Welcome!

Machine Learning Authors: Zakia Bouachraoui, Yeshim Deniz, Elizabeth White, Pat Romanski, Liz McMillan

News Feed Item

AstraZeneca Evolves How IT Services Are Delivered with ServiceNow

ServiceNow® (NYSE: NOW), the enterprise IT cloud company, today announced that UK-headquartered AstraZeneca has implemented ServiceNow software-as-a-service to evolve how IT services are delivered to its global enterprise users.

AstraZeneca, an innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of medicines, consolidated its global IT service management capability on ServiceNow. The company has extended the IT service model into critical lines of business including finance with a view toward an extension into facilities. This new capability provides users with an intuitive, consumerized self-service experience. From project kickoff to deployment, this transformation was achieved in four months.

AstraZeneca has identified the opportunity to link service management capability across the company’s IT functions with the goal of creating a unified shared services organization. ServiceNow enables the company to standardize IT service delivery globally and automate manual processes. Transforming the end-user experience will significantly improve the IT organization’s efficiency and responsiveness while reducing costs. AstraZeneca has introduced new self-service capabilities now available to its 51,500 employees and a number of IT partners built on the ServiceNow IT Service Automation suite.

“With ServiceNow, IT has a single system of record to manage requests and resolve issues for employees globally and to drive a self-service model for faster and easier interactions with IT online,” said Dave Smoley, CIO, AstraZeneca. “Automating IT service management processes enables the team to be more flexible and responsive.”

To extend its shared services capabilities, AstraZeneca built a custom application on ServiceNow to support finance request management and fulfillment. Questions relating to finance issues including invoice status are now captured, managed, processed and resolved within ServiceNow.

With ServiceNow Discovery operational, AstraZeneca plans to implement ServiceNow Orchestration to automate application and service provisioning. ServiceNow Performance Analytics and enhanced reporting will provide senior management access to actionable insights to monitor and quickly adapt service delivery strategies.

About AstraZeneca

AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines, primarily for the treatment of cardiovascular, metabolic, respiratory, inflammation, autoimmune, oncology, infection and neuroscience diseases. AstraZeneca operates in over 100 countries and its innovative medicines are used by millions of patients worldwide. For more information please visit: www.astrazeneca.com

About ServiceNow

ServiceNow is the enterprise IT cloud company. We transform IT by automating and managing IT service relationships across the global enterprise. Organizations deploy our service to create a single system of record for IT and automate manual tasks, standardize processes and consolidate legacy systems. Using our extensible platform, our customers create custom applications and evolve the IT service model to service domains inside and outside the enterprise. ServiceNow transforms IT from the department of no to the department of now. For more information, visit www.servicenow.com.

ServiceNow and the ServiceNow logo are registered trademarks of ServiceNow. All other brand and product names are trademarks or registered trademarks of their respective holders.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

CloudEXPO Stories
Cloud Storage 2.0 has brought many innovations, including the availability of cloud storage services that are less expensive and much faster than previous generations of cloud storage. Cloud Storage 2.0 has also delivered new and faster methods for migrating your premises storage environment to the cloud and the concept of multi-cloud. This session will provide technical details on Cloud Storage 2.0 and the methods used to efficiently migrate from premises-to-cloud storage. This session will also discuss best practices for implementing multi-cloud environments.
DXWorldEXPO LLC announced today that Nutanix has been named "Platinum Sponsor" of CloudEXPO | DevOpsSUMMIT | DXWorldEXPO New York, which will take place November 12-13, 2018 in New York City. Nutanix makes infrastructure invisible, elevating IT to focus on the applications and services that power their business. The Nutanix Enterprise Cloud Platform blends web-scale engineering and consumer-grade design to natively converge server, storage, virtualization and networking into a resilient, software-defined solution with rich machine intelligence.
Having been in the web hosting industry since 2002, dhosting has gained a great deal of experience while working on a wide range of projects. This experience has enabled the company to develop our amazing new product, which they are now excited to present! Among dHosting's greatest achievements, they can include the development of their own hosting panel, the building of their fully redundant server system, and the creation of dhHosting's unique product, Dynamic Edge.
The Transparent Cloud-computing Consortium (T-Cloud) is a neutral organization for researching new computing models and business opportunities in IoT era. In his session, Ikuo Nakagawa, Co-Founder and Board Member at Transparent Cloud Computing Consortium, will introduce the big change toward the "connected-economy" in the digital age. He'll introduce and describe some leading-edge business cases from his original points of view, and discuss models & strategies in the connected-economy. Nowadays, "digital innovation" is a big wave of business transformation based on digital technologies. IoT, Big Data, AI, FinTech and various leading-edge technologies are key components of such business drivers.
All in Mobile is a mobile app agency that helps enterprise companies and next generation startups build the future of digital. We offer mobile development and design for smartphones, tablets and wearables. Our projects cover the latest and most innovative technologies - voice assistants, AI, AR/VR and more. We excel at solutions for sports, fintech and retail industries.