Welcome!

Machine Learning Authors: William Schmarzo, Elizabeth White, Liz McMillan, Pat Romanski, James Carlini

Related Topics: Microservices Expo, Java IoT, Industrial IoT, Microsoft Cloud, Machine Learning , Agile Computing

Microservices Expo: Article

Collaboration – At the Heart of VIP and Successful Operational Adoption

Achieving operational adoption

In a recent blog on operational adoption published in SOAWorld, Netuitive Founder Bob Farzami pointed to a white paper examining the challenges standing in the way of proactive management and outlined a methodology for best practices to ensure rapid time-to-value and implementation success. Titled Building the Proactive IT Operations Team   Technology + Process + People = Proactive, the paper outlines key elements for successful operational adoption of predictive analytics and introduced a focused and evolutionary approach to adoption called VIP.

The VIP approach matches and leverages natural relationships between three tiers of SMEs with the three levels of VIP. It starts with providing Visibility for level-3 application support team members into a wide range of performance metrics across traditional monitoring silos. The next stage of adoption involves delivering performance-oriented fault Isolation capabilities to level-2 subject matter experts (SME). The final stage of adoption involves providing Proactive alarm notifications to level-1 operators who assume 24x7 shifts.

Later on the paper outlines the importance of Tiger Teams and role-based training as critical to ensuring broad adoption of solutions. But there is one very important additional element worth noting. The VIP approach hinges on important collaboration between customers and vendors. At each level, the customer is sharing their superior knowledge of their applications and environment with the vendor who shares their expertise in the product and technology.  For level-3s, visibility means collaborating with professional services to create the right service views.  For level-2s, isolation requires collaboration to help them learn how to use the vendor's tools effectively to easily identify fault isolation.  For level-1s, proactive escalation procedures require collaboration to create effective run books. It is this inherently collaborative approach at each level that is at the heart of VIP and allows you to achieve these value milestones.

As the leader of Netuitive's professional services organization, I am tasked daily with executing cut and dry enterprise software licensing agreements and evolving them into collaborative working customer relationships. I get a front row seat when business leaders reach out to meet with IT to better understand the impact of IT and application performance on the business. Typically the answer involves operational adoption of predictive IT analytics capable of correlating IT, applications, and business metric data.

For one large telecommunications company, their goal of understanding the business impact of IT was achieved when the VIP approach led to creation of critical service views in the context of their point of sales (POS) operations. Today, this global wireless provider is in production for the POS system and is now evaluating VIP for additional applications and services.

As you look for solutions that correlate IT and application performance with business impact, know that the best providers will push a collaborative agenda before contracts are signed and will be vocal about offering best practices and data gathering workshops designed to drive productive collaboration.

More Stories By Jason Simpson

Jason Simpson is ultimately responsible for the success of the Netuitive professional services team. He is also a product advocate while being the voice of the customer to help drive product adoption and business success for both parties. With over 17 years of enterprise software experience on both the product and delivery side, Jason is distinctively suited to lead Netuitive’s services team. Prior to joining Netuitive, Jason held leadership roles at top SI providers like Accenture and AMS, where he managed multi-million dollar engagements for both the U.S. Postal Service and the Department of Defense. Jason has also held Director-level positions in Product Management at Software AG (formerly webMethods), where he successfully managed multiple product releases with a specialty on commercialization and product adoption. Jason strives to always strike the right balance between product, process, and resources to achieve customer goals and fiscal objectives. Jason Simpson holds a BS in Biology from George Mason University.

@CloudExpo Stories
"ZeroStack is a startup in Silicon Valley. We're solving a very interesting problem around bringing public cloud convenience with private cloud control for enterprises and mid-size companies," explained Kamesh Pemmaraju, VP of Product Management at ZeroStack, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
In his session at 21st Cloud Expo, Carl J. Levine, Senior Technical Evangelist for NS1, will objectively discuss how DNS is used to solve Digital Transformation challenges in large SaaS applications, CDNs, AdTech platforms, and other demanding use cases. Carl J. Levine is the Senior Technical Evangelist for NS1. A veteran of the Internet Infrastructure space, he has over a decade of experience with startups, networking protocols and Internet infrastructure, combined with the unique ability to it...
"Codigm is based on the cloud and we are here to explore marketing opportunities in America. Our mission is to make an ecosystem of the SW environment that anyone can understand, learn, teach, and develop the SW on the cloud," explained Sung Tae Ryu, CEO of Codigm, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
High-velocity engineering teams are applying not only continuous delivery processes, but also lessons in experimentation from established leaders like Amazon, Netflix, and Facebook. These companies have made experimentation a foundation for their release processes, allowing them to try out major feature releases and redesigns within smaller groups before making them broadly available. In his session at 21st Cloud Expo, Brian Lucas, Senior Staff Engineer at Optimizely, discussed how by using ne...
"There's plenty of bandwidth out there but it's never in the right place. So what Cedexis does is uses data to work out the best pathways to get data from the origin to the person who wants to get it," explained Simon Jones, Evangelist and Head of Marketing at Cedexis, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
"Cloud Academy is an enterprise training platform for the cloud, specifically public clouds. We offer guided learning experiences on AWS, Azure, Google Cloud and all the surrounding methodologies and technologies that you need to know and your teams need to know in order to leverage the full benefits of the cloud," explained Alex Brower, VP of Marketing at Cloud Academy, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clar...
Large industrial manufacturing organizations are adopting the agile principles of cloud software companies. The industrial manufacturing development process has not scaled over time. Now that design CAD teams are geographically distributed, centralizing their work is key. With large multi-gigabyte projects, outdated tools have stifled industrial team agility, time-to-market milestones, and impacted P&L stakeholders.
Gemini is Yahoo’s native and search advertising platform. To ensure the quality of a complex distributed system that spans multiple products and components and across various desktop websites and mobile app and web experiences – both Yahoo owned and operated and third-party syndication (supply), with complex interaction with more than a billion users and numerous advertisers globally (demand) – it becomes imperative to automate a set of end-to-end tests 24x7 to detect bugs and regression. In th...
Enterprises are moving to the cloud faster than most of us in security expected. CIOs are going from 0 to 100 in cloud adoption and leaving security teams in the dust. Once cloud is part of an enterprise stack, it’s unclear who has responsibility for the protection of applications, services, and data. When cloud breaches occur, whether active compromise or a publicly accessible database, the blame must fall on both service providers and users. In his session at 21st Cloud Expo, Ben Johnson, C...
"Infoblox does DNS, DHCP and IP address management for not only enterprise networks but cloud networks as well. Customers are looking for a single platform that can extend not only in their private enterprise environment but private cloud, public cloud, tracking all the IP space and everything that is going on in that environment," explained Steve Salo, Principal Systems Engineer at Infoblox, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventio...
Data scientists must access high-performance computing resources across a wide-area network. To achieve cloud-based HPC visualization, researchers must transfer datasets and visualization results efficiently. HPC clusters now compute GPU-accelerated visualization in the cloud cluster. To efficiently display results remotely, a high-performance, low-latency protocol transfers the display from the cluster to a remote desktop. Further, tools to easily mount remote datasets and efficiently transfer...
"MobiDev is a software development company and we do complex, custom software development for everybody from entrepreneurs to large enterprises," explained Alan Winters, U.S. Head of Business Development at MobiDev, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Agile has finally jumped the technology shark, expanding outside the software world. Enterprises are now increasingly adopting Agile practices across their organizations in order to successfully navigate the disruptive waters that threaten to drown them. In our quest for establishing change as a core competency in our organizations, this business-centric notion of Agile is an essential component of Agile Digital Transformation. In the years since the publication of the Agile Manifesto, the conn...
"We're developing a software that is based on the cloud environment and we are providing those services to corporations and the general public," explained Seungmin Kim, CEO/CTO of SM Systems Inc., in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
SYS-CON Events announced today that CrowdReviews.com has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5–7, 2018, at the Javits Center in New York City, NY. CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users that have experienced products and services first-hand and have an interest in letting other potential buye...
"IBM is really all in on blockchain. We take a look at sort of the history of blockchain ledger technologies. It started out with bitcoin, Ethereum, and IBM evaluated these particular blockchain technologies and found they were anonymous and permissionless and that many companies were looking for permissioned blockchain," stated René Bostic, Technical VP of the IBM Cloud Unit in North America, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventi...
The question before companies today is not whether to become intelligent, it’s a question of how and how fast. The key is to adopt and deploy an intelligent application strategy while simultaneously preparing to scale that intelligence. In her session at 21st Cloud Expo, Sangeeta Chakraborty, Chief Customer Officer at Ayasdi, provided a tactical framework to become a truly intelligent enterprise, including how to identify the right applications for AI, how to build a Center of Excellence to oper...
SYS-CON Events announced today that Telecom Reseller has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.
In his session at 21st Cloud Expo, James Henry, Co-CEO/CTO of Calgary Scientific Inc., introduced you to the challenges, solutions and benefits of training AI systems to solve visual problems with an emphasis on improving AIs with continuous training in the field. He explored applications in several industries and discussed technologies that allow the deployment of advanced visualization solutions to the cloud.
While some developers care passionately about how data centers and clouds are architected, for most, it is only the end result that matters. To the majority of companies, technology exists to solve a business problem, and only delivers value when it is solving that problem. 2017 brings the mainstream adoption of containers for production workloads. In his session at 21st Cloud Expo, Ben McCormack, VP of Operations at Evernote, discussed how data centers of the future will be managed, how the p...