Machine Learning Authors: Elizabeth White, Yeshim Deniz, Zakia Bouachraoui, Pat Romanski, Liz McMillan

News Feed Item

Voxox Increases Focus on Customer Service and User Experience with Two VP Promotions

Voxox®, the most comprehensive cloud-based rich communication service for consumers and businesses, today announced that the company has further deepened its focus on the areas of customer service and user experience by promoting two team members to VP positions to lead and oversee growth in these departments. Chris Meyer, former director of user experience at Voxox, has been promoted to vice president of user experience. Tim Schuh, former director of customer experience, has been promoted to vice president of customer experience. In addition to these promotions, Voxox will be dedicating more resources to augmenting its customer service and user experience programs across its consumer application and small and medium-sized business (SMB) and enterprise offerings.

“Customer interactions and perceptions are incredibly important to us,” said Bryan Hertz, co-founder and CEO of Voxox. “Chris and Tim already understand the Voxox vision and have worked diligently to improve our customer interactions overall from both a user experience and customer service perspective. We are thrilled that they have accepted the challenges that come with their promotions and look forward to seeing even greater successes in these areas.”

Chris Meyer has 17 years of experience designing and marketing applications ranging from video, music, communications and social media. Prior to joining Voxox in 2013 as director of user experience, Meyer was the multiple-award-winning director of creative and user experience at Sorenson Media. He also held various positions at Eyespot.com, Palm Tree Technology, Gizmo5 Technologies, Inc., and MP3.com/Vivendi Universal. He graduated from the University of California, San Diego with a bachelor’s degree in fine arts.

“I’m thrilled to bring User Experience leadership to Voxox,” said Meyer. “I feel like we’ve established a strong interactive design process this year, including HTML5 prototyping, user centric analytics and material design style frameworks. I’m looking forward to releasing beautiful, interconnected applications that solve complex telecommunication problems in simple, intuitive interfaces."

Tim Schuh spent 16 years at Mitchell International, a provider of technology, connectivity and information solutions to the Property & Casualty claims and collision repair industries. Throughout his tenure, he held various titles, ultimately departing as the company’s director of IT service and operations to start his own consultancy. Schuh then joined Voxox in 2013 as director of technical customer services. He graduated with a bachelor’s degree in computer science from Coleman College.

“After a little more than a year at Voxox, I have come to see just how enthusiastic our customers are about our products,” said Schuh. “Our job is to ensure that every interaction that we have with customers is positive and that includes when there is a problem. In this role as vice president of customer experience, I plan to continue to introduce new strategies and tactics to emulate the high level of service that we provide to our customers.”

Meyer and Schuh are based in the Voxox San Diego headquarters and will both be growing their teams over the months ahead. To learn more about career opportunities at Voxox, please visit http://www.voxox.com/jobs.

For more information regarding the Voxox management team, please visit http://www.voxox.com/team.

About Voxox

Voxox is an innovator in unified cloud communication solutions for consumers and businesses. For consumers and its operator partners, Voxox delivers cutting-edge mobile and desktop applications that integrate voice, video, messaging, fax, media sharing and more. For businesses, Voxox provides an extensive suite of carrier-grade business phone solutions, including hosted IP-PBX, SIP Trunking, a wide array of wholesale services, such as high volume SMS, and the company's new virtual PBX service, Cloud Phone. The foundation of the company's offerings is its award-winning unified communications platform in the cloud, which enables the company and its customers to build powerful, scalable applications and services. Founded in 2006, Voxox is headquartered in San Diego. For more information, please visit http://www.voxox.com.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

CloudEXPO Stories
Headquartered in Plainsboro, NJ, Synametrics Technologies has provided IT professionals and computer systems developers since 1997. Based on the success of their initial product offerings (WinSQL and DeltaCopy), the company continues to create and hone innovative products that help its customers get more from their computer applications, databases and infrastructure. To date, over one million users around the world have chosen Synametrics solutions to help power their accelerated business or personal computing needs.
All in Mobile is a place where we continually maximize their impact by fostering understanding, empathy, insights, creativity and joy. They believe that a truly useful and desirable mobile app doesn't need the brightest idea or the most advanced technology. A great product begins with understanding people. It's easy to think that customers will love your app, but can you justify it? They make sure your final app is something that users truly want and need. The only way to do this is by researching target group and involving users in the designing process.
Digital Transformation and Disruption, Amazon Style - What You Can Learn. Chris Kocher is a co-founder of Grey Heron, a management and strategic marketing consulting firm. He has 25+ years in both strategic and hands-on operating experience helping executives and investors build revenues and shareholder value. He has consulted with over 130 companies on innovating with new business models, product strategies and monetization. Chris has held management positions at HP and Symantec in addition to advisory roles at startups. He has worked extensively on monetization, SAAS, IoT, ecosystems, partnerships and accelerating growth in new business initiatives.
Dynatrace is an application performance management software company with products for the information technology departments and digital business owners of medium and large businesses. Building the Future of Monitoring with Artificial Intelligence. Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more business becomes digital the more stakeholders are interested in this data including how it relates to business. Some of these people have never used a monitoring tool before. They have a question on their mind like "How is my application doing" but no idea how to get a proper answer.
DXWorldEXPO LLC announced today that Big Data Federation to Exhibit at the 22nd International CloudEXPO, colocated with DevOpsSUMMIT and DXWorldEXPO, November 12-13, 2018 in New York City. Big Data Federation, Inc. develops and applies artificial intelligence to predict financial and economic events that matter. The company uncovers patterns and precise drivers of performance and outcomes with the aid of machine-learning algorithms, big data, and fundamental analysis. Their products are deployed by some of the world's largest financial institutions. The company develops and applies innovative machine-learning technologies to big data to predict financial, economic, and world events. The team is a group of passionate technologists, mathematicians, data scientists and programmers in Silicon Valley with over 100 patents to their names. Big Data Federation was incorporated in 2015 and is ...