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Cloud Expo: Article

Compuware APMaaS Simplifies Mobile, Web and Third-Party Problem Resolution

New monitoring dashboards provide automatic analysis for performance, availability and third-party services

Compuware on Wednesday announced the availability of the new Compuware APMaaS Platform. The platform now offers a simplified, zero-configuration user interface for quick time-to-value. Customers are now able to manage mobile, web, and third-party performance, powered by its global third-party service monitoring platform, Outage Analyzer, in a single view.

"Generally, third-party performance is outside the control of IT operations, but they still need visibility into their performance because it impacts the overall user experience, said Steve Tack, Vice President of Product Management for Compuware's APM business unit. "By providing a simple and easy way to automatically identify third-parties and monitor them proactively, companies are able to ensure third-parties are positively supporting the business."

The breadth of its synthetic monitoring platform - which includes the broadest browser, real user and mobile coverage on the market - sets Compuware APMaaS apart from other solutions. Additionally, automatic third-party service monitoring takes it far beyond what other synthetic monitoring services offer.

The new generation APMaaS platform now includes:

  • Zero-Configuration Performance Dashboard: The new performance dashboard delivers instant value to IT operations, application owners, and application support teams from Compuware's APMaaS Synthetic Monitoring platform via a web interface. It provides a real-time global perspective of performance, availability, alerts, errors and more, including third-party application components. It makes data collected by Compuware's APMaaS global synthetic monitoring network easy to understand and navigate.
  • Automatic Third-Party Service Monitoring and Analysis: New third-party service monitoring is powered by the Outage Analyzer technology platform. Utilizing the collective intelligence of the Compuware APMaaS platform, the analytics engine automatically detects third-party services and analyzes them in real-time for global or regional outages and performance degradations. New with this release is the personalization of outage information. Compuware APMaaS now automatically identifies which third-party customers are using, what the real-time performance of third-parties is for them, and proactively notifies customers in real-time if a global or regional outage or performance degradation is detected or is affecting them.

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