|By PR Newswire||
|August 19, 2014 01:41 PM EDT||
NEW YORK, Aug. 19, 2014 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:
The Consumer smartphone usage 2014: OTT communication services
This report analyses the smartphone usage of consumers in France, Germany, the UK and the USA between mid-August and the end of October 2013. The analysis is based on data provided by Nielsen, using an application developed by Arbitron Mobile. Where appropriate we make comparisons with an analysis that we conducted with data from 2011.
- This event-level data allows us to produce in-depth analysis of information including foreground app usage ('face time'), data traffic (cellular and Wi-Fi), location (home, away and travelling), as well as voice and SMS usage. This report focuses specifically on the use of IP communications services and their relationship with traditional voice and messaging services.
- The main objective of this report is to understand how smartphones are changing communication habits. Mobile phones have evolved into capable computing devices and many of the services that people developed for use on PCs now coexist with traditional telecoms services.
- In some countries IP messaging services are rivalling social networking services in terms of penetration with potentially dramatic impact on legacy messaging services. European observers have witnessed strong adoption curves for WhatsApp in the Netherlands and Spain, and now in Germany, where 90% of our panellists used it. The UK messaging market is currently on the same trajectory.
Who needs to read this report:
- Strategy, finance and marketing executives, and directors and managers within mobile operators who are developing the business case for responses to OTT voice and messaging substitution.
- Vendors and software developers involved in the development and integration of IP voice and messaging solutions who wish to better understand the demographics of service take-up.
- Industry experts and observers who need real-world data that shows the degree of IP voice and messaging disruption in granular detail.
Key questions answered in this report:
- How is the relationship between consumers and smartphones evolving with respect to core communication features?
- How significant is the substitution effect of IP messaging and VoIP services on traditional voice and messaging?
- What demographic factors account for the significant difference between IP voice and messaging take-up in different countries?
Table of contents
8.Executive summary: IP messaging services are growing rapidly; they have achieved mass adoption in Germany, and the UK is set to follow
10.Executive summary: Full service substitution of legacy services remains rare despite high penetration levels of IP communications apps
14.Multiple communication services co-exist on smartphones
15.The amount of time spent 'communicating' on smartphones is increasing but has diminished in relative terms as entertainment comes to the fore
16.Smartphones are bringing a variety of communication services into competition; legacy services must compete for users' attention
17.Tracking usage by time of day highlights the various characteristics of different communication services
18.Analysis of communications app usage
19.IP messaging services have been very successful in Germany and are establishing a strong position in other countries
20.WhatsApp has achieved mass-market status in some countries and is challenging the dominance of Facebook
21.WhatsApp Messenger adoption in the UK is following the same trajectory as in Germany, the Netherlands and Spain
22.Skype benefits from its multiservice proposition, but voice and video services remain limited to niche use cases
23.Despite the availability of Apple's iMessage, iOS users are almost as likely to use alternative messaging services as Android users
24.Countries with higher levels of IP messaging penetration also show higher usage of multiple apps
25.WhatsApp rivals Facebook for user engagement and far outperforms Facebook's own Messenger app
26.WhatsApp also demonstrates its potential for very frequent usage, further enhancing its appeal as a platform
27.Usage of popular messaging apps is higher among younger users; this tends not to be the case for VoIP services
28.Apps that enhance the SMS/MMS user experience are well established in the USA, but are probably losing out to IP messaging apps in Europe
29.Voicemail services were used by 19% of panellists, and most used an app provided by their operator
30.A number of 'telco OTT' initiatives registered in the study, notably BT SmartTalk, TU Go and Libon; joyn had yet to gain momentum in Germany
31.Quantifying the impact of substitution on legacy services
32.Mobile operators are not equally affected by communications app adoption; the clearest market segmentation by operator is in the UK
33.41% of users of IP messaging services used these more than SMS/MMS, but full substitution was limited to a small number of users
34.SMS/MMS retains its position as the primary messaging service in France and the USA, but is being displaced among younger users in the UK
35.SMS usage volumes remain higher for users of IP messaging apps than for non-users
36.VoIP services are limited to marginal use cases for most users
37.Proportional usage of VoIP services is highest among US panellists and youngsters in the UK
38.Voice volumes are also higher for users of VoIP apps than for non-users, but substitution is likely to be occurring
39.International roaming has been a strong use case for VoIP services, but panellist behaviour suggests that this threat has remained unrealised
40.Methodology and definitions
41.Methodology and definitions 
42.Methodology and definitions 
43.About the authors and Analysys Mason
44.About the authors
45.About Analysys Mason
46.Research from Analysys Mason
47.Consulting from Analysys Mason
List of figures
Figure 1: Penetration of social networking and communications apps (excluding email), by country
Figure 2: Penetration of IP message apps, by age and country
Figure 3: Average daily usage of selected communications and social networking apps
Figure 4: Time spent using IP messaging apps as a proportion of overall time spent using messaging services (including SMS/MMS)
Figure 5: Average time per day spent using various functions and apps on smartphones, 2011
Figure 6: Average time per day spent using various functions and apps on smartphones, 2013
Figure 7: Penetration rates of various communication services, 2011 and 2013
Figure 8: Time of day during which the panel initiated different smartphone communication activities, as a percentage of daily instances, USA
Figure 9: Penetration of social networking and communications apps (excluding email), by country
Figure 10: Penetration of IP communications apps (excluding email), by age and country
Figure 11: Penetration of top-ten communications and social networking add-on apps, by country
Figure 12: Active users of selected messaging apps, by age and country
Figure 13: Active users of Skype, by age and country
Figure 14: Active users of selected voice and video services, by age and country
Figure 15: Active users of FaceTime on iOS devices, by age and country
Figure 16: Active users of selected IP messaging apps, by OS
Figure 17: Active users of selected communications apps, by device type
Figure 18: Usage of multiple messaging apps and penetration of IP messaging apps, by country
Figure 19: Average daily usage of selected communications and social networking apps
Figure 20: Percentage of panellists who use selected communications apps on a daily basis, and app penetration, by country
Figure 21: Average minutes of use per day for selected communications apps, by age
Figure 22: Penetration and daily average usage of the top-five SMS/MMS apps
Figure 23: Penetration of voicemail platforms and apps (does not include native iOS visual voicemail), by age and country
Figure 24: Penetration and daily average usage of the top-five voicemail platforms and apps
Figure 25: Penetration and daily average usage of selected operator communication services
Figure 26: Penetration of IP messaging services, by network operator and country
Figure 27: Penetration of VoIP services, by network operator and country
Figure 28: Time spent using IP messaging apps as a proportion of overall time spent using messaging services (including SMS/MMS)
Figure 29: Time spent using IP messaging apps as a proportion of overall time spent using messaging services (including SMS/MMS), by age and country
Figure 30: Average SMS/MMS usage for users and non-users of IP messaging apps, by age and country
Figure 31: Time spent using VoIP apps as a proportion of overall time spent using voice services
Figure 32: Time spent using VoIP apps as a proportion of overall time spent using voice services, by age and country
Figure 33: Average voice usage for users and non-users of VoIP apps, by age and country
Figure 34: Distribution of panellists according to whether they travelled abroad and whether they used VoIP services, Europe
Figure 35: Panellists' gender, by country of observation
Figure 36: Panellists' age, by country of observation
Figure 37: Panellists' handset OS, by country of observation
To order this report: The Consumer smartphone usage 2014: OTT communication services
Contact Clare: [email protected]
Intl: +1 339-368-6001
The move to the cloud brings a number of new security challenges, but the application remains your last line of defense. In his session at 15th Cloud Expo, Arthur Hicken, Evangelist at Parasoft, discussed how developers are extremely well-poised to perform tasks critical for securing the application – provided that certain key obstacles are overcome. Arthur Hicken has been involved in automating various practices at Parasoft for almost 20 years. He has worked on projects including database dev...
May. 30, 2015 06:00 AM EDT Reads: 2,896
Building low-cost wearable devices can enhance the quality of our lives. In his session at Internet of @ThingsExpo, Sai Yamanoor, Embedded Software Engineer at Altschool, provided an example of putting together a small keychain within a $50 budget that educates the user about the air quality in their surroundings. He also provided examples such as building a wearable device that provides transit or recreational information. He then reviewed the resources available to build wearable devices at ...
May. 30, 2015 05:30 AM EDT Reads: 4,095
There has been a lot of discussion recently in the DevOps space over whether there is a unique form of DevOps for large enterprises or is it just vendors looking to sell services and tools. In his session at DevOps Summit, Chris Riley, a technologist, discussed whether Enterprise DevOps is a unique species or not. What makes DevOps adoption in the enterprise unique or what doesn’t? Unique or not, what does this mean for adopting DevOps in enterprise size organizations? He also explored differe...
May. 30, 2015 05:30 AM EDT Reads: 3,687
The emergence of cloud computing and Big Data warrants a greater role for the PMO to successfully manage enterprise transformation driven by these powerful trends. As the adoption of cloud-based services continues to grow, a governance model is needed to orchestrate enterprise cloud implementations and harness the power of Big Data analytics. In his session at Cloud Expo, Mahesh Singh, President of BigData, Inc., discussed how the Enterprise PMO takes center stage not only in developing the app...
May. 30, 2015 04:30 AM EDT Reads: 2,704
Cloud Foundry open Platform as a Service makes it easy to operate, scale and deploy application for your dedicated cloud environments. It enables developers and operators to be significantly more agile, writing great applications and deliver them in days instead of months. Cloud Foundry takes care of all the infrastructure and network plumbing that you need to build, run and operate your applications and can do this while patching and updating systems and services without any downtime.
May. 30, 2015 04:30 AM EDT Reads: 3,623
Are your Big Data initiatives resulting in Big Impact or Big Mess? In her session at Big Data Expo, Penelope Everall Gordon, Emerging Technology Strategist at 1Plug Corporation, shared her successes in improving Big Decision outcomes by building stories compelling to the target audience – and her failures when she lost sight of the plotline, distracted by the glitter of technology and the lure of buried insights. The cast of characters includes the agency head [city official? elected official?...
May. 30, 2015 04:30 AM EDT Reads: 3,423
In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect at GE, and Ibrahim Gokcen, who leads GE's advanced IoT analytics, focused on the Internet of Things / Industrial Internet and how to make it operational for business end-users. Learn about the challenges posed by machine and sensor data and how to marry it with enterprise data. They also discussed the tips and tricks to provide the Industrial Internet as an end-user consumable service using Big Data Analytics and Industrial C...
May. 30, 2015 04:30 AM EDT Reads: 5,550
Storage administrators find themselves walking a line between meeting employees’ demands to use public cloud storage services, and their organizations’ need to store information on-premises for security, performance, cost and compliance reasons. However, as file sharing protocols like CIFS and NFS continue to lose their relevance, simply relying only on a NAS-based environment creates inefficiencies that hurt productivity and the bottom line. IT wants to implement cloud storage it can purchase a...
May. 30, 2015 04:30 AM EDT Reads: 2,898
SYS-CON Events announced today that BMC will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. BMC delivers software solutions that help IT transform digital enterprises for the ultimate competitive business advantage. BMC has worked with thousands of leading companies to create and deliver powerful IT management services. From mainframe to cloud to mobile, BMC pairs high-speed digital innovation with robust...
May. 30, 2015 04:15 AM EDT Reads: 1,041
After a couple of false starts, cloud-based desktop solutions are picking up steam, driven by trends such as BYOD and pervasive high-speed connectivity. In his session at 15th Cloud Expo, Seth Bostock, CEO of IndependenceIT, cut through the hype and the acronyms, and discussed the emergence of full-featured cloud workspaces that do for the desktop what cloud infrastructure did for the server. He also discussed VDI vs DaaS, implementation strategies and evaluation criteria.
May. 30, 2015 04:00 AM EDT Reads: 4,639
We certainly live in interesting technological times. And no more interesting than the current competing IoT standards for connectivity. Various standards bodies, approaches, and ecosystems are vying for mindshare and positioning for a competitive edge. It is clear that when the dust settles, we will have new protocols, evolved protocols, that will change the way we interact with devices and infrastructure. We will also have evolved web protocols, like HTTP/2, that will be changing the very core...
May. 30, 2015 03:30 AM EDT Reads: 5,400
How do APIs and IoT relate? The answer is not as simple as merely adding an API on top of a dumb device, but rather about understanding the architectural patterns for implementing an IoT fabric. There are typically two or three trends: Exposing the device to a management framework Exposing that management framework to a business centric logic Exposing that business layer and data to end users. This last trend is the IoT stack, which involves a new shift in the separation of what stuff happe...
May. 30, 2015 03:00 AM EDT Reads: 5,813
Connected devices and the Internet of Things are getting significant momentum in 2014. In his session at Internet of @ThingsExpo, Jim Hunter, Chief Scientist & Technology Evangelist at Greenwave Systems, examined three key elements that together will drive mass adoption of the IoT before the end of 2015. The first element is the recent advent of robust open source protocols (like AllJoyn and WebRTC) that facilitate M2M communication. The second is broad availability of flexible, cost-effective ...
May. 30, 2015 02:00 AM EDT Reads: 6,192
Collecting data in the field and configuring multitudes of unique devices is a time-consuming, labor-intensive process that can stretch IT resources. Horan & Bird [H&B], Australia’s fifth-largest Solar Panel Installer, wanted to automate sensor data collection and monitoring from its solar panels and integrate the data with its business and marketing systems. After data was collected and structured, two major areas needed to be addressed: improving developer workflows and extending access to a b...
May. 30, 2015 01:00 AM EDT Reads: 2,015
When an enterprise builds a hybrid IaaS cloud connecting its data center to one or more public clouds, security is often a major topic along with the other challenges involved. Security is closely intertwined with the networking choices made for the hybrid cloud. Traditional networking approaches for building a hybrid cloud try to kludge together the enterprise infrastructure with the public cloud. Consequently this approach requires risky, deep "surgery" including changes to firewalls, subnets...
May. 30, 2015 12:00 AM EDT Reads: 4,263
Move from reactive to proactive cloud management in a heterogeneous cloud infrastructure. In his session at 16th Cloud Expo, Manoj Khabe, Innovative Solution-Focused Transformation Leader at Vicom Computer Services, Inc., will show how to replace a help desk-centric approach with an ITIL-based service model and service-centric CMDB that’s tightly integrated with an event and incident management platform. Learn how to expand the scope of operations management to service management. He will al...
May. 29, 2015 11:45 PM EDT Reads: 1,504
2015 predictions circa 1970: houses anticipate our needs and adapt, city infrastructure is citizen and situation aware, office buildings identify and preprocess you. Today smart buildings have no such collective conscience, no shared set of fundamental services to identify, predict and synchronize around us. LiveSpace and M2Mi are changing that. LiveSpace Smart Environment devices deliver over the M2Mi IoT Platform real time presence, awareness and intent analytics as a service to local connecte...
May. 29, 2015 04:27 PM EDT Reads: 560
High-performing enterprise Software Quality Assurance (SQA) teams validate systems that are ready for use - getting most actively involved as components integrate and form complete systems. These teams catch and report on defects, making sure the customer gets the best software possible. SQA teams have leveraged automation and virtualization to execute more thorough testing in less time - bringing Dev and Ops together, ensuring production readiness. Does the emergence of DevOps mean the end of E...
May. 29, 2015 04:00 PM EDT Reads: 5,324
Amazon and Google have built software-defined data centers (SDDCs) that deliver massively scalable services with great efficiency. Yet, building SDDCs has proven to be a near impossibility for companies without hyper-scale resources. In his session at 15th Cloud Expo, David Cauthron, CTO and Founder of NIMBOXX, highlighted how a mid-sized manufacturer of global industrial equipment bridged the gap from virtualization to software-defined services, streamlining operations and costs while connect...
May. 29, 2015 04:00 PM EDT Reads: 3,375
Container technology is sending shock waves through the world of cloud computing. Heralded as the 'next big thing,' containers provide software owners a consistent way to package their software and dependencies while infrastructure operators benefit from a standard way to deploy and run them. Containers present new challenges for tracking usage due to their dynamic nature. They can also be deployed to bare metal, virtual machines and various cloud platforms. How do software owners track the usag...
May. 29, 2015 03:45 PM EDT Reads: 885