Welcome!

Machine Learning Authors: Ed Featherston, Pat Romanski, Elizabeth White, Liz McMillan, Progress Blog

Related Topics: @DevOpsSummit, Linux Containers, Containers Expo Blog

@DevOpsSummit: Blog Post

How to Stop Your Developers from Jumping Ship | @DevOpsSummit #Agile #DevOps

For developers working across a broken workflow, the frustration can be felt acutely

We are experiencing a ‘crisis of engagement,' according to a survey by management consultancy Gallup, with a staggering 87 percent of employees worldwide disengaged with their jobs. While there are many factors that can influence an employee's contentment - from support to compensation to job security - a common grievance in software development is disempowerment, where talented individuals are feeling hampered by their working environment.

Operating within a flawed system is infuriating in any profession. But for developers working across a broken workflow, the frustration can be felt more acutely. One of the major bones of contention is that developers find themselves working in a way that conflicts with their training and established best practices, one that is not conducive with Agile and DevOps working methodologies and prevents them from optimizing their tools-of-choice.

A main contributor to an unproductive working environment is a fragmented toolchain, which is a regular occurrence at organizations worldwide. Many of them are adopting a best-of-breed approach to tool procurement without a holistic investment strategy. Individual specialists, teams and disciplines are specifying a tool (or version thereof) as and when required - i.e., a project manager with CA Clarity PPM, a tester in HP ALM, a QA in HPE QC, a developer in JIRA and so on - with little consideration as to how it may impact the rest of the software lifecycle.

While it is logical to equip employees with the best tools for the job, this ad-hoc and unsynchronized approach is littered with time bombs that could explode at any time, negatively impacting a developer's satisfaction and, ultimately, an organization's software delivery capability. So what can be done to stop developers jumping ship to join Facebook, Netflix, et al?

Grounds for divorce
Any investment strategy must consider software lifecycle integration (SLI), otherwise an organization is quietly laying the foundation for an unproductive environment that will come back to haunt it. Tools in the software lifecycle are not designed to integrate with other third-party tools, meaning they do not naturally communicate with each other, and project-critical data typically becomes siloed within the tools.

The result is a workflow with little-to-no visibility, traceability or governance across the lifecycle, with stakeholders unable to share information with other stakeholders, greatly impacting collaboration. Such a dynamic can frustrate a developer in several ways, all of which are avoidable. Here are just a few of the issues caused by a disconnected toolchain:

  • Agile and DevOps blasphemy: Collaboration, interaction and information are the triumvirate of Agile and DevOps. The flow of artifacts between tools can be considered more important than the tool itself. As both methodologies are widely accepted as industry standards, it's understandable that most developers will be looking to apply the principles in their day-to-day work within their teams. But if their tool is isolated and they're unable to share or receive vital data at a click of button, they will become discontented as their training is wasted and skill set underutilized.
  • Developers just want to...develop: Developers are genuinely passionate about their work. They're problem solvers who love tackling issues with code, taking great pleasure in working with their colleagues to build and maintain projects, drive innovation, challenge the status quo and, significantly, create value for their company. But it's a tough job; intensive coding is an all-encompassing specialty that requires undivided attention. They don't - and shouldn't have to - spend valuable hours lost in boring non-value administrivia (status meetings, emails, data entry, spreadsheet merging, etc.). Such tasks can be minimalized, or even removed completely. If they're not, don't be surprised if your developers seek new pastures.
  • Friend or foe: If a tool isn't implemented correctly and working in unison with the lifecycle, it can quickly become a burden or, worse, a foe. Isolating a quality tool can quickly strip it of its capabilities and functionality, as developers spend more time fighting the tool than harnessing its powers. Benign issues become malignant, and great and engaged developers become frustrated and disinterested.
  • Rotten apple: As the adage goes, ‘one rotten apple spoils the whole bunch.' Team unity, especially in software development, is integral to Agile and DevOps principles. A strong software lifecycle needs all players in the game to be happy in their roles or balls will be dropped. If a developer is disenchanted by her role within the team because of inefficient processes and procedures, it's only a matter of time before her colleagues become demoralized too. Beware the domino effect.

Pain relief
Addressing a fragmented software lifecycle is the first step in creating harmony among your software development and delivery personnel. An integrated software value stream has many benefits, but at its heart, it's all about removing waste and getting rid of all the annoying work that plagues a developer's day.

What do we mean by ‘software value stream'? A value stream is a notion borrowed from Lean manufacturing; it's the sequence of activities an organization undertakes to deliver a customer request, focusing on both the production flow from raw material to end-product and the design flow from concept to realization.

Looking at software development from a value stream perspective puts the emphasis on creation of customer value, rather than simply looking at these activities as a process. It's all about the ‘Big Picture' - improving the whole process, not just the parts - to minimize waste and ensure customers get exactly what they asked for.

How does an integrated values stream boost employee engagement? The troubles experienced by a leading global bank during its four-year Agile and DevOps transformation illustrates the point perfectly. Given the nature of its business, it's critical that all information is consistent across all the bank's systems, yet it lacked an automated flow of information between tools.

This meant that developers were still rekeying from one tool to another, taking up to two hours a day in duplicate entry. Not only was this a huge waste of valuable labor hours that cost the business up to $10 million annually in lost value, developers often got so frustrated that they would leave. This case study is painfully familiar, and again, entirely avoidable.

A Developer's Paradise
An integrated software value stream yields many benefits for developers (and the rest of the software lifecycle), including:

  • Information flows automatically across teams without costly manual intervention and oversight, removing non-value work and bottlenecks.
  • Collaboration happens within the work, rather than in email or disconnected tools.
  • Reports and analytics emerge from a holistic view of all the artifacts.
  • Traceability and governance become a natural act rather than an expensive manual process.
  • Visibility into the value stream enables managers to understand project status and optimize processes, meaning developers have the freedom and insight to build extraordinary software.
  • A modular Agile toolchain means forward-thinking developers can plug in new tools (or new versions of their existing tools) to experiment with new ideas and innovations.

As a result, these organizations experience:

  • Faster time-to-market
  • Reduced development cost
  • Ability to add more features, more efficiently, while improving quality and reducing risk
  • Ability to leverage their software development capability to bring differentiating value to their businesses

And perhaps most importantly, it results in high developer engagement and job satisfaction; the fuel behind any software-driven organization that's looking to transform its business in a digital world.

More Stories By John Rauser

John Rauser is the IT Manager at Tasktop Technologies, a global enterprise software company. He also serves as VP Operations at the board of the Project Management Institute - Canadian West Coast Chapter, providing leadership and expertise on technology issues. He has a passion for discussing the business impacts of technology and analyzing strategies for managing IT.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


@CloudExpo Stories
Today most companies are adopting or evaluating container technology - Docker in particular - to speed up application deployment, drive down cost, ease management and make application delivery more flexible overall. As with most new architectures, this dream takes significant work to become a reality. Even when you do get your application componentized enough and packaged properly, there are still challenges for DevOps teams to making the shift to continuous delivery and achieving that reducti...
SYS-CON Events announced today that Interface Corporation will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Interface Corporation is a company developing, manufacturing and marketing high quality and wide variety of industrial computers and interface modules such as PCIs and PCI express. For more information, visit http://www.i...
SYS-CON Events announced today that mruby Forum will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. mruby is the lightweight implementation of the Ruby language. We introduce mruby and the mruby IoT framework that enhances development productivity. For more information, visit http://forum.mruby.org/.
In his session at @ThingsExpo, Greg Gorman is the Director, IoT Developer Ecosystem, Watson IoT, will provide a short tutorial on Node-RED, a Node.js-based programming tool for wiring together hardware devices, APIs and online services in new and interesting ways. It provides a browser-based editor that makes it easy to wire together flows using a wide range of nodes in the palette that can be deployed to its runtime in a single-click. There is a large library of contributed nodes that help so...
What is the best strategy for selecting the right offshore company for your business? In his session at 21st Cloud Expo, Alan Winters, U.S. Head of Business Development at MobiDev, will discuss the things to look for - positive and negative - in evaluating your options. He will also discuss how to maximize productivity with your offshore developers. Before you start your search, clearly understand your business needs and how that impacts software choices.
IBM helps FinTechs and financial services companies build and monetize cognitive-enabled financial services apps quickly and at scale. Hosted on IBM Bluemix, IBM’s platform builds in customer insights, regulatory compliance analytics and security to help reduce development time and testing. In his session at 21st Cloud Expo, Lennart Frantzell, a Developer Advocate with IBM, will discuss how these tools simplify the time-consuming tasks of selection, mapping and data integration, allowing devel...
SYS-CON Events announced today that Cedexis will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Cedexis is the leader in data-driven enterprise global traffic management. Whether optimizing traffic through datacenters, clouds, CDNs, or any combination, Cedexis solutions drive quality and cost-effectiveness.
SYS-CON Events announced today that Mobile Create USA will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Mobile Create USA Inc. is an MVNO-based business model that uses portable communication devices and cellular-based infrastructure in the development, sales, operation and mobile communications systems incorporating GPS capabi...
While some developers care passionately about how data centers and clouds are architected, for most, it is only the end result that matters. To the majority of companies, technology exists to solve a business problem, and only delivers value when it is solving that problem. 2017 brings the mainstream adoption of containers for production workloads. In his session at 21st Cloud Expo, Ben McCormack, VP of Operations at Evernote, will discuss how data centers of the future will be managed, how th...
Why Federal cloud? What is in Federal Clouds and integrations? This session will identify the process and the FedRAMP initiative. But is it sufficient? What is the remedy for keeping abreast of cutting-edge technology? In his session at 21st Cloud Expo, Rasananda Behera will examine the proposed solutions: Private or public or hybrid cloud Responsible governing bodies How can we accomplish?
SYS-CON Events announced today that MIRAI Inc. will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. MIRAI Inc. are IT consultants from the public sector whose mission is to solve social issues by technology and innovation and to create a meaningful future for people.
SYS-CON Events announced today that Keisoku Research Consultant Co. will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Keisoku Research Consultant, Co. offers research and consulting in a wide range of civil engineering-related fields from information construction to preservation of cultural properties. For more information, vi...
SYS-CON Events announced today that Massive Networks, that helps your business operate seamlessly with fast, reliable, and secure internet and network solutions, has been named "Exhibitor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. As a premier telecommunications provider, Massive Networks is headquartered out of Louisville, Colorado. With years of experience under their belt, their team of...
Most of the time there is a lot of work involved to move to the cloud, and most of that isn't really related to AWS or Azure or Google Cloud. Before we talk about public cloud vendors and DevOps tools, there are usually several technical and non-technical challenges that are connected to it and that every company needs to solve to move to the cloud. In his session at 21st Cloud Expo, Stefano Bellasio, CEO and founder of Cloud Academy Inc., will discuss what the tools, disciplines, and cultural...
SYS-CON Events announced today that Enroute Lab will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Enroute Lab is an industrial design, research and development company of unmanned robotic vehicle system. For more information, please visit http://elab.co.jp/.
SYS-CON Events announced today that Ryobi Systems will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Ryobi Systems Co., Ltd., as an information service company, specialized in business support for local governments and medical industry. We are challenging to achive the precision farming with AI. For more information, visit http:...
Today traditional IT approaches leverage well-architected compute/networking domains to control what applications can access what data, and how. DevOps includes rapid application development/deployment leveraging concepts like containerization, third-party sourced applications and databases. Such applications need access to production data for its test and iteration cycles. Data Security? That sounds like a roadblock to DevOps vs. protecting the crown jewels to those in IT.
21st International Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Me...
SYS-CON Events announced today that Fusic will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Fusic Co. provides mocks as virtual IoT devices. You can customize mocks, and get any amount of data at any time in your test. For more information, visit https://fusic.co.jp/english/.
The “Digital Era” is forcing us to engage with new methods to build, operate and maintain applications. This transformation also implies an evolution to more and more intelligent applications to better engage with the customers, while creating significant market differentiators. In both cases, the cloud has become a key enabler to embrace this digital revolution. So, moving to the cloud is no longer the question; the new questions are HOW and WHEN. To make this equation even more complex, most ...