|By PR Newswire||
|February 25, 2013 12:01 AM EST||
MOBILE WORLD CONGRESS, BARCELONA, February 25, 2013 /PRNewswire/ --
- IM is the preferred service for many, with SMS the assured service for all, with multiple service usage a common practise
- SMS is a necessity service, with 76% stating their dependency on it
- 78% are interested in an operator service such as 'joyn™', which can eliminate messaging fragmentation
- Acision encourages operators to act fast with unique service offering in the evolving market to ensure relevance
Over the past few years we have seen consumers behaviours, expectations and overall perceptions of messaging evolve, with mobile users now looking for a richer messaging experience to communicate and connect. This evolution has been backed up by results of Acision's latest mobile messaging research, which clearly demonstrates that consumers are opting to use an ever-increasing range of services to communicate. Launched today, the global messaging leader reveals that 80% of UK Smartphone owners are now using Over-the-Top (OTT) or Instant Messaging (IM) services, with 76% of these using both SMS and OTT/IM messaging services together. This indicates a nation of 'eclectic communicators' with 76% of Smartphone owners using multiple messaging services simultaneously each day, and 40% using them all the time.
The second edition of Acision's annual research, which analyses messaging behaviours and requirements of Smartphone users in the UK, also confirmed that text messaging is still the superior messaging service, with 96% using SMS today. In fact, dependence on SMS is extremely high, with 76% stating they cannot do without SMS, and 41% stating they would be lost without it. However, while SMS is clearly needed for the majority of mobile users, IM/OTT apps are gaining ground, generating 61% of messaging traffic across the numerous apps. With over half of survey respondents stating they don't mind using multiple messaging services as they represent communities they have signed up for, 60% also claimed they cannot do without OTT/IM messaging.
So, why are Smartphone owners using multiple messaging apps and what more can be done to ensure consumers remain loyal to one service? Acision's research shows that consumers set a combination of requirements across cost, rich features and service quality; with the added assurance for all that they can reach anyone at any time. Today, no single service on the market can provide this, so using SMS with OTT/IM services simultaneously is the best way to cover all bases.
With the proven high dependency on SMS as the only universal service that will work instantly across all phones at any time, the respondents claimed reliability (36%) and reach (34%) as key service qualities which made it their preferred reason to use it. However, reasons to use OTT/IM included speed (53%) and cost 47%. Furthermore, over one third enjoy the rich features associated with IM, including 'sent/received' notifications (39%), seeing a reply being written (34%) and sharing rich content, such as videos and pictures (29%).
JF Sullivan, Chief Marketing Officer at Acision, commented: "We are seeing a trend where today's consumers are messaging more over a number of different platforms and via multiple devices. This proves consumers want something 'extra' - a combination of universal reach, uncompromised reliability and enriched features - which can only be fulfilled today by using multiple services concurrently. This so-called "schizophrenic" messaging, shows consumer's hop from one service to another, depending on shifting trends and usage of contacts, instigating a fragmented market. While text has been king for over 20 years, the difference between service usage is beginning to even out. However, while the market is moving rapidly, there is a huge untapped opportunity for operators to launch one consolidated messaging platform which combines all consumer requirements and can take the messaging land grab."
Since the launch of the GSMA's consumer brand for its family of Rich Communications Suite standards (RCS-e, RCS5), 'joyn™', significant steps have been made by industry players to formally bring a more robust messaging service to market which addresses all these areas. While this is rapidly gaining the attention and investment of operators worldwide, only 6% of users polled in the UK had ever heard of the 'joyn™' initiative. However, when described the service, 78% said they would try 'joyn™' with the right pricing, with only 5% saying they would not use it at all.
To understand the opportunity for operators to offer richer features as part of their rich messaging or RCS, 'joyn™' service, Acision asked the attractiveness of the following features. When introduced to a service which can reach anyone on any application, 64% stated that they would find it attractive. 62% also stated a service where they received the message on all their smart devices, so followed them as they moved from one device to another, would also be valuable. SMS fall back, which guarantees immediate delivery of a message via SMS when other applications are not available due to the broadband connection was also deemed as very attractive by 59%. Additionally, consumers stated that a service which reaches everyone from a single application (58%), as well as provided a single conversation trail (52%) from all apps in a single view would be an attractive service if it was available. "The requirement for SMS fall back demonstrates that users want to continue interaction when offline or to reach users that are not part of their communities. For this, the unique capability is SMS and MMS interworking which can only be offered by mobile operators and can be a silver bullet their service offering," stated Sullivan.
Because the vast majority of UK mobile subscribers are still reliant on SMS, Acision also questioned interest in rich messaging features, which enhance the traditional SMS experience and brings it more in line with the OTT user experience. Highly appealing features included SMS notifications (59%), the ability to black- or white list contacts (58%), to see a contacts presence (43%), and SMS forwarding (39%). This shows a clear opportunity to improve the SMS user experience and bring rich features to non IM users, especially feature phone owners.
"Operators have the power to enhance and enrich traditional messaging and improve perception of speed by introducing notifications and presence, making content sharing more attractive by interworking with MMS, as well as providing more contact control with black and white listing. This combined with fast-tracking RCS based services, means operators can create a new ecosystem where all users, whether on feature phone or Smartphone, get a rich, ubiquitous experience breaking the fragmentation barrier and enabling monetisation of services with new commercial models. The positive response to joyn™ and enriched features, is a good gauge that Smartphone users want a single service at the right cost, which provides reach, reliability, and richness. If operators act now, they can carve out a niche service experience which improves user satisfaction and stickiness while leading the IP messaging revolution," concluded Sullivan.
Notes to editors
Conducted by Vanson Bourne in January 2013, the research is Acision's second comprehensive study on the mobile messaging landscape. It is based on interviews with 1000 Smartphone devices in the UK.
Acision Broadband Messaging Service Centre (BMSC):
Acision's Broadband Messaging Service Centre (BMSC) is a consolidated messaging platform, which combines current messaging capabilities with future technology, to provide a fully transparent communications service through a clever upgrade path. Working across all networks from 2G to LTE, Acision BMSC provides the full set of messaging services, including SMS, MMS, voicemail and the GSMA's Rich Communication Suite (RCS) of services such as instant messaging, group chat, file transfer and video sharing.
As a unique value add to operators, Acision BMSC goes beyond RCS standards by enabling a consistent user experience across all messaging services:
- 3rd parties and enterprises benefit from richer messaging services using RCS capabilities as enhancements to the popular SMS / MMS services we know today.
- Value added personalized services (auto-reply, copy forward, parental control) applied across SMS, MMS and RCS.
- Seamless interworking across mobile and internet messaging communities and social networks.
For more information on Acision BMSC click here.
About Vanson Bourne
Vanson Bourne, a specialist research-led consultancy, carries out user research within a technology context. The company interviews senior decision makers from a variety of functions, across a whole range of industries, in organisations from the smallest to the largest, in markets around the globe. Vanson Bourne's clients range from start-ups to well-known companies that need expert guidance, delivering robust and credible research-based analysis.
As the global leader in mobile messaging, Acision connects the world by powering relevant, seamless messaging services, which enrich the mobile communications experience and create new opportunities for carriers and enterprises across the world. For more information, visit Acision at http://www.acision.com
Enterprises are fast realizing the importance of integrating SaaS/Cloud applications, API and on-premises data and processes, to unleash hidden value. This webinar explores how managers can use a Microservice-centric approach to aggressively tackle the unexpected new integration challenges posed by proliferation of cloud, mobile, social and big data projects. Industry analyst and SOA expert Jason Bloomberg will strip away the hype from microservices, and clearly identify their advantages and d...
May. 22, 2015 02:30 PM EDT Reads: 1,354
With worldwide spending on cloud services and infrastructure growing by 23% in 2015 to $118B, it is clear that cloud services are here to stay. Yet, the rate of cloud adoption varies by companies and markets around the world. With thousands of outages and hijacks across the Internet every day, one reason for hesitation is the faith in quality Internet performance. In his session at 16th Cloud Expo, Michael Kane, Senior Manager at Dyn, will explore how Internet performance affects your end-user...
May. 22, 2015 02:15 PM EDT Reads: 1,322
With SaaS use rampant across organizations, how can IT departments track company data and maintain security? More and more departments are commissioning their own solutions and bypassing IT. A cloud environment is amorphous and powerful, allowing you to set up solutions for all of your user needs: document sharing and collaboration, mobile access, e-mail, even industry-specific applications. In his session at 16th Cloud Expo, Shawn Mills, President and a founder of Green House Data, will discus...
May. 22, 2015 02:00 PM EDT Reads: 1,418
Cloud Expo, Inc. has announced today that Andi Mann returns to DevOps Summit 2015 as Conference Chair. The 4th International DevOps Summit will take place on June 9-11, 2015, at the Javits Center in New York City. "DevOps is set to be one of the most profound disruptions to hit IT in decades," said Andi Mann. "It is a natural extension of cloud computing, and I have seen both firsthand and in independent research the fantastic results DevOps delivers. So I am excited to help the great team at ...
May. 22, 2015 02:00 PM EDT Reads: 1,540
Organizations today are confounded by an avalanche of data that needs to be processed and managed on a daily basis. Through relevant use cases and a thought-provoking dialogue on an organization’s ‘Data to Decisions’ journey, Andrew Clyne, Chief Data Officer at CenturyLink Cognilytics, will reveal in his session at Big Data Expo how your organization can monetize data as a strategic asset. State-of-the-art Big Data and Advanced Analytics capabilities provided as a managed service can enable da...
May. 22, 2015 02:00 PM EDT Reads: 1,622
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at Internet of @ThingsExpo, James Kirkland, Chief Ar...
May. 22, 2015 02:00 PM EDT Reads: 4,580
For IoT to grow as quickly as analyst firms’ project, a lot is going to fall on developers to quickly bring applications to market. But the lack of a standard development platform threatens to slow growth and make application development more time consuming and costly, much like we’ve seen in the mobile space. In his session at @ThingsExpo, Mike Weiner is Product Manager of the Omega DevCloud with KORE Telematics Inc., will discuss the evolving requirements for developers as IoT matures and co...
May. 22, 2015 01:00 PM EDT Reads: 1,711
Move from reactive to proactive cloud management in a heterogeneous cloud infrastructure. In his session at 16th Cloud Expo, Manoj Khabe, Innovative Solution-Focused Transformation Leader at Vicom Computer Services, Inc., will show how to replace a help desk-centric approach with an ITIL-based service model and service-centric CMDB that’s tightly integrated with an event and incident management platform. Learn how to expand the scope of operations management to service management. He will al...
May. 22, 2015 01:00 PM EDT Reads: 1,303
There is no question that the cloud is where businesses want to host data. Until recently hypervisor virtualization was the most widely used method in cloud computing. Recently virtual containers have been gaining in popularity, and for good reason. In the debate between virtual machines and containers, the latter have been seen as the new kid on the block – and like other emerging technology have had some initial shortcomings. However, the container space has evolved drastically since coming on...
May. 22, 2015 12:30 PM EDT Reads: 1,320
Mobile commerce traffic is surpassing desktop, yet less than 20% of sales in the U.S. are mobile commerce sales. In his session at 15th Cloud Expo, Dan Franklin, Segment Manager, Commerce, at Verizon Digital Media Services, defined mobile devices and discussed how next generation means simplification. It means taking your digital content and turning it into instantly gratifying experiences.
May. 22, 2015 12:30 PM EDT Reads: 3,405
Software Development Solution category in The 2015 American Business Awards, and will ultimately be a Gold, Silver, or Bronze Stevie® Award winner in the program. More than 3,300 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration. "We are honored to be recognized as a leader in the software development industry by the Stevie Awards judges," said Steve Brodie, CEO of Electric Cloud. "We introduced ElectricFlow and our Deploy app...
May. 22, 2015 12:00 PM EDT Reads: 1,618
What do a firewall and a fortress have in common? They are no longer strong enough to protect the valuables housed inside. Like the walls of an old fortress, the cracks in the firewall are allowing the bad guys to slip in - unannounced and unnoticed. By the time these thieves get in, the damage is already done and the network is already compromised. Intellectual property is easily slipped out the back door leaving no trace of forced entry. If we want to reign in on these cybercriminals, it's hig...
May. 22, 2015 12:00 PM EDT Reads: 4,026
SYS-CON Events announced today that DragonGlass, an enterprise search platform, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. After eleven years of designing and building custom applications, OpenCrowd has launched DragonGlass, a cloud-based platform that enables the development of search-based applications. These are a new breed of applications that utilize a search index as their backbone for data...
May. 22, 2015 12:00 PM EDT Reads: 1,740
Converging digital disruptions is creating a major sea change - Cisco calls this the Internet of Everything (IoE). IoE is the network connection of People, Process, Data and Things, fueled by Cloud, Mobile, Social, Analytics and Security, and it represents a $19Trillion value-at-stake over the next 10 years. In her keynote at @ThingsExpo, Manjula Talreja, VP of Cisco Consulting Services, will discuss IoE and the enormous opportunities it provides to public and private firms alike. She will shar...
May. 22, 2015 12:00 PM EDT Reads: 1,982
Container frameworks, such as Docker, provide a variety of benefits, including density of deployment across infrastructure, convenience for application developers to push updates with low operational hand-holding, and a fairly well-defined deployment workflow that can be orchestrated. Container frameworks also enable a DevOps approach to application development by cleanly separating concerns between operations and development teams. But running multi-container, multi-server apps with containers ...
May. 22, 2015 12:00 PM EDT Reads: 1,933
The time is ripe for high speed resilient software defined storage solutions with unlimited scalability. ISS has been working with the leading open source projects and developed a commercial high performance solution that is able to grow forever without performance limitations. In his session at DevOps Summit, Alex Gorbachev, President of Intelligent Systems Services Inc., will share foundation principles of Ceph architecture, as well as the design to deliver this storage to traditional SAN st...
May. 22, 2015 11:45 AM EDT Reads: 1,355
In their general session at 16th Cloud Expo, Michael Piccininni, Global Account Manager – Cloud SP at EMC Corporation, and Mike Dietze, Regional Director at Windstream Hosted Solutions, will review next generation cloud services, including the Windstream-EMC Tier Storage solutions, and discuss how to increase efficiencies, improve service delivery and enhance corporate cloud solution development. Speaker Bios Michael Piccininni is Global Account Manager – Cloud SP at EMC Corporation. He has b...
May. 22, 2015 11:45 AM EDT Reads: 1,123
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo in Silicon Valley. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading in...
May. 22, 2015 11:30 AM EDT Reads: 2,521
Why does developer experience matters, what makes for a great developer experience and what is the relationship between developer experience and the broader field of user experience? Software developers are gaining more influence over the purchase decisions of technologies with which they must build on and with which they must integrate. For example, the success of Amazon Web Services, Heroku and MongoDB has been driven primarily by individual software developers choosing to use these tools, ra...
May. 22, 2015 11:00 AM EDT Reads: 1,809
Software Defined Storage provides many benefits for customers including agility, flexibility, faster adoption of new technology and cost effectiveness. However, for IT organizations it can be challenging and complex to build your Enterprise Grade Storage from software. In his session at Cloud Expo, Paul Turner, CMO at Cloudian, looked at the new Original Design Manufacturer (ODM) market and how it is changing the storage world. Now Software Defined Storage companies can build Enterprise grade ...
May. 22, 2015 11:00 AM EDT Reads: 4,399