Welcome!

Machine Learning Authors: Dana Gardner, Peter Silva, Jyoti Bansal, Carmen Gonzalez, Jason Bloomberg

News Feed Item

New Acision Research Reveals UK Smartphone Owners Are 'Eclectic Communicators' With 76% Using a Mix of Messaging Services Today

MOBILE WORLD CONGRESS, BARCELONA, February 25, 2013 /PRNewswire/ --

  • IM is the preferred service for many, with SMS the assured service for all, with multiple service usage a common practise
  • SMS is a necessity service, with 76% stating their dependency on it
  • 78% are interested in an operator service such as 'joyn™', which can eliminate messaging fragmentation
  • Acision encourages operators to act fast with unique service offering in the evolving market to ensure relevance    

Over the past few years we have seen consumers behaviours, expectations and overall perceptions of messaging evolve, with mobile users now looking for a richer messaging experience to communicate and connect.  This evolution has been backed up by results of Acision's latest mobile messaging research, which clearly demonstrates that consumers are opting to use an ever-increasing range of services to communicate. Launched today, the global messaging leader reveals that 80% of UK Smartphone owners are now using Over-the-Top (OTT) or Instant Messaging (IM) services, with 76% of these using both SMS and OTT/IM messaging services together.  This indicates a nation of 'eclectic communicators' with 76% of Smartphone owners using multiple messaging services simultaneously each day, and 40% using them all the time.

The second edition of Acision's annual research, which analyses messaging behaviours and requirements of Smartphone users in the UK, also confirmed that text messaging is still the superior messaging service, with 96% using SMS today.  In fact, dependence on SMS is extremely high, with 76% stating they cannot do without SMS, and 41% stating they would be lost without it. However, while SMS is clearly needed for the majority of mobile users, IM/OTT apps are gaining ground, generating 61% of messaging traffic across the numerous apps. With over half of survey respondents stating they don't mind using multiple messaging services as they represent communities they have signed up for, 60% also claimed they cannot do without OTT/IM messaging.

So, why are Smartphone owners using multiple messaging apps and what more can be done to ensure consumers remain loyal to one service? Acision's research shows that consumers set a combination of requirements across cost, rich features and service quality; with the added assurance for all that they can reach anyone at any time.  Today, no single service on the market can provide this, so using SMS with OTT/IM services simultaneously is the best way to cover all bases.

With the proven high dependency on SMS as the only universal service that will work instantly across all phones at any time, the respondents claimed reliability (36%) and reach (34%) as key service qualities which made it their preferred reason to use it. However, reasons to use OTT/IM included speed (53%) and cost 47%. Furthermore, over one third enjoy the rich features associated with IM, including 'sent/received' notifications (39%), seeing a reply being written (34%) and sharing rich content, such as videos and pictures (29%).

JF Sullivan, Chief Marketing Officer at Acision, commented: "We are seeing a trend where today's consumers are messaging more over a number of different platforms and via multiple devices. This proves consumers want something 'extra' - a combination of universal reach, uncompromised reliability and enriched features - which can only be fulfilled today by using multiple services concurrently. This so-called "schizophrenic" messaging, shows consumer's hop from one service to another, depending on shifting trends and usage of contacts, instigating a fragmented market. While text has been king for over 20 years, the difference between service usage is beginning to even out. However, while the market is moving rapidly, there is a huge untapped opportunity for operators to launch one consolidated messaging platform which combines all consumer requirements and can take the messaging land grab."  

Since the launch of the GSMA's consumer brand for its family of Rich Communications Suite standards (RCS-e, RCS5), 'joyn™', significant steps have been made by industry players to formally bring a more robust messaging service to market which addresses all these areas. While this is rapidly gaining the attention and investment of operators worldwide, only 6% of users polled in the UK had ever heard of the 'joyn™' initiative. However, when described the service, 78% said they would try 'joyn™' with the right pricing, with only 5% saying they would not use it at all.

To understand the opportunity for operators to offer richer features as part of their rich messaging or RCS, 'joyn™' service, Acision asked the attractiveness of the following features. When introduced to a service which can reach anyone on any application, 64% stated that they would find it attractive. 62% also stated a service where they received the message on all their smart devices, so followed them as they moved from one device to another, would also be valuable. SMS fall back, which guarantees immediate delivery of a message via SMS when other applications are not available due to the broadband connection was also deemed as very attractive by 59%.  Additionally, consumers stated that a service which reaches everyone from a single application (58%), as well as provided a single conversation trail (52%) from all apps in a single view would be an attractive service if it was available. "The requirement for SMS fall back demonstrates that users want to continue interaction when offline or to reach users that are not part of their communities.  For this, the unique capability is SMS and MMS interworking which can only be offered by mobile operators and can be a silver bullet their service offering," stated Sullivan.

Because the vast majority of UK mobile subscribers are still reliant on SMS, Acision also questioned interest in rich messaging features, which enhance the traditional SMS experience and brings it more in line with the OTT user experience.  Highly appealing features included SMS notifications (59%), the ability to black- or white list contacts (58%), to see a contacts presence (43%), and SMS forwarding (39%). This shows a clear opportunity to improve the SMS user experience and bring rich features to non IM users, especially feature phone owners.

"Operators have the power to enhance and enrich traditional messaging and improve perception of speed by introducing notifications and presence, making content sharing more attractive by interworking with MMS, as well as providing more contact control with black and white listing.  This combined with fast-tracking RCS based services, means operators can create a new ecosystem where all users, whether on feature phone or Smartphone, get a rich, ubiquitous experience breaking the fragmentation barrier and enabling monetisation of services with new commercial models.  The positive response to joyn™ and enriched features, is a good gauge that Smartphone users want a single service at the right cost, which provides reach, reliability, and richness. If operators act now, they can carve out a niche service experience which improves user satisfaction and stickiness while leading the IP messaging revolution," concluded Sullivan.

Notes to editors

Acision Research

Conducted by Vanson Bourne in January 2013, the research is Acision's second comprehensive study on the mobile messaging landscape. It is based on interviews with 1000 Smartphone devices in the UK.

Acision Broadband Messaging Service Centre (BMSC):

Acision's Broadband Messaging Service Centre (BMSC) is a consolidated messaging platform, which combines current messaging capabilities with future technology, to provide a fully transparent communications service through a clever upgrade path.  Working across all networks from 2G to LTE, Acision BMSC provides the full set of messaging services, including SMS, MMS, voicemail and the GSMA's Rich Communication Suite (RCS) of services such as instant messaging, group chat, file transfer and video sharing.  

As a unique value add to operators, Acision BMSC goes beyond RCS standards by enabling a consistent user experience across all messaging services:

  • 3rd parties and enterprises benefit from richer messaging services using RCS capabilities as enhancements to the popular SMS / MMS services we know today.
  • Value added personalized services (auto-reply, copy forward, parental control) applied across SMS, MMS and RCS.
  • Seamless interworking across mobile and internet messaging communities and social networks.

For more information on Acision BMSC click here.

About Vanson Bourne

Vanson Bourne, a specialist research-led consultancy, carries out user research within a technology context. The company interviews senior decision makers from a variety of functions, across a whole range of industries, in organisations from the smallest to the largest, in markets around the globe. Vanson Bourne's clients range from start-ups to well-known companies that need expert guidance, delivering robust and credible research-based analysis.

About Acision

As the global leader in mobile messaging, Acision connects the world by powering relevant, seamless messaging services, which enrich the mobile communications experience and create new opportunities for carriers and enterprises across the world.  For more information, visit Acision at http://www.acision.com

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@CloudExpo Stories
Every successful software product evolves from an idea to an enterprise system. Notably, the same way is passed by the product owner's company. In his session at 20th Cloud Expo, Oleg Lola, CEO of MobiDev, will provide a generalized overview of the evolution of a software product, the product owner, the needs that arise at various stages of this process, and the value brought by a software development partner to the product owner as a response to these needs.
SYS-CON Events announced today that Enzu will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Enzu’s mission is to be the leading provider of enterprise cloud solutions worldwide. Enzu enables online businesses to use its IT infrastructure to their competitive ad...
WebRTC services have already permeated corporate communications in the form of videoconferencing solutions. However, WebRTC has the potential of going beyond and catalyzing a new class of services providing more than calls with capabilities such as mass-scale real-time media broadcasting, enriched and augmented video, person-to-machine and machine-to-machine communications. In his session at @ThingsExpo, Luis Lopez, CEO of Kurento, introduced the technologies required for implementing these idea...
Enterprise networks are complex. Moreover, they were designed and deployed to meet a specific set of business requirements at a specific point in time. But, the adoption of cloud services, new business applications and intensifying security policies, among other factors, require IT organizations to continuously deploy configuration changes. Therefore, enterprises are looking for better ways to automate the management of their networks while still leveraging existing capabilities, optimizing perf...
Using new techniques of information modeling, indexing, and processing, new cloud-based systems can support cloud-based workloads previously not possible for high-throughput insurance, banking, and case-based applications. In his session at 18th Cloud Expo, John Newton, CTO, Founder and Chairman of Alfresco, described how to scale cloud-based content management repositories to store, manage, and retrieve billions of documents and related information with fast and linear scalability. He addres...
The WebRTC Summit New York, to be held June 6-8, 2017, at the Javits Center in New York City, NY, announces that its Call for Papers is now open. Topics include all aspects of improving IT delivery by eliminating waste through automated business models leveraging cloud technologies. WebRTC Summit is co-located with 20th International Cloud Expo and @ThingsExpo. WebRTC is the future of browser-to-browser communications, and continues to make inroads into the traditional, difficult, plug-in web co...
While not quite mainstream yet, WebRTC is starting to gain ground with Carriers, Enterprises and Independent Software Vendors (ISV’s) alike. WebRTC makes it easy for developers to add audio and video communications into their applications by using Web browsers as their platform. But like any market, every customer engagement has unique requirements, as well as constraints. And of course, one size does not fit all. In her session at WebRTC Summit, Dr. Natasha Tamaskar, Vice President, Head of C...
"We are an all-flash array storage provider but our focus has been on VM-aware storage specifically for virtualized applications," stated Dhiraj Sehgal of Tintri in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Who are you? How do you introduce yourself? Do you use a name, or do you greet a friend by the last four digits of his social security number? Assuming you don’t, why are we content to associate our identity with 10 random digits assigned by our phone company? Identity is an issue that affects everyone, but as individuals we don’t spend a lot of time thinking about it. In his session at @ThingsExpo, Ben Klang, Founder & President of Mojo Lingo, discussed the impact of technology on identity. Sho...
SYS-CON Events announced today that Catchpoint Systems, Inc., a provider of innovative web and infrastructure monitoring solutions, has been named “Silver Sponsor” of SYS-CON's DevOps Summit at 18th Cloud Expo New York, which will take place June 7-9, 2016, at the Javits Center in New York City, NY. Catchpoint is a leading Digital Performance Analytics company that provides unparalleled insight into customer-critical services to help consistently deliver an amazing customer experience. Designed ...
DevOps is being widely accepted (if not fully adopted) as essential in enterprise IT. But as Enterprise DevOps gains maturity, expands scope, and increases velocity, the need for data-driven decisions across teams becomes more acute. DevOps teams in any modern business must wrangle the ‘digital exhaust’ from the delivery toolchain, "pervasive" and "cognitive" computing, APIs and services, mobile devices and applications, the Internet of Things, and now even blockchain. In this power panel at @...
With all the incredible momentum behind the Internet of Things (IoT) industry, it is easy to forget that not a single CEO wakes up and wonders if “my IoT is broken.” What they wonder is if they are making the right decisions to do all they can to increase revenue, decrease costs, and improve customer experience – effectively the same challenges they have always had in growing their business. The exciting thing about the IoT industry is now these decisions can be better, faster, and smarter. Now ...
"Splunk basically takes machine data and we make it usable, valuable and accessible for everyone. The way that plays in DevOps is - we need to make data-driven decisions to delivering applications," explained Andi Mann, Chief Technology Advocate at Splunk and @DevOpsSummit Conference Chair, in this SYS-CON.tv interview at @DevOpsSummit at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
WebRTC is about the data channel as much as about video and audio conferencing. However, basically all commercial WebRTC applications have been built with a focus on audio and video. The handling of “data” has been limited to text chat and file download – all other data sharing seems to end with screensharing. What is holding back a more intensive use of peer-to-peer data? In her session at @ThingsExpo, Dr Silvia Pfeiffer, WebRTC Applications Team Lead at National ICT Australia, looked at differ...
Containers have changed the mind of IT in DevOps. They enable developers to work with dev, test, stage and production environments identically. Containers provide the right abstraction for microservices and many cloud platforms have integrated them into deployment pipelines. DevOps and Containers together help companies to achieve their business goals faster and more effectively. In his session at DevOps Summit, Ruslan Synytsky, CEO and Co-founder of Jelastic, reviewed the current landscape of D...
"We got started as search consultants. On the services side of the business we have help organizations save time and save money when they hit issues that everyone more or less hits when their data grows," noted Otis Gospodnetić, Founder of Sematext, in this SYS-CON.tv interview at @DevOpsSummit, held June 9-11, 2015, at the Javits Center in New York City.
Internet of @ThingsExpo, taking place June 6-8, 2017 at the Javits Center in New York City, New York, is co-located with the 20th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. @ThingsExpo New York Call for Papers is now open.
WebRTC has had a real tough three or four years, and so have those working with it. Only a few short years ago, the development world were excited about WebRTC and proclaiming how awesome it was. You might have played with the technology a couple of years ago, only to find the extra infrastructure requirements were painful to implement and poorly documented. This probably left a bitter taste in your mouth, especially when things went wrong.
Creating replica copies to tolerate a certain number of failures is easy, but very expensive at cloud-scale. Conventional RAID has lower overhead, but it is limited in the number of failures it can tolerate. And the management is like herding cats (overseeing capacity, rebuilds, migrations, and degraded performance). In his general session at 18th Cloud Expo, Scott Cleland, Senior Director of Product Marketing for the HGST Cloud Infrastructure Business Unit, discussed how a new approach is neces...
A critical component of any IoT project is what to do with all the data being generated. This data needs to be captured, processed, structured, and stored in a way to facilitate different kinds of queries. Traditional data warehouse and analytical systems are mature technologies that can be used to handle certain kinds of queries, but they are not always well suited to many problems, particularly when there is a need for real-time insights.