Welcome!

Machine Learning Authors: Liz McMillan, Shelly Palmer, Elizabeth White, Yeshim Deniz, ManageEngine IT Matters

Related Topics: Containers Expo Blog, Microservices Expo, Microsoft Cloud, Machine Learning

Containers Expo Blog: Book Review

Developing Quality Technical Information: Third Edition

A Handbook for Writers and Editors

As an enterprise and software architect the one thing I hate most about my job is documentation, yet the importance of doing documentation on sizable projects is what I find myself preaching about the most.

One reason I understand the importance of documentation is that I came from an electronic engineering background. As an electronic engineer 93% - 97% of my time was consumed doing proof of concepts and documentation. Almost all of that time was documentation.

It was just my luck that my boss was an English grammar teacher before moving into engineering. My documents came back very bloody. He used a red pen to mark up my documents. It took me 2 years, and a whole lot of tongue biting, but I started getting papers through him without a red mark. I still remember the first one. I walked outside to where the smokers took their breaks and let out a screaming "YES, Finally!!!"

I have been without my grammar teaching boss for over 18 years now, and I am pretty sure if he came across the book reviews I am writing now, he would be sending me bloodied up copies!!! I really needed this book!!

Technical documentation is a hard skill set to learn, at least doing good technical documentation is. I have been on Template Zombie projects where teams considered documentation complete when they had filled in enough templates to overwhelm the customer to the point where they would not have time to review 1/10 of what was being written.

One project I was on built a documentation generator so it was easier to duplicate documents and only change the title and a few pieces of content. The sad part of that project was they got paid for each document handed in. The criteria for getting paid for use cases were that they had to have something underneath every heading in the document.

Documentation should not be something you check off of the project's task list, it should add value to the project or it should not be done. This book will definitely help you make valuable documentation. I have listed the chapters below to give you an idea of what the book covers.

Part 1: Introduction
Chapter 1. Technical information continues to evolve
Chapter 2. Developing quality technical information

Part 2: Easy to use
Chapter 3. Task orientation
Chapter 4. Accuracy
Chapter 5. Completeness

Part 3: Easy to understand
Chapter 6. Clarity
Chapter 7. Concreteness
Chapter 8. Style

Part 4: Easy to find
Chapter 9. Organization
Chapter 10. Retrievability
Chapter 11. Visual effectiveness

Part 5: Putting it all together
Chapter 12. Applying more than one quality characteristic
Chapter 13. Reviewing, testing, and evaluating technical information

Part 6: Appendixes
Appendix A. Quality checklist
Appendix B. Who checks which characteristics?
Glossary
Resources and references

When I came into the Dot Com Boom I found some software engineering, but most of what I found was the wild west and cowboy coding running rampant. The industry has not changed much since then. We just gave names to the chaotic processes to justify our lack of discipline. I continued my engineering practices and quickly learned how to document software processes and architectures, but convincing others to do it was a different story.

The only way I have been able to show it has value is do it myself. After the team sees I am willing to suffer the boredom of documentation they tend to step in and help. That wouldn't happen if we didn't make use of the documentation and they didn't see value in it.

It has been years since I have had someone to officially review it. This book really helps keep the important things in mind, and since there is no one else to review it, I can use all the help I can get. Right now one of the things I do to catch issues in my documents is have them spoken back to me using the speech capabilities on my computers. This helps me catch sentence structure issues, and some typos. It doesn't catch using the wrong their/there, insure/ensure, except/accept, and many more like sounding words that I mess up.

I use Sparx Enterprise Architect to document systems. Behind every diagram you find the information that explains them. If that information is not simple to understand, and easy to read, the diagram's value falls greatly.

Throughout the process you need to write for several different audiences. Your stakeholders are interested in different aspects of the system. Creating a clear view of what each type of stakeholder wants to see is a painful process, but it always pays off.

It makes me think about the solution from angles I normally wouldn't. Not only think about them, but diagram and describe them in a way that the solution's diagrams and associated documents can stand on their own. It makes me justify and clarify all the decisions made about the system, before it is in production!

Doing documentation is like coding. You start with a shell of what you are building, and you add the details to the different topics with each iteration of your development cycle. Your goal- to make simple, complete, accurate, logical, easy to understand documents. That is exactly what this book will guide you to do.

There are tons of examples showing the original text, diagram, or screen shot of a design, and then the revised version. There are two really cool appendices and a nice glossary. The first appendix is a huge checklist for quality characteristic. The second appendix is a big chart showing which roles should be reviewing the different aspects of the document.

Over all I found every chapter of this book valuable. As time goes on, the hardest part for me is keeping it all in mind. For that reason, this book will be staying by my side just like each of my current most useful programming books. If you do any documenting of software systems, this is a must read. Every software architect, enterprise architect, CIO, developer, tester, and project manager working on a software project, should have this book in his or her hands. You own to your stakeholders and yourself.


Developing Quality Technical Information: A Handbook for Writers and Editors (3rd Edition)

Developing Quality Technical Information: A Handbook for Writers and Editors (3rd Edition)

More Stories By Tad Anderson

Tad Anderson has been doing Software Architecture for 18 years and Enterprise Architecture for the past few.

@CloudExpo Stories
Internet of @ThingsExpo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 21st International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. @ThingsExpo Silicon Valley Call for Papers is now open.
SYS-CON Events announced today that DivvyCloud will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. DivvyCloud software enables organizations to achieve their cloud computing goals by simplifying and automating security, compliance and cost optimization of public and private cloud infrastructure. Using DivvyCloud, customers can leverage programmatic Bots to identify and remediate common cloud problems in rea...
SYS-CON Events announced today that Tintri, Inc, a leading provider of enterprise cloud infrastructure, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Tintri offers an enterprise cloud platform built with public cloud-like web services and RESTful APIs. Organizations use Tintri all-flash storage with scale-out and automation as a foundation for their own clouds – to build agile development environments...
SYS-CON Events announced today that Fusion, a leading provider of cloud services, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Fusion, a leading provider of integrated cloud solutions to small, medium and large businesses, is the industry’s single source for the cloud. Fusion’s advanced, proprietary cloud service platform enables the integration of leading edge solutions in the cloud, including cloud...
SYS-CON Events announced today that Peak 10, Inc., a national IT infrastructure and cloud services provider, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Peak 10 provides reliable, tailored data center and network services, cloud and managed services. Its solutions are designed to scale and adapt to customers’ changing business needs, enabling them to lower costs, improve performance and focus intern...
SYS-CON Events announced today that Progress, a global leader in application development, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Enterprises today are rapidly adopting the cloud, while continuing to retain business-critical/sensitive data inside the firewall. This is creating two separate data silos – one inside the firewall and the other outside the firewall. Cloud ISVs ofte...
SYS-CON Events announced today that Systena America will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Systena Group has been in business for various software development and verification in Japan, US, ASEAN, and China by utilizing the knowledge we gained from all types of device development for various industries including smartphones (Android/iOS), wireless communication, security technology and IoT serv...
DevOps at Cloud Expo – being held October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises – and delivering real r...
SYS-CON Events announced today that Hitachi Data Systems, a wholly owned subsidiary of Hitachi LTD., will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City. Hitachi Data Systems (HDS) will be featuring the Hitachi Content Platform (HCP) portfolio. This is the industry’s only offering that allows organizations to bring together object storage, file sync and share, cloud storage gateways, and sophisticated search and...
The 21st International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Machine Learning and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding busin...
SYS-CON Events announced today that Technologic Systems Inc., an embedded systems solutions company, will exhibit at SYS-CON's @ThingsExpo, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Technologic Systems is an embedded systems company with headquarters in Fountain Hills, Arizona. They have been in business for 32 years, helping more than 8,000 OEM customers and building over a hundred COTS products that have never been discontinued. Technologic Systems’ pr...
SYS-CON Events announced today that Carbonite will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Carbonite protects your entire IT footprint with the right level of protection for each workload, ensuring lower costs and dependable solutions with DoubleTake and Evault.
New competitors, disruptive technologies, and growing expectations are pushing every business to both adopt and deliver new digital services. This ‘Digital Transformation’ demands rapid delivery and continuous iteration of new competitive services via multiple channels, which in turn demands new service delivery techniques – including DevOps. In this power panel at @DevOpsSummit 20th Cloud Expo, moderated by DevOps Conference Co-Chair Andi Mann, panelists will examine how DevOps helps to meet th...
SYS-CON Events announced today that Progress, a global leader in application development, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Enterprises today are rapidly adopting the cloud, while continuing to retain business-critical/sensitive data inside the firewall. This is creating two separate data silos – one inside the firewall and the other outside the firewall. Cloud ISVs oft...
SYS-CON Events announced today that Cloudistics, an on-premises cloud computing company, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Cloudistics delivers a complete public cloud experience with composable on-premises infrastructures to medium and large enterprises. Its software-defined technology natively converges network, storage, compute, virtualization, and management into a ...
SYS-CON Events announced today that CollabNet, a global leader in enterprise software development, release automation and DevOps solutions, will be a Bronze Sponsor of SYS-CON's 20th International Cloud Expo®, taking place from June 6-8, 2017, at the Javits Center in New York City, NY. CollabNet offers a broad range of solutions with the mission of helping modern organizations deliver quality software at speed. The company’s latest innovation, the DevOps Lifecycle Manager (DLM), supports Value S...
As DevOps methodologies expand their reach across the enterprise, organizations face the daunting challenge of adapting related cloud strategies to ensure optimal alignment, from managing complexity to ensuring proper governance. How can culture, automation, legacy apps and even budget be reexamined to enable this ongoing shift within the modern software factory?
SYS-CON Events announced today that Ocean9will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Ocean9 provides cloud services for Backup, Disaster Recovery (DRaaS) and instant Innovation, and redefines enterprise infrastructure with its cloud native subscription offerings for mission critical SAP workloads.
Multiple data types are pouring into IoT deployments. Data is coming in small packages as well as enormous files and data streams of many sizes. Widespread use of mobile devices adds to the total. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists will look at the tools and environments that are being put to use in IoT deployments, as well as the team skills a modern enterprise IT shop needs to keep things running, get a handle on all this data, and deli...
We build IoT infrastructure products - when you have to integrate different devices, different systems and cloud you have to build an application to do that but we eliminate the need to build an application. Our products can integrate any device, any system, any cloud regardless of protocol," explained Peter Jung, Chief Product Officer at Pulzze Systems, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA