Welcome!

Machine Learning Authors: William Schmarzo, Kevin Jackson, Stackify Blog, Elizabeth White, Pat Romanski

Blog Feed Post

American HealthCare Lending Leading The Way In Keeping Business Digital

Contributed article by:Nick Sorensen, Co-Founder/Chief Operating Officer at American HealthCare Lending

American HealthCare Lending, a leading provider of patient financing services nationwide, talks about the significant benefits that have come from the implementation of DocuSign’s leading eSignature Transaction Management Platform. This Q&A focuses on the benefits of going 100% digital and the drastic increase in efficiency that American HealthCare Lending has seen from using DocuSign’s Digital Transaction Management solution. 
 

Q - What does American HealthCare Lending do and how are you utilizing digital transaction management in your organization?

A - American HealthCare Lending is a leading provider of patient financing services nationwide. Our online platform allows healthcare providers to offer financing to patients to help them pay for the out-of-pocket portion of healthcare services ranging from $2,000 to $100,000.

Our mission of Making Healthcare Affordable™ can only be accomplished when providers contract with us and make our platform available to their patients. To facilitate this, we utilize DocuSign’s digital transaction services to streamline the contracting, training, and onboarding of new healthcare providers as well as to improve efficiency in our internal operations along the way. From the point of the initial sales web-demonstration to the actual loan documentation and funding process, our entire process runs online and is completely digital.

Q - You and your colleague are the top global advocates on DocuSign’s customer advocates portal. What has driven you to be brand ambassadors for DocuSign?

A - At American HealthCare Lending we are passionate about great technology and we appreciate working with partners who have developed exceptional products and services. DocuSign is a clear leader in the e-signature space and doing business digitally with DocuSign’s help makes a lot of sense. We believe that’s a message worth sharing and the customer advocate portal has motivated us to do that.

Q - You operate a SaaS company that delivers Financing as a Service™ (FaaS™) while your competitors use a more traditional approach to patient financing based on transaction fees. Tell us why the Financing as a Service model is allowing you to disrupt your industry.

A - The transaction fee model has been around for decades. I believe this is not only because it is a very profitable arrangement for the lenders, but also because no one else has discovered how to successfully deliver a viable alternative. Healthcare providers have accepted it as a reality, while at the same time bearing with the downsides of an arrangement that favors those who charge the fees. But things are changing.

When presented with American HealthCare Lending, providers are pleasantly surprised to find that they don’t have to live with the downsides of the transaction fee model any more.  By offering financing as a service we are freed to focus on delivering a solution with: no transaction fees and a predictable annual subscription fee; an entirely web-based process with an exceptional user experience; and unmatched customer service and smarter loans for patients. We’re treating financing as a service just like Silicon Valley treats software as a service, and the market is validating what we’re doing.

Q - You’re presenting a session at DocuSign MOMENTUM 2014 on using DocuSign to optimize SaaS sales operations and customer success. Tell us why you selected this topic?

A - We’ve seen significant improvements internally since implementing DocuSign in 2012 and we feel like we have a lot to share with MOMENTUM attendees on this topic. With the rapid growth of the SaaS market well under way, we feel that it’s time for someone at DocuSign MOMENTUM to specifically speak to the ways DocuSign can facilitate operational efficiencies for SaaS businesses. As you can imagine, these efficiencies have paved the way for a significant impact to customer success and we’re excited to talk about the indirect benefits of our DocuSign implementation as well. And of course, there are a lot of nuts-and-bolts DocuSign tips that relate to this topic that we’re looking forward to sharing.

Q - Your business is situated at the intersection of three hot sectors: technology, healthcare, and finance. How do you feel about the opportunity that is ahead of you and how are you leveraging digital transaction management to take advantage of the digital revolution happening in each of these sectors?

A - There are so many different opportunities for growth at this point that it’s difficult to manage. It’s interesting that these three sectors are all highlighted as key customer segments at DocuSign MOMENTUM 2014. This tells you how important these markets are to the future of DocuSign’s digital transaction management strategy but it also presents certain problems, such as: How do you decide which lunch to go to at DocuSign MOMENTUM when your company fits into the finance, tech, and healthcare segments at the same time? On a more serious note, we feel that the digital revolution is picking up serious momentum in the finance industry and we expect to see healthcare follow closely behind. We’re at the forefront, prepared to catch the wave as it picks up speed, and the more these sectors discuss, implement, and share digital transaction management successes the more quickly we will increase our rate of growth within them.

Q - What advice do you have for other SaaS businesses to keep in mind as they consider using DocuSign?

A - I would say that you should challenge your business associates to think outside of the box as it relates to your DocuSign implementation. Think of what your sales, operational, and onboarding goals are and how you can leverage DocuSign to achieve those goals, but then stretch further. We’ve developed some great internal processes and experienced real efficiencies as we have discovered how DocuSign can help in HR, Product Development, and in those other parts of our company that we weren’t thinking of when we initially partnered with DocuSign back in 2012. A SaaS business succeeds when processes are automated and streamlined to a point where you can achieve scale rapidly. I believe that DocuSign is a great fit for a SaaS business but you have to be willing to think outside the box.

Q - You haven’t always been digital. How has DocuSign helped you transition to doing business digitally?

A - DocuSign has been both a catalyst and a solution as we have made the leap. We started by implementing DocuSign in one part of the business for one specific use case. Once we saw the results, this motivated us to expand that use case and as we did that, we started coming up with different ideas for how we could make the digital transition in other unrelated parts of our business. It has taken time to change processes, train employees, and integrate DocuSign into our other business tools, but DocuSign’s ease of use has made the transition smooth for our team. Native integrations with Salesforce and our loan origination software also made the case clear for the return on investment users would gain from taking our business digital. All of this has come together to help shape the way we do business digitally today.

Blog Category:

Blog Image: 
Blog Banner Image: 

Blog Tags:

Read the original blog entry...

More Stories By An Bui

Social Media Professional with substantial experience identifying, characterizing and connecting online communities and authors. Strong orientation on actionable recommendations that provide mutually beneficial value for communities and organizations for stakeholders.

Currently, I serve as the social media manager for DocuSign, Inc., the market leader and global standard for electronic signature. DocuSign provides the world’s largest and fastest growing electronic signature platform, empowering businesses to complete transactions online quickly and securely while improving compliance and dramatically reducing costs.

DocuSign is the only cloud computing-based electronic signature platform that entirely replaces slow, expensive paper transactions with a fast, efficient and completely digital solution. Accessible from any Internet-connected device, DocuSign supports virtually any document and form type in simple and complex workflows, and provides broad user authentication options, data collection, secure document/data storage and retrieval, as well as real-time negotiation and collaboration tools.

@CloudExpo Stories
"ZeroStack is a startup in Silicon Valley. We're solving a very interesting problem around bringing public cloud convenience with private cloud control for enterprises and mid-size companies," explained Kamesh Pemmaraju, VP of Product Management at ZeroStack, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
In his session at 21st Cloud Expo, Carl J. Levine, Senior Technical Evangelist for NS1, will objectively discuss how DNS is used to solve Digital Transformation challenges in large SaaS applications, CDNs, AdTech platforms, and other demanding use cases. Carl J. Levine is the Senior Technical Evangelist for NS1. A veteran of the Internet Infrastructure space, he has over a decade of experience with startups, networking protocols and Internet infrastructure, combined with the unique ability to it...
"Codigm is based on the cloud and we are here to explore marketing opportunities in America. Our mission is to make an ecosystem of the SW environment that anyone can understand, learn, teach, and develop the SW on the cloud," explained Sung Tae Ryu, CEO of Codigm, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
High-velocity engineering teams are applying not only continuous delivery processes, but also lessons in experimentation from established leaders like Amazon, Netflix, and Facebook. These companies have made experimentation a foundation for their release processes, allowing them to try out major feature releases and redesigns within smaller groups before making them broadly available. In his session at 21st Cloud Expo, Brian Lucas, Senior Staff Engineer at Optimizely, discussed how by using ne...
"There's plenty of bandwidth out there but it's never in the right place. So what Cedexis does is uses data to work out the best pathways to get data from the origin to the person who wants to get it," explained Simon Jones, Evangelist and Head of Marketing at Cedexis, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
"Cloud Academy is an enterprise training platform for the cloud, specifically public clouds. We offer guided learning experiences on AWS, Azure, Google Cloud and all the surrounding methodologies and technologies that you need to know and your teams need to know in order to leverage the full benefits of the cloud," explained Alex Brower, VP of Marketing at Cloud Academy, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clar...
Large industrial manufacturing organizations are adopting the agile principles of cloud software companies. The industrial manufacturing development process has not scaled over time. Now that design CAD teams are geographically distributed, centralizing their work is key. With large multi-gigabyte projects, outdated tools have stifled industrial team agility, time-to-market milestones, and impacted P&L stakeholders.
Gemini is Yahoo’s native and search advertising platform. To ensure the quality of a complex distributed system that spans multiple products and components and across various desktop websites and mobile app and web experiences – both Yahoo owned and operated and third-party syndication (supply), with complex interaction with more than a billion users and numerous advertisers globally (demand) – it becomes imperative to automate a set of end-to-end tests 24x7 to detect bugs and regression. In th...
Enterprises are moving to the cloud faster than most of us in security expected. CIOs are going from 0 to 100 in cloud adoption and leaving security teams in the dust. Once cloud is part of an enterprise stack, it’s unclear who has responsibility for the protection of applications, services, and data. When cloud breaches occur, whether active compromise or a publicly accessible database, the blame must fall on both service providers and users. In his session at 21st Cloud Expo, Ben Johnson, C...
"Infoblox does DNS, DHCP and IP address management for not only enterprise networks but cloud networks as well. Customers are looking for a single platform that can extend not only in their private enterprise environment but private cloud, public cloud, tracking all the IP space and everything that is going on in that environment," explained Steve Salo, Principal Systems Engineer at Infoblox, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventio...
Data scientists must access high-performance computing resources across a wide-area network. To achieve cloud-based HPC visualization, researchers must transfer datasets and visualization results efficiently. HPC clusters now compute GPU-accelerated visualization in the cloud cluster. To efficiently display results remotely, a high-performance, low-latency protocol transfers the display from the cluster to a remote desktop. Further, tools to easily mount remote datasets and efficiently transfer...
"MobiDev is a software development company and we do complex, custom software development for everybody from entrepreneurs to large enterprises," explained Alan Winters, U.S. Head of Business Development at MobiDev, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
"We're developing a software that is based on the cloud environment and we are providing those services to corporations and the general public," explained Seungmin Kim, CEO/CTO of SM Systems Inc., in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Agile has finally jumped the technology shark, expanding outside the software world. Enterprises are now increasingly adopting Agile practices across their organizations in order to successfully navigate the disruptive waters that threaten to drown them. In our quest for establishing change as a core competency in our organizations, this business-centric notion of Agile is an essential component of Agile Digital Transformation. In the years since the publication of the Agile Manifesto, the conn...
SYS-CON Events announced today that CrowdReviews.com has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5–7, 2018, at the Javits Center in New York City, NY. CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users that have experienced products and services first-hand and have an interest in letting other potential buye...
The question before companies today is not whether to become intelligent, it’s a question of how and how fast. The key is to adopt and deploy an intelligent application strategy while simultaneously preparing to scale that intelligence. In her session at 21st Cloud Expo, Sangeeta Chakraborty, Chief Customer Officer at Ayasdi, provided a tactical framework to become a truly intelligent enterprise, including how to identify the right applications for AI, how to build a Center of Excellence to oper...
"IBM is really all in on blockchain. We take a look at sort of the history of blockchain ledger technologies. It started out with bitcoin, Ethereum, and IBM evaluated these particular blockchain technologies and found they were anonymous and permissionless and that many companies were looking for permissioned blockchain," stated René Bostic, Technical VP of the IBM Cloud Unit in North America, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventi...
SYS-CON Events announced today that Telecom Reseller has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.
In his session at 21st Cloud Expo, James Henry, Co-CEO/CTO of Calgary Scientific Inc., introduced you to the challenges, solutions and benefits of training AI systems to solve visual problems with an emphasis on improving AIs with continuous training in the field. He explored applications in several industries and discussed technologies that allow the deployment of advanced visualization solutions to the cloud.
While some developers care passionately about how data centers and clouds are architected, for most, it is only the end result that matters. To the majority of companies, technology exists to solve a business problem, and only delivers value when it is solving that problem. 2017 brings the mainstream adoption of containers for production workloads. In his session at 21st Cloud Expo, Ben McCormack, VP of Operations at Evernote, discussed how data centers of the future will be managed, how the p...