SYS-CON Events announced today that Wowrack will exhibit at SYS-CON's 12th International Cloud Expo, which will take place on June 10–13, 2013, at the Javits Center in New York City, New York.
Wowrack’s core expertise lies in high-availability Private and Public Cloud IaaS Hosting Solutions. Wowrack provides a true Hybrid service – where business release all IT management and hardware provisioning – taking the data center and server system administrative headaches off our customer’s shoulders. ...| By Marketwire . | Article Rating: |
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| March 21, 2013 05:00 PM EDT | Reads: |
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SAN FRANCISCO, CA -- (Marketwire) -- 03/21/13 -- UserVoice, the complete customer service solution on the web, today announced the next generation of its product suite. Touchpoint Toolkit, a collection of engagement tools designed for today's app and subscription based businesses, provides companies with the ability to drive revenue by delivering meaningful, large-scale interaction with customers and detailed analytics.
Increased Engagement = Increased Sales
With online business increasingly reliant on subscription-based pricing models, customer service and engagement is essential to drive recurring, sustainable revenue. Touchpoint Toolkit is the next generation in purposeful user engagement -- bundling together customer satisfaction and advanced analytics with reimagined user feedback and support to create engagement rates that eclipse traditional Voice of Customer and Help Desk solutions.
"In 2008, we launched UserVoice and introduced the customer feedback tab. And while today, this may seem commonplace, at the time it was a revolutionary approach to customer engagement," said Richard White, CEO and founder of UserVoice. "Five years later, UserVoice touches over 900 million users per month, and we continue to transform the way businesses communicate with their users to meet the needs of new economies. With UserVoice's Touchpoint Toolkit, businesses now have the tools necessary to extend meaningful interaction to each touchpoint and reinforce return business in the process."
New Engagement Touchpoints
Touchpoint Toolkit provides a suite of engagement levers for businesses to be everywhere and to be trusted by their users. New touchpoints include:
- SmartVote, a pairwise comparison game, that invites users to weigh in on which ideas are hot and which ideas are not:
- Lowers the threshold to user engagement and eliminates selection bias with user feedback and ratings by ensuring equal assessment of all ideas.
- Provides private access to feedback and voting results (i.e., score and ratings), which empowers product and community managers not their competitors.
- Increases the fidelity of user feedback by providing statistically significant outcomes that business owners can count on.
- Satisfaction Scores that are baked into the user experience:
- Provide business owners with quick insight and standard metrics to track and report on customer performance.
- Instant Answers that have been reimagined from the user's perspective to include a single starting point for engagement:
- Offer a simpler more linear process for user feedback or support questions increasing the rate of questions and suggestions addressed by Instant Answers rather than support teams.
- User and Engagement Analytics that cross references basic user attributes with user engagement and satisfaction results:
- Enables ROI analysis by segmenting user engagement according to usage, spend and satisfaction.
- Tells a richer business story by considering engagement results through the lens of user segmentation.
UserVoice Summit & Toolkit Availability
Introduced today at the inaugural UserVoice Summit, an event bringing together over 200 users, integration partners and friends of UserVoice, Touchpoint Toolkit is currently available for early access registrants.
To Tweet about how UserVoice is enabling next generation customer engagement, go to: http://clicktotweet.me/1TSVADw0
About UserVoice
Launched in 2008, UserVoice is the San Francisco-based startup that empowers companies to help and understand their users, keep them happy with great support, and be even smarter about building better products. The company's feedback forums make it easy for users to share, discuss, and vote for ideas, while its support tools enable companies to track and respond to support requests quickly and with less effort. Easy to set up and even easier to use, UserVoice can be embedded directly in websites, iPhone/ iPad apps, and Facebook pages to go wherever users go. Join the more than 100,000 organizations, such as Rackspace, SwiftKey, Microsoft, IGN, Zynga, and HipChat, giving their users a voice with UserVoice. Visit the UserVoice blog, and get started today for free.
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Media Contact:
Kristina Lanpheir
Kulesa Faul
831.251.9120
Email Contact
Anne Lawrenson
UserVoice
760.405.3842
Email Contact
Published March 21, 2013 Reads 413
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As enterprises deploy private IaaS clouds into production they are reevaluating their future application delivery models. SUSE and WSO2 believe that private PaaS will leverage the automation and scalability of Private IaaS solutions, such as OpenStack-based SUSE Cloud, to deliver the secure, standardized development environments that will make migrating to an agile, serviceoriented delivery model possible.
In their session at the 12th International Cloud Expo, Chris Haddad, VP of Technology Ev...
“Open source has always provided a number of benefits, including easing adoption costs, propagating a better understanding of the technology, and allowing for faster evolution and commercialization of products and services based on it,” noted Terry Woloszyn, Founder & CEO, Leeward Security Ltd., in this exclusive Q&A with Cloud Expo Conference Chair Jeremy Geelan. “This is clearly evident with the OpenStack and CloudStack,” Woloszyn continued, “and others that have been quickly commercialized as...
Organizations across the world are increasingly starting to see the benefits of moving more and more services to the cloud. The focus on the cost-saving potential of cloud is rapidly shifting to completely transforming the business with cloud. As organizations are investing enormous sums on technology they are starting to realize that in order to maximize the return on investment and accelerate the business transformation process the first area of focus should be people. By ensuring the organiza...
In his session at the 12th International Cloud Expo, Dave Eichorn, Global Data Center Practice Head at Zensar, will share a case study describing how a utility services company handled the migration of its Microsoft platform to the cloud. Challenged with the time-consuming task of opening operations out of temporary offices, this company struggled with the need to simultaneously access data that was accumulated from a vast amount of data-intensive jobs. Zensar migrated the company’s application ...
You're getting pitched every day from your legacy enterprise software and hardware vendors about "cloud." They're doing an amazing job of convincing your CIO and CTO about what cloud is and how you should use it. The reality is they're defending their shrinking market share and keeping you on the legacy treadmill for as long as they can by selling you solutions that aren't "cloud."
In her session at the 12th International Cloud Expo, Niki Acosta, Cloud Evangelista for Rackspace, will talk thro...
SYS-CON Events announced today that OpenStack will exhibit at SYS-CON's 12th International Cloud Expo, which will take place on June 10–13, 2013, at the Javits Center in New York City, New York. OpenStack software controls large pools of compute, storage, and networking resources throughout a datacenter, all managed by a dashboard that gives administrators control while empowering their users to provision resources through a web interface.
OpenStack powers some of the most widely-used SaaS app...
Many have heard of OAuth but are unsure of how it might apply to their business.
In his session at the 12th International Cloud Expo, Alistair Farquharson, CTO of SOA Software, will describe how OAuth can be used to facilitate certain business models and simplify the sharing of private data.
Alistair Farquharson is a visionary industry veteran focused on using disruptive technologies to drive business growth and improve efficiency and agility within organizations. As the CTO of SOA Software A...
SYS-CON Events announced today that nfina Technologies, a provider of highly reliable cloud server products, will exhibit at SYS-CON's 12th International Cloud Expo, which will take place on June 10–13, 2013, at the Javits Center in New York City, New York.
nfina Technologies develops, manufactures, and markets highly reliable cloud server products, designed to solve the most demanding data center requirements in mission-critical cloud applications. Nfina’s staff has decades of experience in co...
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