Adobe Systems has introduced Adobe LiveCycle Enterprise Suite (ES), an integrated family of software for automating processes that help businesses and governments engage with customers, citizens, partners, and suppliers. LiveCycle ES integrates the capabilities of Adobe Flex and PDF technologies, while leveraging the reach of Adobe Flash® Player and Adobe Reader to enable a new class of “customer engagement” applications that connect people inside and outside organizations to internal information and processes.

With LiveCycle ES, organizations can deliver external-facing applications that are easier to interact with. This enables companies to better communicate with people who may be frustrated with or confused by on-line procedures and are likely to abandon transactions, resorting to higher-cost avenues such as in-person visits or phone assistance. By transforming processes such as account enrollment, claims processing, or guided self-service into engaging applications, businesses and governments can improve customer service, decrease costly cycle times, and manage information faster and more accurately.

LiveCycle ES improves how people worldwide interact with – and benefit from – products and services. For example, financial institutions can use LiveCycle ES to interact with customers through high-quality, self-service applications, offering them a wider array of services on-demand while streamlining processes and minimizing costs. In addition, LiveCycle ES enables governments to advance the quality and breadth of services they offer to citizens, accelerate time to deliver services, safeguard confidential information, and dramatically reduce inefficiencies.