Welcome!

AJAX & REA Authors: Liz McMillan, Elizabeth White, David H Deans, Pat Romanski, Scott Hirsch

News Feed Item

Independent Georgia Tech Study Reveals Best Ways to Tell Customers "You're Botted"

SAN FRANCISCO, CA -- (Marketwire) -- 02/20/13 -- A bot believed to have netted $14 million in illicit profits has been turned into a golden learning opportunity, yielding important insights into how the online community can best alert and assist customers with infected systems. Georgia Tech researchers on Tuesday announced the results of a study based on the industry's response to the DNS Changer Trojan and shared recommendations to help curb future malware outbreaks at a presentation during the M3AAWG 27th General Meeting in San Francisco.

The DNS Changer Remediation Study identified phone calls, billing notices and redirecting users to customized Web pages among the most effective methods to notify customers that their systems were infected. Researchers Wei Meng and Ruian Duan, working under the supervision of Georgia Tech School of Computer Science Professor Wenke Lee, also found that "active" social media warnings were useful for enabling remediation. With this approach, sites such as Google directly informed users they were infected through their browser windows, a tactic that proved to be more effective in motivating users to disinfect their systems than passive warnings issued in general posts or news articles on social media platforms.

"Social media can have an important role to play in alerting users to infections in their systems and in stemming malware outbreaks. We believe in the importance of implementing active, direct notifications earlier in the process," Lee said.

The researchers looked at both various types of end-user alerts and network operators' efforts to help customers disinfect their systems, including using walled gardens, DNS redirection, anti-virus software and malware removal tools. Part of the challenge facing the industry from bots is determining how to notify users their systems have been compromised in a timely and credible manner, then assisting non-technical customers in remediating those machines, according to M3AAWG Co-Chairman Michael O'Reirdan.

O'Reirdan said, "The industry's response to the DNS Changer malware clearly showed how well competitors and vendors can work together when users' safety is on the line. It also was an extraordinary opportunity to objectively study the different approaches companies have developed to assist customers and to understand the important role each of us plays in safeguarding the online experience. The active involvement of anti-malware and security tool vendors, social media platforms, law enforcement, operating system vendors and home networking technology vendors has been shown to be crucial. In the end, it takes the entire Internet ecosystem working together to protect end-users."

The data used in the study to determine infection and cleanup rates was provided anonymously from major ISPs around the world through the DNS Changer Working Group (DCWG) to the research team at the Georgia Tech Information Security Center (GTISC). To identify the different types of notification and mediation techniques used, the researchers sent questionnaires asking network operators how they had alerted customers who were infected with the DNS Changer malware and the specifics around the remediation efforts employed by each ISP to assist customers in cleaning their machines. An ISP that did not take any action in response to the malware became the baseline for measuring the effectiveness of the other approaches, according to Lee.

From 2007 to 2011, the DNS Changer Trojan hijacked Internet searches and re-routed the Web browsers of infected computers to fraudulent sites using the rogue DNS servers operated by the Rove Digital advertising network. However, if the rogue DNS servers had been turned off when the allegedly responsible Estonians were arrested, infected end-users would not have been able to reach the Web. The DCWG was a group formed to assist law enforcement in dealing with the potential end-user issues arising from the law enforcement action. The DCWG also helped operate and monitor the "clean" DNS servers that were operated legally by the Internet Systems Consortium (ISC) under a U.S. court order from November 2011 to July 2012. As a result, instead of suddenly losing access to the Internet, millions of users were notified they were infected and needed to clean up their machines.

The complete DNS Changer Remediation Study is available on the M3AAWG website at https://www.maawg.org/sites/maawg/files/news/GeorgiaTech_DNSChanger_Study-2013-02-19.pdf.

About the Messaging, Malware and Mobile Anti-Abuse Working Group (M3AAWG)

The Messaging, Malware and Mobile Anti-Abuse Working Group (M3AAWG) is where the industry comes together to work against bots, malware, spam, viruses, denial-of-service attacks and other online exploitation. M3AAWG (www.M3AAWG.org) represents more than one billion mailboxes from some of the largest network operators worldwide. It leverages the depth and experience of its global membership to tackle abuse on existing networks and new emerging services through technology, collaboration and public policy. It also works to educate global policy makers on the technical and operational issues related to online abuse and messaging. Headquartered in San Francisco, Calif., M3AAWG is driven by market needs and supported by major network operators and messaging providers.

M3AAWG Board of Directors: AT&T (NYSE: T); Cloudmark, Inc.; Comcast (NASDAQ: CMCSA); Constant Contact (NASDAQ: CTCT); Cox Communications; Damballa, Inc.; Eloqua; Facebook; France Telecom (NYSE and Euronext: FTE); Google; PayPal; Return Path; Symantec; Time Warner Cable; Verizon Communications; and Yahoo! Inc.

M3AAWG Full Members: 1&1 Internet AG; Adaptive Mobile Security LTD; Adobe Systems Inc.; AOL; BAE Systems Detica; Cisco Systems, Inc.; Dynamic Network Services Inc.; Email Sender and Provider Coalition; Genius; iContact; Internet Initiative Japan (IIJ NASDAQ: IIJI); Mailchimp; McAfee Inc.; Message Systems; Mimecast; Nominum, Inc.; Proofpoint; Scality; Spamhaus; Sprint; and Twitter.

A complete member list is available at http://www.m3aawg.org/about/roster.

Add to Digg Bookmark with del.icio.us Add to Newsvine

Media Contact:
Linda Marcus, APR
1+949-887-8887 (mobile-U.S. Pacific)
Email Contact
Astra Communications

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

@CloudExpo Stories
The definition of IoT is not new, in fact it’s been around for over a decade. What has changed is the public's awareness that the technology we use on a daily basis has caught up on the vision of an always on, always connected world. If you look into the details of what comprises the IoT, you’ll see that it includes everything from cloud computing, Big Data analytics, “Things,” Web communication, applications, network, storage, etc. It is essentially including everything connected online from ha...
We are all here because we are sold on the transformative promise of The Cloud. But what good is all of this ephemeral, on-demand infrastructure if your usage doesn't actually improve the agility and speed of your business? How must Operations adapt in order to avoid stifling your Cloud initiative? In his session at DevOps Summit, Damon Edwards, co-founder and managing partner of the DTO Solutions, will highlight the successful organizational, process, and tooling patterns of high-performing c...
Software-driven innovation is becoming a primary approach to how businesses create and deliver new value to customers. A survey of 400 business and IT executives by the IBM Institute for Business Value showed businesses that are more effective at software delivery are also more profitable than their peers nearly 70 percent of the time (1). DevOps provides a way for businesses to remain competitive, applying lean and agile principles to software development to speed the delivery of software that ...
Docker offers a new, lightweight approach to application portability. Applications are shipped using a common container format and managed with a high-level API. Their processes run within isolated namespaces that abstract the operating environment independently of the distribution, versions, network setup, and other details of this environment. This "containerization" has often been nicknamed "the new virtualization." But containers are more than lightweight virtual machines. Beyond their small...
The move in recent years to cloud computing services and architectures has added significant pace to the application development and deployment environment. When enterprise IT can spin up large computing instances in just minutes, developers can also design and deploy in small time frames that were unimaginable a few years ago. The consequent move toward lean, agile, and fast development leads to the need for the development and operations sides to work very closely together. Thus, DevOps become...
Cloud Expo 2014 TV commercials will feature @ThingsExpo, which was launched in June, 2014 at New York City's Javits Center as the largest 'Internet of Things' event in the world.

ARMONK, N.Y., Nov. 20, 2014 /PRNewswire/ --  IBM (NYSE: IBM) today announced that it is bringing a greater level of control, security and flexibility to cloud-based application development and delivery with a single-tenant version of Bluemix, IBM's

An entirely new security model is needed for the Internet of Things, or is it? Can we save some old and tested controls for this new and different environment? In his session at @ThingsExpo, New York's at the Javits Center, Davi Ottenheimer, EMC Senior Director of Trust, reviewed hands-on lessons with IoT devices and reveal a new risk balance you might not expect. Davi Ottenheimer, EMC Senior Director of Trust, has more than nineteen years' experience managing global security operations and asse...
The major cloud platforms defy a simple, side-by-side analysis. Each of the major IaaS public-cloud platforms offers their own unique strengths and functionality. Options for on-site private cloud are diverse as well, and must be designed and deployed while taking existing legacy architecture and infrastructure into account. Then the reality is that most enterprises are embarking on a hybrid cloud strategy and programs. In this Power Panel at 15th Cloud Expo (http://www.CloudComputingExpo.com...
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at Internet of @ThingsExpo, James Kirkland, Chief Ar...
Leysin American School is an exclusive, private boarding school located in Leysin, Switzerland. Leysin selected an OpenStack-powered, private cloud as a service to manage multiple applications and provide development environments for students across the institution. Seeking to meet rigid data sovereignty and data integrity requirements while offering flexible, on-demand cloud resources to users, Leysin identified OpenStack as the clear choice to round out the school's cloud strategy. Additional...
Technology is enabling a new approach to collecting and using data. This approach, commonly referred to as the "Internet of Things" (IoT), enables businesses to use real-time data from all sorts of things including machines, devices and sensors to make better decisions, improve customer service, and lower the risk in the creation of new revenue opportunities. In his General Session at Internet of @ThingsExpo, Dave Wagstaff, Vice President and Chief Architect at BSQUARE Corporation, discuss the ...
The security devil is always in the details of the attack: the ones you've endured, the ones you prepare yourself to fend off, and the ones that, you fear, will catch you completely unaware and defenseless. The Internet of Things (IoT) is nothing if not an endless proliferation of details. It's the vision of a world in which continuous Internet connectivity and addressability is embedded into a growing range of human artifacts, into the natural world, and even into our smartphones, appliances, a...
"BSQUARE is in the business of selling software solutions for smart connected devices. It's obvious that IoT has moved from being a technology to being a fundamental part of business, and in the last 18 months people have said let's figure out how to do it and let's put some focus on it, " explained Dave Wagstaff, VP & Chief Architect, at BSQUARE Corporation, in this SYS-CON.tv interview at @ThingsExpo, held Nov 4-6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
The 4th International DevOps Summit, co-located with16th International Cloud Expo – being held June 9-11, 2015, at the Javits Center in New York City, NY – announces that its Call for Papers is now open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's large...
Verizon Enterprise Solutions is simplifying the cloud-purchasing experience for its clients, with the launch of Verizon Cloud Marketplace, a key foundational component of the company's robust ecosystem of enterprise-class technologies. The online storefront will initially feature pre-built cloud-based services from AppDynamics, Hitachi Data Systems, Juniper Networks, PfSense and Tervela. Available globally to enterprises using Verizon Cloud, Verizon Cloud Marketplace provides a one-stop shop fo...
"Our premise is Docker is not enough. That's not a bad thing - we actually love Docker. At ActiveState all our products are based on open source technology and Docker is an up-and-coming piece of open source technology," explained Bart Copeland, President & CEO of ActiveState Software, in this SYS-CON.tv interview at DevOps Summit at Cloud Expo®, held Nov 4-6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
DevOps Summit 2015 New York, co-located with the 16th International Cloud Expo - to be held June 9-11, 2015, at the Javits Center in New York City, NY - announces that it is now accepting Keynote Proposals. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long development cycles that produce software that is obsolete...
What do a firewall and a fortress have in common? They are no longer strong enough to protect the valuables housed inside. Like the walls of an old fortress, the cracks in the firewall are allowing the bad guys to slip in - unannounced and unnoticed. By the time these thieves get in, the damage is already done and the network is already compromised. Intellectual property is easily slipped out the back door leaving no trace of forced entry. If we want to reign in on these cybercriminals, it's hig...
Infor has announced a new feature Infor CloudSuite™ Aerospace & Defense (A&D) to aid compliance with International Traffic in Arms Regulations (ITAR). The ITAR function will serve as a complementary function for new or existing Infor CloudSuite A&D customers, to facilitate compliance for Infor customers that are creating a US defense article or performing a US defense service and wish to benefit from cloud-services. The ITAR regulation serves to manage handling and access requirements for dat...