INX announced that it has been selected to design and deploy a Cisco unified communications solution for Springboard Non-Profit Consumer Credit Management’s national call center.

As the consumer credit crisis deepens, Springboard has seen large increases in demand and call volume as more people seek assistance. To scale their national counseling call center, Springboard required a communications solution to meet their demand growth. INX’s expertise and strong reputation as a professional services company were key in Springboard’s decision to choose INX to design, supply and implement a solution that will enable Springboard to add new employees, the majority of which are additional financial counselors. The new Cisco unified communications solution will be deployed throughout Springboard’s current facilities and includes their new 14,000 square foot building. As part of the government sponsored Hope Now Alliance, Springboard is providing credit counseling to the nation’s people, free of charge at (888) 955-HOPE. The added capacity of the new unified communications solution will help Springboard handle the normal 4,500 calls they receive daily, while allowing for continued growth to meet the nation’s needs for foreclosure prevention housing counseling.

Justin Waller, Senior Vice President of Operations at Springboard Non-Profit Consumer Credit Management said, “We are pleased to partner with INX to launch our new unified communications solution. This technology is vital to Springboard’s mission as we grow to meet the increasing demand by consumers and homeowners for our credit, budget and housing counseling services. As part of the Hope Now Alliance, Springboard is excited to have the added call capacity to better equip our employees to serve the people of the nation during this time of need.”

Mark Hilz, President and COO at INX said, “INX is excited to partner with Springboard and we are pleased that our solution will positively impact their ability to provide the nation needed consumer credit counseling.”

The project was valued at approximately $466,000 in hardware and services revenue for INX.