Welcome!

AJAX & REA Authors: Elizabeth White, Liz McMillan, Plutora Blog, Pat Romanski, Ram Sonagara

News Feed Item

Zuora Announces Z-Business Nine, World’s First Relationship Business Management Platform for Global Enterprises

ZUORA, the subscription billing, commerce and finance leader, today announced the availability of Z-Business Nine. The latest edition of Zuora’s Relationship Business Management (RBM) solution is designed specifically for global, multi-divisional enterprises that are reinventing their business models around recurring revenue.

TODAY’S CUSTOMERS, from global companies to individual consumers, increasingly prefer the ease and convenience of subscriptions over larger one-time purchases. From Adobe to Box to ZipCar and beyond, consumers increasingly favor the benefits of a service over the ownership of a product. What’s more, they demand continuous value and personalized control in this “subscription experience.”

TODAY’S ENTERPRISES recognize the need to reinvent their business models to meet these new demands. They know that future growth lies in relationship-centric recurring revenue business models; however, they face several unique and inherent challenges.

RBM SOLUTIONS are an emerging class of software focused on building, managing and optimizing the ongoing customer relationships that are the lifeblood of subscription businesses. RBM manages the business operations of customer-centric subscription companies, similar to what traditional ERP has done for manufacturing companies.

ERP SYSTEMS, while not designed to deliver the subscription experience, are an integral part of enterprise IT infrastructure and cannot be completely abandoned. A recent study from Gartner noted that cumbersome, inflexible ERP systems cannot be easily customized and are rapidly being re-architected as “systems of record.”

AS A RESULT, enterprises must couple the ERP “systems of record” with the new RBM “systems of reinvention” in order for them to bring new services to market quickly.

Z-BUSINESS NINE, the latest edition of Zuora’s RBM solution, is designed help enterprises reinvent their business models by:

  • Supporting rapid innovation without requiring massive investments;
  • Addressing the quote-to-revenue demands of relationship-centric business models;
  • Integrating seamlessly into existing IT infrastructures and;
  • Meeting the highest enterprise security, scalability and audit standards.

Z-BUSINESS NINE: KEY FACTS & FUNCTIONALITY

  • Z-Business Nine delivers the highest standards of platform security demanded by enterprise CIOs, which includes: Two-factor authentication, Single Sign-On (SSO), IP address restrictions to reduce the threat of security breaches at point of authentication, and SMTP email configuration to reduce the threat of email phishing.
  • It includes a capacity booster, allowing enterprises CIOs to deliver the scalability that can process 375 synchronous orders per second and deliver millisecond response times across the globe.
  • It meets the demands of multi-divisional organizations by delivering data access controls that allows CIOs to determine how data is shared or isolated between different business units.
  • It includes unique sync technologies that allow CIOs to give their businesses access to the most up-to-date data about their customers by ensuring external systems remain completely in sync with Enterprise 9 in real time.
  • It eases the IT burden of integration with complex IT ecosystems by providing reference architectures that can be used as a starting point to integrate with Oracle, SAP and other enterprise systems of record.
  • Z-Business Nine has proven to deliver enterprise agility with an average of 50 go-lives per month, and has been adopted by over 40 enterprises with over $1 billion in revenue to-date.
  • It is being deployed by leading integrators such as Accenture, who employs Zuora-certified consultants in nine countries.
  • This new platform is trusted by global enterprises like HP, American Express, Dell, Intuit, Deloitte, TCS, Informatica, YP.ca, TripAdvisor, Acxiom, NewsUK, Telstra, Xplornet and many others.

COMMENTARY

Zuora Quote:

“As the world moves to the Subscription Economy, consumers demand flexibility and a personalized experience in how they purchase and consume services,” said Tien Tzuo, CEO & Founder, Zuora. “The winners are the businesses who develop ongoing relationships and deliver increasing value to their customers. At Zuora, we’re making this a reality, allowing enterprises to drive growth through reinvention. Z-Business Nine enables global enterprises to do this on a system that coexists with their ERP and offers the scalability, control and security they demand.”

Customer Quotes:

Hundreds of enterprise customers around the globe are reinventing their businesses with Zuora:

Ben Shields, Deloitte Private partner said, “Many industries are being disrupted and the professional services industry is leading this disruption. Billing customers on an hourly basis will become a thing of the past. The trend is now to allow your clients to subscribe to a recurring service so service providers can maintain regular contact with their clients instead of having a sporadic relationship with them.”

“Neopost USA is transforming into a provider of technology-based business communications solutions. This requires an unprecedented level of adaptability at the company, including the integration of an enterprise-grade subscription management platform. Neopost USA’s partnership with Zuora has helped make this transition smooth for us and for our customers. We continue to value Zuora because it is Web-based, amazingly easy to use, reduces our price-change capability to mere minutes, saves time and money and is well-integrated with our enterprise architecture.” Nick von der Wense, VP Marketing, Neopost

“News UK launches marketing promotions that reach millions of people around the world in a matter of minutes and require a system capable of scaling to meet this volume. Zuora’s enterprise platform has enabled us to scale to hundreds of transactions per second and has given us the confidence as we drive for rapid global growth.” Katie Vanneck-Smith, CMO, News UK

“Intuit's high growth cloud businesses like QuickBase are evolving quickly as we innovate to serve customers in new ways. We needed a flexible solution that allows us to move fast, test, and get the right insights. Our legacy systems were not designed to move at this pace. We integrated Zuora’s platform with our enterprise architecture including Oracle and others which together allowed us to serve our growing subscriber base.” Allison Mnookin, GM/VP Intuit QuickBase

Additional Resources

About Zuora, Inc.

Zuora is the global leader in Relationship Business Management solutions, helping companies in every industry transition to the Subscription Economy. Enterprise leaders and high-growth companies alike use Zuora's multi-tenant cloud platform to launch, scale, and monetize their subscription services. Zuora's applications work where traditional ERP applications fail: Subscription pricing, quoting, orders, billing, payments, and renewals. Built from the ground up by SaaS industry veterans from salesforce.com, PayPal, and Netsuite, Zuora services innovative customers like Informatica, Tata Communications, Box, Xplornet, Ustream and Reed Business Information. To learn more about Zuora, please visit zuora.com.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@CloudExpo Stories
"For over 25 years we have been working with a lot of enterprise customers and we have seen how companies create applications. And now that we have moved to cloud computing, mobile, social and the Internet of Things, we see that the market needs a new way of creating applications," stated Jesse Shiah, CEO, President and Co-Founder of AgilePoint Inc., in this SYS-CON.tv interview at 15th Cloud Expo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
"Application monitoring and intelligence can smooth the path in a DevOps environment. In a DevOps environment you see constant change. If you are trying to monitor things in a constantly changing environment, you're going to spend a lot of your job fixing your monitoring," explained Todd Rader, Solutions Architect at AppDynamics, in this SYS-CON.tv interview at DevOps Summit, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
"Desktop as a Service is emerging as a very big trend. One of the big influencers of this – for Esri – is that we have a large user base that uses virtualization and they are looking at Desktop as a Service right now," explained John Meza, Product Engineer at Esri, in this SYS-CON.tv interview at Cloud Expo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
What do a firewall and a fortress have in common? They are no longer strong enough to protect the valuables housed inside. Like the walls of an old fortress, the cracks in the firewall are allowing the bad guys to slip in - unannounced and unnoticed. By the time these thieves get in, the damage is already done and the network is already compromised. Intellectual property is easily slipped out the back door leaving no trace of forced entry. If we want to reign in on these cybercriminals, it's hig...
“We are strong believers in the DevOps movement and our staff has been doing DevOps for large enterprise environments for a number of years. The solution that we build is intended to allow DevOps teams to do security at the speed of DevOps," explained Justin Lundy, Founder & CTO of Evident.io, in this SYS-CON.tv interview at DevOps Summit, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
"SAP had made a big transition into the cloud as we believe it has significant value for our customers, drives innovation and is easy to consume. When you look at the SAP portfolio, SAP HANA is the underlying platform and it powers all of our platforms and all of our analytics," explained Thorsten Leiduck, VP ISVs & Digital Commerce at SAP, in this SYS-CON.tv interview at 15th Cloud Expo, held Nov 4-6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
SAP is delivering break-through innovation combined with fantastic user experience powered by the market-leading in-memory technology, SAP HANA. In his General Session at 15th Cloud Expo, Thorsten Leiduck, VP ISVs & Digital Commerce, SAP, discussed how SAP and partners provide cloud and hybrid cloud solutions as well as real-time Big Data offerings that help companies of all sizes and industries run better. SAP launched an application challenge to award the most innovative SAP HANA and SAP HANA...
The Industrial Internet revolution is now underway, enabled by connected machines and billions of devices that communicate and collaborate. The massive amounts of Big Data requiring real-time analysis is flooding legacy IT systems and giving way to cloud environments that can handle the unpredictable workloads. Yet many barriers remain until we can fully realize the opportunities and benefits from the convergence of machines and devices with Big Data and the cloud, including interoperability, ...
High-performing enterprise Software Quality Assurance (SQA) teams validate systems that are ready for use - getting most actively involved as components integrate and form complete systems. These teams catch and report on defects, making sure the customer gets the best software possible. SQA teams have leveraged automation and virtualization to execute more thorough testing in less time - bringing Dev and Ops together, ensuring production readiness. Does the emergence of DevOps mean the end of E...
Docker offers a new, lightweight approach to application portability. Applications are shipped using a common container format and managed with a high-level API. Their processes run within isolated namespaces that abstract the operating environment independently of the distribution, versions, network setup, and other details of this environment. This "containerization" has often been nicknamed "the new virtualization." But containers are more than lightweight virtual machines. Beyond their small...
The Internet of Things is tied together with a thin strand that is known as time. Coincidentally, at the core of nearly all data analytics is a timestamp. When working with time series data there are a few core principles that everyone should consider, especially across datasets where time is the common boundary. In his session at Internet of @ThingsExpo, Jim Scott, Director of Enterprise Strategy & Architecture at MapR Technologies, discussed single-value, geo-spatial, and log time series dat...
Cultural, regulatory, environmental, political and economic (CREPE) conditions over the past decade are creating cross-industry solution spaces that require processes and technologies from both the Internet of Things (IoT), and Data Management and Analytics (DMA). These solution spaces are evolving into Sensor Analytics Ecosystems (SAE) that represent significant new opportunities for organizations of all types. Public Utilities throughout the world, providing electricity, natural gas and water,...
In her General Session at 15th Cloud Expo, Anne Plese, Senior Consultant, Cloud Product Marketing, at Verizon Enterprise, focused on finding the right mix of renting vs. buying Oracle capacity to scale to meet business demands, and offer validated Oracle database TCO models for Oracle development and testing environments. Anne Plese is a marketing and technology enthusiast/realist with over 19+ years in high tech. At Verizon Enterprise, she focuses on driving growth for the Verizon Cloud platfo...
Between the compelling mockups and specs produced by your analysts and designers, and the resulting application built by your developers, there is a gulf where projects fail, costs spiral out of control, and applications fall short of requirements. In his session at DevOps Summit, Charles Kendrick, CTO and Chief Architect at Isomorphic Software, will present a new approach where business and development users collaborate – each using tools appropriate to their goals and expertise – to build mo...
There is no doubt that Big Data is here and getting bigger every day. Building a Big Data infrastructure today is no easy task. There are an enormous number of choices for database engines and technologies. To make things even more challenging, requirements are getting more sophisticated, and the standard paradigm of supporting historical analytics queries is often just one facet of what is needed. As Big Data growth continues, organizations are demanding real-time access to data, allowing immed...
Scott Jenson leads a project called The Physical Web within the Chrome team at Google. Project members are working to take the scalability and openness of the web and use it to talk to the exponentially exploding range of smart devices. Nearly every company today working on the IoT comes up with the same basic solution: use my server and you'll be fine. But if we really believe there will be trillions of these devices, that just can't scale. We need a system that is open a scalable and by using ...
15th Cloud Expo, which took place Nov. 4-6, 2014, at the Santa Clara Convention Center in Santa Clara, CA, expanded the conference content of @ThingsExpo, Big Data Expo, and DevOps Summit to include two developer events. IBM held a Bluemix Developer Playground on November 5 and ElasticBox held a Hackathon on November 6. Both events took place on the expo floor. The Bluemix Developer Playground, for developers of all levels, highlighted the ease of use of Bluemix, its services and functionalit...
"ElasticBox is an enterprise company that makes it very easy for developers and IT ops to collaborate to develop, build and deploy applications on any cloud - private, public or hybrid," stated Monish Sharma, VP of Customer Success at ElasticBox, in this SYS-CON.tv interview at DevOps Summit, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
"For the past 4 years we have been working mainly to export. For the last 3 or 4 years the main market was Russia. In the past year we have been working to expand our footprint in Europe and the United States," explained Andris Gailitis, CEO of DEAC, in this SYS-CON.tv interview at Cloud Expo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
The Internet of Things will greatly expand the opportunities for data collection and new business models driven off of that data. In her session at @ThingsExpo, Esmeralda Swartz, CMO of MetraTech, discussed how for this to be effective you not only need to have infrastructure and operational models capable of utilizing this new phenomenon, but increasingly service providers will need to convince a skeptical public to participate. Get ready to show them the money!