Machine Learning Authors: Yeshim Deniz, Zakia Bouachraoui, Liz McMillan, Pat Romanski, Elizabeth White

Related Topics: Microservices Expo, Java IoT, Industrial IoT, Microsoft Cloud, Machine Learning , Agile Computing

Microservices Expo: Article

Collaboration – At the Heart of VIP and Successful Operational Adoption

Achieving operational adoption

In a recent blog on operational adoption published in SOAWorld, Netuitive Founder Bob Farzami pointed to a white paper examining the challenges standing in the way of proactive management and outlined a methodology for best practices to ensure rapid time-to-value and implementation success. Titled Building the Proactive IT Operations Team   Technology + Process + People = Proactive, the paper outlines key elements for successful operational adoption of predictive analytics and introduced a focused and evolutionary approach to adoption called VIP.

The VIP approach matches and leverages natural relationships between three tiers of SMEs with the three levels of VIP. It starts with providing Visibility for level-3 application support team members into a wide range of performance metrics across traditional monitoring silos. The next stage of adoption involves delivering performance-oriented fault Isolation capabilities to level-2 subject matter experts (SME). The final stage of adoption involves providing Proactive alarm notifications to level-1 operators who assume 24x7 shifts.

Later on the paper outlines the importance of Tiger Teams and role-based training as critical to ensuring broad adoption of solutions. But there is one very important additional element worth noting. The VIP approach hinges on important collaboration between customers and vendors. At each level, the customer is sharing their superior knowledge of their applications and environment with the vendor who shares their expertise in the product and technology.  For level-3s, visibility means collaborating with professional services to create the right service views.  For level-2s, isolation requires collaboration to help them learn how to use the vendor's tools effectively to easily identify fault isolation.  For level-1s, proactive escalation procedures require collaboration to create effective run books. It is this inherently collaborative approach at each level that is at the heart of VIP and allows you to achieve these value milestones.

As the leader of Netuitive's professional services organization, I am tasked daily with executing cut and dry enterprise software licensing agreements and evolving them into collaborative working customer relationships. I get a front row seat when business leaders reach out to meet with IT to better understand the impact of IT and application performance on the business. Typically the answer involves operational adoption of predictive IT analytics capable of correlating IT, applications, and business metric data.

For one large telecommunications company, their goal of understanding the business impact of IT was achieved when the VIP approach led to creation of critical service views in the context of their point of sales (POS) operations. Today, this global wireless provider is in production for the POS system and is now evaluating VIP for additional applications and services.

As you look for solutions that correlate IT and application performance with business impact, know that the best providers will push a collaborative agenda before contracts are signed and will be vocal about offering best practices and data gathering workshops designed to drive productive collaboration.

More Stories By Jason Simpson

Jason Simpson is ultimately responsible for the success of the Netuitive professional services team. He is also a product advocate while being the voice of the customer to help drive product adoption and business success for both parties. With over 17 years of enterprise software experience on both the product and delivery side, Jason is distinctively suited to lead Netuitive’s services team. Prior to joining Netuitive, Jason held leadership roles at top SI providers like Accenture and AMS, where he managed multi-million dollar engagements for both the U.S. Postal Service and the Department of Defense. Jason has also held Director-level positions in Product Management at Software AG (formerly webMethods), where he successfully managed multiple product releases with a specialty on commercialization and product adoption. Jason strives to always strike the right balance between product, process, and resources to achieve customer goals and fiscal objectives. Jason Simpson holds a BS in Biology from George Mason University.

CloudEXPO Stories
Your job is mostly boring. Many of the IT operations tasks you perform on a day-to-day basis are repetitive and dull. Utilizing automation can improve your work life, automating away the drudgery and embracing the passion for technology that got you started in the first place. In this presentation, I'll talk about what automation is, and how to approach implementing it in the context of IT Operations. Ned will discuss keys to success in the long term and include practical real-world examples. Get started on automating your way to a brighter future!
The challenges of aggregating data from consumer-oriented devices, such as wearable technologies and smart thermostats, are fairly well-understood. However, there are a new set of challenges for IoT devices that generate megabytes or gigabytes of data per second. Certainly, the infrastructure will have to change, as those volumes of data will likely overwhelm the available bandwidth for aggregating the data into a central repository. Ochandarena discusses a whole new way to think about your next-gen applications and how to address the challenges of building applications that harness all data types and sources.
DXWorldEXPO LLC announced today that Big Data Federation to Exhibit at the 22nd International CloudEXPO, colocated with DevOpsSUMMIT and DXWorldEXPO, November 12-13, 2018 in New York City. Big Data Federation, Inc. develops and applies artificial intelligence to predict financial and economic events that matter. The company uncovers patterns and precise drivers of performance and outcomes with the aid of machine-learning algorithms, big data, and fundamental analysis. Their products are deployed by some of the world's largest financial institutions. The company develops and applies innovative machine-learning technologies to big data to predict financial, economic, and world events. The team is a group of passionate technologists, mathematicians, data scientists and programmers in Silicon Valley with over 100 patents to their names. Big Data Federation was incorporated in 2015 and is ...
Dynatrace is an application performance management software company with products for the information technology departments and digital business owners of medium and large businesses. Building the Future of Monitoring with Artificial Intelligence. Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more business becomes digital the more stakeholders are interested in this data including how it relates to business. Some of these people have never used a monitoring tool before. They have a question on their mind like "How is my application doing" but no idea how to get a proper answer.
All in Mobile is a place where we continually maximize their impact by fostering understanding, empathy, insights, creativity and joy. They believe that a truly useful and desirable mobile app doesn't need the brightest idea or the most advanced technology. A great product begins with understanding people. It's easy to think that customers will love your app, but can you justify it? They make sure your final app is something that users truly want and need. The only way to do this is by researching target group and involving users in the designing process.