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Manx Telecom Selects Empirix to Assure Network Service Quality

Manx Telecom, part of the Telefónica S.A. group and the Isle of Man’s largest telecommunications and Internet provider, has selected Empirix® to provide service quality assurance for its new IMS network. The Hammer XMS system from Empirix will support the transition from the existing PSTN and ISDN infrastructure to the IMS network over the next 18 months and provide ongoing service monitoring throughout the network.

“We realized early on that we would need an independent monitoring system to manage the complexities that IMS introduces into our network,” says Jon Huyton, technical officer, who is leading Manx Telecom’s migration to IMS. “We were impressed with Hammer XMS because it addressed all of our needs in terms of functionality, working virtually ‘out of the box,’ and ease of use. Most importantly, Hammer XMS provided detailed, end-to-end reports on calls as they traversed from the PSTN on to the IMS network, which we were expecting to have to compile manually.”

Manx Telecom selected Empirix’s Hammer XMS following extensive system tests on its live IMS network. The deciding factors included Empirix’s ability to deliver a comprehensive view of both TDM and IMS network operations, real-time monitoring of call flows, as well as fast set-up and flexiblity to customize monitoring rules and reports.

Andy Belcher, managing director of Europe, the Middle East and Africa at Empirix, comments, “Manx Telecom is known as an industry innovator and its decision to focus on service quality assurance early on in the rollout of its IMS network is proof. Leading operators realize that proactively ensuring service quality is critical to their competitive differentiation and commitment to their customers.”

Hammer XMS will enable quality engineers to drill down from high level views of the network to granular details of individual call paths. In addition, Hammer XMS will create snapshots of normal network activity that quality engineers can refer back to when errors occur. These capabilities will enable Manx Telecom to identify and rectify errors proactively, before they cause customer issues.

These monitoring capabilities will also help Manx Telecom ensure that it continues to meet quality targets set out in Service Level Agreements (SLAs), which are important as a large proportion of the operator’s revenue comes from businesses, including many financial services companies.

About Manx Telecom

Manx Telecom is the Isle of Man’s largest telecommunications and Internet provider, offering the full range of fixed line, mobile and data services to consumers and businesses. The company is part of the Telefónica S.A. group, one of the largest telecommunications companies in the world.

About Empirix

Empirix is the leading provider of service quality assurance solutions for new IP communications. Since 1992, Empirix has led the market in innovation and expertise for IP communications management. Its widely acclaimed Hammer Test Engine™, with more than 30 patents, is the acknowledged global standard for validating the quality of IP networks, systems and applications. The world’s largest network operators, equipment manufacturers, and enterprise contact centers depend on Empirix’s solutions to maintain the quality of the user experience for business-critical voice, data, video and mobile services. With Empirix, customers can increase revenues, reduce customer churn and cut support costs. Empirix is privately held and headquartered in Bedford, MA. For further information, please visit www.empirix.com.

Empirix and Hammer are trademarks or registered trademarks of Empirix Inc. in the United States and other countries. All other trademarks contained herein are the property of their respective owners.

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