Machine Learning Authors: Yeshim Deniz, Elizabeth White, Pat Romanski, Liz McMillan, Zakia Bouachraoui

News Feed Item

Helpstream Augments Management Team

New Product Development and Marketing Leaders Focus on User Experience and Go-to-Market Strategy

MOUNTAIN VIEW, Calif., June 2 /PRNewswire/ -- Helpstream, a leading provider of on-demand collaborative customer service solutions, today bolstered its management team with the addition of two software industry veterans. Bob Warfield and Mike Cichon have joined Helpstream as executive vice president of products and director of product marketing, respectively. The expanded management team will enable Helpstream to continually improve the solution's user experience and to refine and execute the company's go-to-market plan.

"I'm delighted that Bob Warfield and Mike Cichon are joining our team at such an exciting point in our growth," said Anthony Nemelka, CEO of Helpstream. "Their valuable experience as leaders and innovators will help us accelerate our plan to deliver a truly integrated customer service experience in a state of the art Web 2.0 environment that enables companies to engage their customers and build winning relationships."

Mr. Warfield will be responsible for continuously improving the Helpstream user experience through engineering, operations and product management. Mr. Warfield's notable career includes more than 25 years of experience as an executive in the software industry, ranging from startups to large public software companies. Prior to joining Helpstream, Mr. Warfield was chief technology officer and senior vice president of engineering for Callidus Software, the market leader in on-demand and on-premise incentive compensation solutions. Mr. Warfield has also held executive positions in development at Oracle, Pure Atria, and Rational Software. He has also founded 3 startup companies -- Surpass, PriceRadar, and Integrity QA Software, and is the holder of nine patents on topics as diverse as genetic algorithms and user interface design.

"I am thrilled to join the Helpstream management team, there's nothing better than a group of world-class players who totally focus their passion around a great product that helps keep customers happy," said Bob Warfield. "Helpstream is doing some exceptional things around SaaS, Web 2.0, the enterprise and user experience and I look forward to helping them take the company and the product to the next level."

Mr. Cichon will be responsible for corporate and product messaging and positioning, as well as developing and executing the go-to-market plan for Helpstream. Mr. Cichon brings to Helpstream over ten years of product marketing experience across a broad range of marketing activities, as well as seven years of direct sales experience. Prior to joining Helpstream, Mr. Cichon was senior director of marketing at Ketera Technology where he developed and executed the go-to-market launch plan for Ketera Supplier Connect.

"I'm very excited to join the high caliber team here at Helpstream during this rapid stage of growth," said Mr. Cichon. "Helpstream's innovative solutions are redefining customer service around the way the web works to help companies personalize relationships and deliver game-changing improvements in service effectiveness. The spirit of innovation here is contagious."

About Helpstream

Helpstream is leading the development of highly collaborative customer service and help desk solutions. Designed as an enterprise-class SaaS solution built for collaboration from the ground up, the Helpstream solution allows organizations to greatly improve the customer service experience while keeping cost to a minimum and vastly increasing visibility into the customer experience. Helpstream has over 15,000 users in a variety of industries, including high tech, consumer electronics, government, healthcare, financial services and professional services. For more information, please visit http://www.helpstream.biz/.

Kari Curto Voce Communications 650-228-5167 [email protected]


CONTACT: Kari Curto of Voce Communications, +1-650-228-5167,
[email protected], for Helpstream

Web site: http://www.helpstream.biz/

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

CloudEXPO Stories
OpsRamp is an enterprise IT operation platform provided by US-based OpsRamp, Inc. It provides SaaS services through support for increasingly complex cloud and hybrid computing environments from system operation to service management. The OpsRamp platform is a SaaS-based, multi-tenant solution that enables enterprise IT organizations and cloud service providers like JBS the flexibility and control they need to manage and monitor today's hybrid, multi-cloud infrastructure, applications, and workloads, including Microsoft Azure. We are excited to partner with JBS and look forward to a long and successful relationship.
The Master of Science in Artificial Intelligence (MSAI) provides a comprehensive framework of theory and practice in the emerging field of AI. The program delivers the foundational knowledge needed to explore both key contextual areas and complex technical applications of AI systems. Curriculum incorporates elements of data science, robotics, and machine learning-enabling you to pursue a holistic and interdisciplinary course of study while preparing for a position in AI research, operations, software or hardware development, or doctoral degree in a sector poised for explosive growth.
CloudEXPO has been the M&A capital for Cloud companies for more than a decade with memorable acquisition news stories which came out of CloudEXPO expo floor. DevOpsSUMMIT New York faculty member Greg Bledsoe shared his views on IBM's Red Hat acquisition live from NASDAQ floor. Acquisition news was announced during CloudEXPO New York which took place November 12-13, 2019 in New York City.
Codete accelerates their clients growth through technological expertise and experience. Codite team works with organizations to meet the challenges that digitalization presents. Their clients include digital start-ups as well as established enterprises in the IT industry. To stay competitive in a highly innovative IT industry, strong R&D departments and bold spin-off initiatives is a must. Codete Data Science and Software Architects teams help corporate clients to stay up to date with the modern business digitalization solutions. Achieve up to 50% early-stage technological process development cost cutdown with science and R&D-driven investment strategy with Codete's support.
Tapping into blockchain revolution early enough translates into a substantial business competitiveness advantage. Codete comprehensively develops custom, blockchain-based business solutions, founded on the most advanced cryptographic innovations, and striking a balance point between complexity of the technologies used in quickly-changing stack building, business impact, and cost-effectiveness. Codete researches and provides business consultancy in the field of single most thrilling innovative technology today, allowing brand new ways of business process digitalization and optimization. Our team comprises of top-class blockchain experts, experienced in working with fast-changing tech stack, and with academic-level expertise in applied-mathematical foundations of blockchain.