|By Unitiv Blog||
|January 3, 2014 01:45 PM EST||
With a growing number of software developers and computer applications, computers systems are revised and renewed every day. Computer systems can become so large that they will need the expertise of a computerized Service Desk, which will help integrate a growing organization to get maximum benefits, which might otherwise get lost in the day-to-day workings. A help desk or a service desk is designed to give “a single point of contact” where you can find answers to all technical questions about computers and other IT related issues.
The help desk pulls in all the data and makes a common shared database, which can be paper-based, or display through a spreadsheet, or a virtual database. The help desk will follow a highly standardized and orderly function to make any request easy and provide the right technical support. Therefore, the service desk team must know all the protocols to interact with customers and employees alike. They must be equipped with all the proper tools to aid in better customer and user interaction.
This will help them to reduce the time that it will normally take to resolve an issue by using the advanced search function. All calls and issues will be systematically logged to ensure that there will be no error in the future and allows the necessary actions to be taken accordingly. It makes it so simple that even a non-technical staff can identify common problems. Company leaders and management staff can monitor the service levels. Assessments and decisions about future improvements can be made using the information from the central log sheet.
The service desk will improve efficiency by tracking requests quickly and will provide a smooth workflow. It will also improve communication between the user and the technical support during reporting and diagnosis. There will be an enhancement in the quality and speed of turnaround of calls and user requests. It will eliminate duplicate, lost and forgotten requests and therefore remove the possibility of errors. It will also make complex tasks and calculations easier.
A computerized help desk can thus help almost anyone. With the improved functions of help desk services, customers are benefitted and satisfied.
SYS-CON Events announced today that Bsquare has been named “Silver Sponsor” of SYS-CON's @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. For more than two decades, Bsquare has helped its customers extract business value from a broad array of physical assets by making them intelligent, connecting them, and using the data they generate to optimize business processes.
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Sep. 25, 2016 01:00 PM EDT Reads: 825
There is little doubt that Big Data solutions will have an increasing role in the Enterprise IT mainstream over time. Big Data at Cloud Expo - to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA - has announced its Call for Papers is open. Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is...
Sep. 25, 2016 12:45 PM EDT Reads: 2,440
DevOps at Cloud Expo, taking place Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long dev...
Sep. 25, 2016 12:15 PM EDT Reads: 3,375
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Sep. 25, 2016 12:15 PM EDT Reads: 1,100
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Sep. 25, 2016 11:45 AM EDT Reads: 1,643
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Sep. 25, 2016 11:30 AM EDT Reads: 1,510
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Sep. 25, 2016 11:00 AM EDT Reads: 1,567
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Sep. 25, 2016 10:30 AM EDT Reads: 1,699
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Sep. 25, 2016 10:15 AM EDT Reads: 871
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Sep. 25, 2016 10:00 AM EDT Reads: 1,348
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Sep. 25, 2016 09:00 AM EDT Reads: 1,564