Machine Learning Authors: Pat Romanski, Liz McMillan, Yeshim Deniz, Elizabeth White, Zakia Bouachraoui

News Feed Item

Helpstream Augments Management Team

New Product Development and Marketing Leaders Focus on User Experience and Go-to-Market Strategy

MOUNTAIN VIEW, Calif., June 2 /PRNewswire/ -- Helpstream, a leading provider of on-demand collaborative customer service solutions, today bolstered its management team with the addition of two software industry veterans. Bob Warfield and Mike Cichon have joined Helpstream as executive vice president of products and director of product marketing, respectively. The expanded management team will enable Helpstream to continually improve the solution's user experience and to refine and execute the company's go-to-market plan.

"I'm delighted that Bob Warfield and Mike Cichon are joining our team at such an exciting point in our growth," said Anthony Nemelka, CEO of Helpstream. "Their valuable experience as leaders and innovators will help us accelerate our plan to deliver a truly integrated customer service experience in a state of the art Web 2.0 environment that enables companies to engage their customers and build winning relationships."

Mr. Warfield will be responsible for continuously improving the Helpstream user experience through engineering, operations and product management. Mr. Warfield's notable career includes more than 25 years of experience as an executive in the software industry, ranging from startups to large public software companies. Prior to joining Helpstream, Mr. Warfield was chief technology officer and senior vice president of engineering for Callidus Software, the market leader in on-demand and on-premise incentive compensation solutions. Mr. Warfield has also held executive positions in development at Oracle, Pure Atria, and Rational Software. He has also founded 3 startup companies -- Surpass, PriceRadar, and Integrity QA Software, and is the holder of nine patents on topics as diverse as genetic algorithms and user interface design.

"I am thrilled to join the Helpstream management team, there's nothing better than a group of world-class players who totally focus their passion around a great product that helps keep customers happy," said Bob Warfield. "Helpstream is doing some exceptional things around SaaS, Web 2.0, the enterprise and user experience and I look forward to helping them take the company and the product to the next level."

Mr. Cichon will be responsible for corporate and product messaging and positioning, as well as developing and executing the go-to-market plan for Helpstream. Mr. Cichon brings to Helpstream over ten years of product marketing experience across a broad range of marketing activities, as well as seven years of direct sales experience. Prior to joining Helpstream, Mr. Cichon was senior director of marketing at Ketera Technology where he developed and executed the go-to-market launch plan for Ketera Supplier Connect.

"I'm very excited to join the high caliber team here at Helpstream during this rapid stage of growth," said Mr. Cichon. "Helpstream's innovative solutions are redefining customer service around the way the web works to help companies personalize relationships and deliver game-changing improvements in service effectiveness. The spirit of innovation here is contagious."

About Helpstream

Helpstream is leading the development of highly collaborative customer service and help desk solutions. Designed as an enterprise-class SaaS solution built for collaboration from the ground up, the Helpstream solution allows organizations to greatly improve the customer service experience while keeping cost to a minimum and vastly increasing visibility into the customer experience. Helpstream has over 15,000 users in a variety of industries, including high tech, consumer electronics, government, healthcare, financial services and professional services. For more information, please visit http://www.helpstream.biz/.

Kari Curto Voce Communications 650-228-5167 [email protected]


CONTACT: Kari Curto of Voce Communications, +1-650-228-5167,
[email protected], for Helpstream

Web site: http://www.helpstream.biz/

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

CloudEXPO Stories
On-premise or off, you have powerful tools available to maximize the value of your infrastructure and you demand more visibility and operational control. Fortunately, data center management tools keep a vigil on memory contestation, power, thermal consumption, server health, and utilization, allowing better control no matter your cloud's shape. In this session, learn how Intel software tools enable real-time monitoring and precise management to lower operational costs and optimize infrastructure for today even as you're forecasting for tomorrow.
Isomorphic Software is the global leader in high-end, web-based business applications. We develop, market, and support the SmartClient & Smart GWT HTML5/Ajax platform, combining the productivity and performance of traditional desktop software with the simplicity and reach of the open web. With staff in 10 timezones, Isomorphic provides a global network of services related to our technology, with offerings ranging from turnkey application development to SLA-backed enterprise support. Leading global enterprises use Isomorphic technology to reduce costs and improve productivity, developing & deploying sophisticated business applications with unprecedented ease and simplicity.
While a hybrid cloud can ease that transition, designing and deploy that hybrid cloud still offers challenges for organizations concerned about lack of available cloud skillsets within their organization. Managed service providers offer a unique opportunity to fill those gaps and get organizations of all sizes on a hybrid cloud that meets their comfort level, while delivering enhanced benefits for cost, efficiency, agility, mobility, and elasticity.
DevOps has long focused on reinventing the SDLC (e.g. with CI/CD, ARA, pipeline automation etc.), while reinvention of IT Ops has lagged. However, new approaches like Site Reliability Engineering, Observability, Containerization, Operations Analytics, and ML/AI are driving a resurgence of IT Ops. In this session our expert panel will focus on how these new ideas are [putting the Ops back in DevOps orbringing modern IT Ops to DevOps].
Darktrace is the world's leading AI company for cyber security. Created by mathematicians from the University of Cambridge, Darktrace's Enterprise Immune System is the first non-consumer application of machine learning to work at scale, across all network types, from physical, virtualized, and cloud, through to IoT and industrial control systems. Installed as a self-configuring cyber defense platform, Darktrace continuously learns what is ‘normal' for all devices and users, updating its understanding as the environment changes.