Welcome!

Machine Learning Authors: Elizabeth White, William Schmarzo, Stackify Blog, Liz McMillan, Progress Blog

News Feed Item

CCID Consulting: How to Apply ITIL in China

CCID Consulting: How to Apply ITIL in China

BEIJING, Aug. 9 /Xinhua-PRNewswire/ -- CCID Consulting, China's leading research, consulting and IT outsourcing service provider, and the first Chinese consulting firm listed in Hong Kong (Hong Kong Stock Exchange: HK08235), releases its advice on how to apply Information Technology Infrastructure Library ("ITIL") in China. CCID Consulting specifically addresses the current situation of Chinese users using ITIL when they have not yet gained a thorough understanding of the management concepts, methodology and techniques imported from abroad.

I. ITIL: "I" Only Provides Organizations with IT Management Ideas and Methodology

ITIL cannot cover all aspects. First of all, it only provides a guiding public framework. This framework maintains the rational pre-existing part of the IT management methodology and techniques of an organization, but also adds needed methodology and techniques. Secondly, ITIL is developed according to practice rather than theory. It lists the "best" goals, activities, inputs and outputs of each services management as well as the relationships between the workflows. However, it does not describe specific daily operational activities. Its focus is to ensure that the workflows realize their due functions and coordinate with other workflows. As for how to specifically realize these functions, organizations can adopt different strategies according to their actual needs. In addition, ITIL is also under continuous modification and improvement. From the previous V1.0 to the current V3.0, it shows that existing ITIL has certain limitations. The key is therefore to specify enterprises' own needs and selectively apply ITIL methods and workflows.

ITIL originated in Britain in the 1980s. The initial purpose was to develop a kind of effective IT resources use method that could provide financial measurement techniques to government departments and the private sector in Britain. This method was created to be independent of the vendor and suitable for application in organizations of different sizes and with different technologies and business demands.

To enact this method, enterprises need to first deal with their main problems and then apply ITIL's corresponding workflows. They should be able to formulate detailed workflows that suit their own requirements for resources, organizational structure and personnel capacity. In addition, in alteration management workflows, alteration requests are often divided into conventional alterations, standard alterations, emergency alterations, item alterations and so forth. For different types of alterations, different alteration management procedures and corresponding authorization examinations and approval provisions should be formulated. This is a general model. When different enterprises design their alteration management workflows, they need to decide which are the conventional alterations and which are the standard alterations in relation to their actual situation. These provisions should be different from other enterprises. It is precisely these special aspects that embody ITIL's methodology.

II. ITIL: "I" Requires Conditions to Play Their Part

ITIL building requires certain conditions. Enterprises need to do more to fully understand the ITIL way of thinking. They need to pay attention to their own abilities and scientifically evaluate their own resources and conditions. Enterprises need to apply the scale of advanced management ideas. Their current governance structure, management system and personal qualifications can support ITIL building. They have sufficient ability, resources and decision support for specific implementation work.

III. ITIL: Building ITIL Requires a Powerful Force for Change

Implementing ITIL is not merely formulating workflows or systems. Simply electronically upgrading workflows does not achieve beneficial ITIL results. Instead, it involves adjusting the responsibilities for enterprise personnel, re-arranging work, impacting vested interests and changing existing work habits. Successful ITIL implementation is basically decided through the degree of employees' active participation. Such enthusiasm is not achieved by simply preaching. Enterprises need to apply for certain management means to effectively implement ITIL.

Many enterprises have failed in their ITIL implementation. This is related to their incorrect understanding of the risks associated with changes. One reason for failed change is underestimation of the scale of work needed. Supporting employees, users and customers must adapt to the new work methods and rules. In the early days when a new tool or workflow is introduced, they may be quite enthusiastic about it. But, as time goes on, unfamiliarity with the necessary new work habits, troublesome details and the slow coming of "fast results" may lower their participatory enthusiasm. Their attitude towards change will also change. Some may even get angry. CCID Consulting thinks that the following measures may be adopted to overcome the obstacles to ITIL implementation and change:

1. Education and communication Explain to employees, groups and even the whole enterprise the necessity and rationality of implementing ITIL. Effectively organize employees to complete their daily work, and form vigorous operational specifications and work habits; introduce professional technical management teams to offer consulting services; and make internship and training suggestions for backbone management and technical personnel. 2. Improve corresponding management regulations, systems and standards Establish a series of management and standards; set up powerful management support platforms, such as centralized hardware monitoring, centralized platform monitoring and centralized application monitoring. Through event management, generate events. Through events, generate problems. Through a help system, carry out management. In some cases, employees in certain companies still avoid the help desks and engage in direct dialogue with those technical personnel whom they are familiar with. For this situation, there is a need to strengthen implementation through a vigorous assessment management system and thoroughly correct past habits.

Finally, what needs to be stressed is that ITIL is only a comprehensive framework standard and methodology for IT services management. IT services management has no fixed paradigms to copy. However successful other enterprises may have in implementing ITIL, does not mean that their successful experiences can be copied over and make you equally successful. Home enterprises still need to carry out IT services management according to their actual situation.

About CCID Consulting

CCID Consulting Co., Ltd. (also known as CCID Consulting), the first Chinese consulting firm listed in the Growth Enterprise Market of the Stock Exchange (GEM) of Hong Kong (stock code: HK08235), is a direct affiliate of the China Center for Information Industry Development (hereinafter known as CCID Group). Headquartered in Beijing, CCID Consulting has so far set up branch offices in Shanghai, Guangzhou, Shenzhen and Harbin, with over 300 professional consultants and industry experts. The Company's business scope has covered over 200 large and medium sized cities in China. Apart from home market development, CCID Consulting is establishing international cooperation links across the United States, the Asia-Pacific region, and Europe by setting up agents in the U.S., Japan, South Korea, Australia, Singapore, Italy, and Russia with the aim of going global.

Based on four major competitive areas of powerful data channels, industrial resources, intense knowledge and deep understanding of information technology, CCID Consulting provides customers with consulting, research, and IT outsourcing services covering strategy planning, IT application, marketing strategy, human resources, and information technology outsourcing. Our customers range from industrial users in IT, telecommunications, energy, finance, automobile, to government departments at all levels and diversified industrial parks.

CCID Consulting is committed to becoming the No. 1 brand for strategy consulting, the No. 1 consultant for enterprise management and the No. 1 expert in market research. For more information, please visit our website at http://en.ccidconsulting.com/ .

For more information, please contact: Cynthia Liu Coordinating Manager CCID Consulting Co., Ltd. Tel: +86-10-8855-9080 Email: [email protected]

CCID Consulting Co., Ltd.

CONTACT: Cynthia Liu, Coordinating Manager for CCID Consulting Co., Ltd.,
+86-10-8855-9080, or [email protected]

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@CloudExpo Stories
"Cloud Academy is an enterprise training platform for the cloud, specifically public clouds. We offer guided learning experiences on AWS, Azure, Google Cloud and all the surrounding methodologies and technologies that you need to know and your teams need to know in order to leverage the full benefits of the cloud," explained Alex Brower, VP of Marketing at Cloud Academy, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clar...
In his session at 21st Cloud Expo, Carl J. Levine, Senior Technical Evangelist for NS1, will objectively discuss how DNS is used to solve Digital Transformation challenges in large SaaS applications, CDNs, AdTech platforms, and other demanding use cases. Carl J. Levine is the Senior Technical Evangelist for NS1. A veteran of the Internet Infrastructure space, he has over a decade of experience with startups, networking protocols and Internet infrastructure, combined with the unique ability to it...
While some developers care passionately about how data centers and clouds are architected, for most, it is only the end result that matters. To the majority of companies, technology exists to solve a business problem, and only delivers value when it is solving that problem. 2017 brings the mainstream adoption of containers for production workloads. In his session at 21st Cloud Expo, Ben McCormack, VP of Operations at Evernote, discussed how data centers of the future will be managed, how the p...
"NetApp is known as a data management leader but we do a lot more than just data management on-prem with the data centers of our customers. We're also big in the hybrid cloud," explained Wes Talbert, Principal Architect at NetApp, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
"We're focused on how to get some of the attributes that you would expect from an Amazon, Azure, Google, and doing that on-prem. We believe today that you can actually get those types of things done with certain architectures available in the market today," explained Steve Conner, VP of Sales at Cloudistics, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
"Space Monkey by Vivent Smart Home is a product that is a distributed cloud-based edge storage network. Vivent Smart Home, our parent company, is a smart home provider that places a lot of hard drives across homes in North America," explained JT Olds, Director of Engineering, and Brandon Crowfeather, Product Manager, at Vivint Smart Home, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
It is of utmost importance for the future success of WebRTC to ensure that interoperability is operational between web browsers and any WebRTC-compliant client. To be guaranteed as operational and effective, interoperability must be tested extensively by establishing WebRTC data and media connections between different web browsers running on different devices and operating systems. In his session at WebRTC Summit at @ThingsExpo, Dr. Alex Gouaillard, CEO and Founder of CoSMo Software, presented ...
Enterprises are adopting Kubernetes to accelerate the development and the delivery of cloud-native applications. However, sharing a Kubernetes cluster between members of the same team can be challenging. And, sharing clusters across multiple teams is even harder. Kubernetes offers several constructs to help implement segmentation and isolation. However, these primitives can be complex to understand and apply. As a result, it’s becoming common for enterprises to end up with several clusters. Thi...
"There's plenty of bandwidth out there but it's never in the right place. So what Cedexis does is uses data to work out the best pathways to get data from the origin to the person who wants to get it," explained Simon Jones, Evangelist and Head of Marketing at Cedexis, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
WebRTC is great technology to build your own communication tools. It will be even more exciting experience it with advanced devices, such as a 360 Camera, 360 microphone, and a depth sensor camera. In his session at @ThingsExpo, Masashi Ganeko, a manager at INFOCOM Corporation, introduced two experimental projects from his team and what they learned from them. "Shotoku Tamago" uses the robot audition software HARK to track speakers in 360 video of a remote party. "Virtual Teleport" uses a multip...
"We work around really protecting the confidentiality of information, and by doing so we've developed implementations of encryption through a patented process that is known as superencipherment," explained Richard Blech, CEO of Secure Channels Inc., in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
High-velocity engineering teams are applying not only continuous delivery processes, but also lessons in experimentation from established leaders like Amazon, Netflix, and Facebook. These companies have made experimentation a foundation for their release processes, allowing them to try out major feature releases and redesigns within smaller groups before making them broadly available. In his session at 21st Cloud Expo, Brian Lucas, Senior Staff Engineer at Optimizely, discussed how by using ne...
The question before companies today is not whether to become intelligent, it’s a question of how and how fast. The key is to adopt and deploy an intelligent application strategy while simultaneously preparing to scale that intelligence. In her session at 21st Cloud Expo, Sangeeta Chakraborty, Chief Customer Officer at Ayasdi, provided a tactical framework to become a truly intelligent enterprise, including how to identify the right applications for AI, how to build a Center of Excellence to oper...
"IBM is really all in on blockchain. We take a look at sort of the history of blockchain ledger technologies. It started out with bitcoin, Ethereum, and IBM evaluated these particular blockchain technologies and found they were anonymous and permissionless and that many companies were looking for permissioned blockchain," stated René Bostic, Technical VP of the IBM Cloud Unit in North America, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventi...
In his session at 21st Cloud Expo, James Henry, Co-CEO/CTO of Calgary Scientific Inc., introduced you to the challenges, solutions and benefits of training AI systems to solve visual problems with an emphasis on improving AIs with continuous training in the field. He explored applications in several industries and discussed technologies that allow the deployment of advanced visualization solutions to the cloud.
Gemini is Yahoo’s native and search advertising platform. To ensure the quality of a complex distributed system that spans multiple products and components and across various desktop websites and mobile app and web experiences – both Yahoo owned and operated and third-party syndication (supply), with complex interaction with more than a billion users and numerous advertisers globally (demand) – it becomes imperative to automate a set of end-to-end tests 24x7 to detect bugs and regression. In th...
SYS-CON Events announced today that Telecom Reseller has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.
"We're developing a software that is based on the cloud environment and we are providing those services to corporations and the general public," explained Seungmin Kim, CEO/CTO of SM Systems Inc., in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Enterprises are moving to the cloud faster than most of us in security expected. CIOs are going from 0 to 100 in cloud adoption and leaving security teams in the dust. Once cloud is part of an enterprise stack, it’s unclear who has responsibility for the protection of applications, services, and data. When cloud breaches occur, whether active compromise or a publicly accessible database, the blame must fall on both service providers and users. In his session at 21st Cloud Expo, Ben Johnson, C...
SYS-CON Events announced today that CrowdReviews.com has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5–7, 2018, at the Javits Center in New York City, NY. CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users that have experienced products and services first-hand and have an interest in letting other potential buye...