IoT User Interface Authors: Liz McMillan, Elizabeth White, Kevin Benedict, Dana Gardner, Ed Featherston

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Welcome to the New DocuSign Experience!

Over a year ago, my team and I decided to challenge a common trend in business applications—namely how they tend to be slow, complex, ugly and just painful to use. “It doesn’t have to be this way,” we thought. So we got to work designing an experience that is easier, faster, and more intuitive than ever.

The team spent countless late nights refining every detail and incorporating customer feedback.  Now, it is my great pleasure to announce that the New DocuSign Experience, the next generation of the DocuSign user experience, is live and available to all customers!


Here are a few highlights of the New DocuSign Experience:


Re-envisioned, Centralized Dashboard

We’re so proud of the new DocuSign dashboard. The uncluttered layout brings the most important information front and center. Right from the dashboard, you can check document status at a glance, prepare files for sending, manage your documents and templates, and more.


Streamlined Sending Experience

The sending process is more intuitive and effortless to use than ever. Drag and drop files directly from your computer to upload them, drag recipients into place to match your workflow, and send individualized private messages to each participant. Based on user feedback, we also moved advanced options (like reminders and expirations) to the footer—out of the way, but there if you need them. Simplified screens and reduced number of steps means you can send documents with minimal time and effort!


You Control Your Starting Date

All Individual accounts will automatically be in the New DocuSign Experience, but users have the option to switch to the Classic DocuSign Experience if desired. For plans with more than one user, we’re giving DocuSign admins the power to switch to the New DocuSign Experience whenever they want, but opting in is completely optional. Choose to enable the new experience for an entire account or for specific users whenever the company is ready. Watch this video to learn how to switch your account to the new experience.

I’m excited to see how the New DocuSign Experience will empower our users to keep transactions digital and delight customers with a great experience. We’d love to hear your DocuStories about the New DocuSign Experience – please email them to us at [email protected].


The New DocuSign Experience is the culmination of a true cross-team effort concentrating on the end-to-end experience for all users.  I’m so proud of the team!

-Michael Strickland


P.S. I asked some of my teammates to share what they’re most proud of about the New DocuSign Experience:


"Overall I’m most proud of our team for making this a reality. I’m also proud of our progressive visual design language and simplified user experience. “ – Melissa, Art Director


“The New DocuSign Experience is a BIG step towards elegant simplicity. In both form and function, the new experience takes us closer to the gold standard exemplified by Apple and Steve Jobs.” - Amy, Sr. Technical Writer


“Maybe my favorite is the button on each item in the Document List that jumps you right into the primary action, like signing a document that’s waiting for you or reminding a recipient who you’re waiting to hear from.” – Jonathan, User Experience Design Lead


“I really love the color scheme. It's very relaxing and when I use the app I feel like I'm floating in a vast, safe ocean.” – Eric, Software Engineer


“What I'm most proud of: Getting to work with some amazing people – Dev, API, Product, QA, UX. The new experience is a result of some fantastic collaboration.” – Roshan, Sr. Software Engineer


“I am, above all else, most proud of the collaborations across the various teams to build this wonderful thing. Many of my favorite moments have involved a whiteboard and an amalgam of proficiencies, all staring down some hard problem or another.” – Sean, Director of User Experience


“The whole thing: The technology, the design, the team, the business impact. It is possible to make great enterprise software with the best technology and the best processes and the smartest people.” – Ben, Creative Director


“I loved working with our Beta customers. They were deeply engaged and gave us incredibly helpful feedback. It was exciting to see how their input – from workflow to word choice to color (and everything in between) – helped shape the next generation of DocuSign.” – Eve, Sr. Product Marketing Manager

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More Stories By An Bui

Social Media Professional with substantial experience identifying, characterizing and connecting online communities and authors. Strong orientation on actionable recommendations that provide mutually beneficial value for communities and organizations for stakeholders.

Currently, I serve as the social media manager for DocuSign, Inc., the market leader and global standard for electronic signature. DocuSign provides the world’s largest and fastest growing electronic signature platform, empowering businesses to complete transactions online quickly and securely while improving compliance and dramatically reducing costs.

DocuSign is the only cloud computing-based electronic signature platform that entirely replaces slow, expensive paper transactions with a fast, efficient and completely digital solution. Accessible from any Internet-connected device, DocuSign supports virtually any document and form type in simple and complex workflows, and provides broad user authentication options, data collection, secure document/data storage and retrieval, as well as real-time negotiation and collaboration tools.

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