Welcome!

Machine Learning Authors: Pat Romanski, Liz McMillan, Yeshim Deniz, Elizabeth White, Maria C. Horton

News Feed Item

Best Practices in the Financial Services Industry Announced for 2012

Corporate Insight, the leading provider of competitive intelligence and user experience research to the financial services industry, announced today the release of its 2012 Monitor Awards. The Gold, Silver and Bronze Monitor Awards recognize the best and most innovative financial services firms for their success in specific categories of the online user experience (e.g., account information, educational resources, transactional capabilities, advisor resources, etc.). For more than 10 years, Corporate Insight has presented these annual awards to firms in the annuity, banking, brokerage, credit card, mutual fund, and insurance industries. Using pre-defined, objective grading criteria, each industry-specific Monitor team grades every firm’s key online features, identifying those that provide the best features to their clients.

“Consumers continue to demand more from their financial institutions, particularly in terms of the online experience,” says Tim Ullrich, vice president of Monitor Services. “As the global economic landscape evolves and offerings like social media and mobile reshape customer expectations, it is vital for firms to ensure they don’t fall behind the pack. Corporate Insight’s Monitor Awards help financial institutions understand industry best practices and learn from them, improving the experience for their customers.”

Gold Monitor Awards are presented for site features that offer users a valuable service and strong usability. We would like to recognize the following 11 companies who received the highest number of Gold Monitor Awards in their respective industries in 2012:

  • Advisor Monitor Awards
    BlackRock
  • Annuity Monitor Awards
    Jackson National
    Transamerica
  • Bank Monitor Awards
    Bank of America
  • Credit Card Monitor Awards
    Chase
    CitiCards
    Discover

 

         

 

  • e-Monitor Awards (Online Brokerage)
    Fidelity
  • Life Insurance Monitor Awards
    AXA Equitable
  • Mutual Fund Monitor Awards
    Fidelity
  • Property & Casualty Monitor Awards
    Liberty Mutual

 

As part of its Monitor research services, Corporate Insight analysts use actual accounts at each financial institution covered, identifying improvements and trends as they occur in real time. The Monitor Awards are a culmination of a year’s worth of website tracking and user experience assessment. This ongoing research allows Corporate Insight to identify major industry trends and changes in the competitive landscape among more than 100 financial institutions.

2012 was a rebuilding year for many financial services firms. Several industry leaders completely revamped or overhauled the design of their websites while others implemented partial changes, focusing on specific tools or sections. American Century and AllianceBernstein revamped their public homepages to include improved information and navigation. The redesigned homepage at American Century reflects the growing awareness among firms that many investors are visiting sites on tablet devices like the iPad. The spacing on the new site allows for better readability on a smaller screen. Firms such as American Funds and Franklin Templeton focused on advisors, releasing new resources and streamlined navigation on their advisor websites.

Many financial institutions also introduced new website functionalities, tools, educational resources and marketing strategies throughout their sites. Fidelity, AXA Equitable and New York Life provide extensive educational resources and interactive, annuity-specific tools. Fidelity, in particular, offers several annuity videos and interactive tools, such as the new Income Strategy tool, Roth Conversion Planner, MGGI calculator and Savings Planner.

Another noticeable trend is the number of firms that increased their international-related offerings. Charles Schwab and Fidelity introduced and expanded, respectively, their global stock trading and research capabilities, while E*TRADE launched a separate foreign exchange trading platform. Card issuers like Citi, Chase and Bank of America began incorporating EMV chips into several of their credit card products, allowing for greater security and wider acceptance at international merchants.

“Because our research is compiled through personal interaction with each firm we track, we have the unique ability to analyze a financial services firm’s capabilities from the user’s perspective,” says Michael Ellison, president of Corporate Insight. “Corporate Insight provides its clients with analysis and insights into the user experience that allows them to better serve their clients and improve their competitive position in the marketplace.”

Additional information on Corporate Insight’s Monitor Awards is available at:

www.corporateinsight.com/monitorservices/monitor-awards.html

About Corporate Insight

Corporate Insight provides competitive intelligence and user experience research to the nation’s leading financial institutions. For more than two decades, the firm has tracked technological developments in the financial services industry, identifying best practices in online banking and investing, online insurance, mobile finance, active trading platforms, social media and other emerging areas. The firm helps its clients – including 70% of the financial services firms in the Fortune 500 – to remain at the forefront of industry trends and improve their competitive position.

Further information on Corporate Insight is available at www.corporateinsight.com/about-us.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@CloudExpo Stories
No hype cycles or predictions of zillions of things here. IoT is big. You get it. You know your business and have great ideas for a business transformation strategy. What comes next? Time to make it happen. In his session at @ThingsExpo, Jay Mason, Associate Partner at M&S Consulting, presented a step-by-step plan to develop your technology implementation strategy. He discussed the evaluation of communication standards and IoT messaging protocols, data analytics considerations, edge-to-cloud tec...
Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more business becomes digital the more stakeholders are interested in this data including how it relates to business. Some of these people have never used a monitoring tool before. They have a question on their mind like “How is my application doing” but no id...
Announcing Poland #DigitalTransformation Pavilion
Digital Transformation is much more than a buzzword. The radical shift to digital mechanisms for almost every process is evident across all industries and verticals. This is often especially true in financial services, where the legacy environment is many times unable to keep up with the rapidly shifting demands of the consumer. The constant pressure to provide complete, omnichannel delivery of customer-facing solutions to meet both regulatory and customer demands is putting enormous pressure on...
In his Opening Keynote at 21st Cloud Expo, John Considine, General Manager of IBM Cloud Infrastructure, led attendees through the exciting evolution of the cloud. He looked at this major disruption from the perspective of technology, business models, and what this means for enterprises of all sizes. John Considine is General Manager of Cloud Infrastructure Services at IBM. In that role he is responsible for leading IBM’s public cloud infrastructure including strategy, development, and offering m...
CloudEXPO | DXWorldEXPO are the world's most influential, independent events where Cloud Computing was coined and where technology buyers and vendors meet to experience and discuss the big picture of Digital Transformation and all of the strategies, tactics, and tools they need to realize their goals. Sponsors of DXWorldEXPO | CloudEXPO benefit from unmatched branding, profile building and lead generation opportunities.
DXWorldEXPO LLC announced today that All in Mobile, a mobile app development company from Poland, will exhibit at the 22nd International CloudEXPO | DXWorldEXPO. All In Mobile is a mobile app development company from Poland. Since 2014, they maintain passion for developing mobile applications for enterprises and startups worldwide.
The best way to leverage your CloudEXPO | DXWorldEXPO presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering CloudEXPO | DXWorldEXPO will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at CloudEXPO. Product announcements during our show provide your company with the most reach through our targeted audienc...
@DevOpsSummit at Cloud Expo, taking place November 12-13 in New York City, NY, is co-located with 22nd international CloudEXPO | first international DXWorldEXPO and will feature technical sessions from a rock star conference faculty and the leading industry players in the world.
DXWorldEXPO | CloudEXPO are the world's most influential, independent events where Cloud Computing was coined and where technology buyers and vendors meet to experience and discuss the big picture of Digital Transformation and all of the strategies, tactics, and tools they need to realize their goals. Sponsors of DXWorldEXPO | CloudEXPO benefit from unmatched branding, profile building and lead generation opportunities.
With 10 simultaneous tracks, keynotes, general sessions and targeted breakout classes, @CloudEXPO and DXWorldEXPO are two of the most important technology events of the year. Since its launch over eight years ago, @CloudEXPO and DXWorldEXPO have presented a rock star faculty as well as showcased hundreds of sponsors and exhibitors!
22nd International Cloud Expo, taking place June 5-7, 2018, at the Javits Center in New York City, NY, and co-located with the 1st DXWorld Expo will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud ...
HyperConvergence came to market with the objective of being simple, flexible and to help drive down operating expenses. It reduced the footprint by bundling the compute/storage/network into one box. This brought a new set of challenges as the HyperConverged vendors are very focused on their own proprietary building blocks. If you want to scale in a certain way, let's say you identified a need for more storage and want to add a device that is not sold by the HyperConverged vendor, forget about it...
In his keynote at 19th Cloud Expo, Sheng Liang, co-founder and CEO of Rancher Labs, discussed the technological advances and new business opportunities created by the rapid adoption of containers. With the success of Amazon Web Services (AWS) and various open source technologies used to build private clouds, cloud computing has become an essential component of IT strategy. However, users continue to face challenges in implementing clouds, as older technologies evolve and newer ones like Docker c...
"MobiDev is a software development company and we do complex, custom software development for everybody from entrepreneurs to large enterprises," explained Alan Winters, U.S. Head of Business Development at MobiDev, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
The next XaaS is CICDaaS. Why? Because CICD saves developers a huge amount of time. CD is an especially great option for projects that require multiple and frequent contributions to be integrated. But… securing CICD best practices is an emerging, essential, yet little understood practice for DevOps teams and their Cloud Service Providers. The only way to get CICD to work in a highly secure environment takes collaboration, patience and persistence. Building CICD in the cloud requires rigorous ar...
"We're focused on how to get some of the attributes that you would expect from an Amazon, Azure, Google, and doing that on-prem. We believe today that you can actually get those types of things done with certain architectures available in the market today," explained Steve Conner, VP of Sales at Cloudistics, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Sanjeev Sharma Joins November 11-13, 2018 @DevOpsSummit at @CloudEXPO New York Faculty. Sanjeev Sharma is an internationally known DevOps and Cloud Transformation thought leader, technology executive, and author. Sanjeev's industry experience includes tenures as CTO, Technical Sales leader, and Cloud Architect leader. As an IBM Distinguished Engineer, Sanjeev is recognized at the highest levels of IBM's core of technical leaders.
As Cybric's Chief Technology Officer, Mike D. Kail is responsible for the strategic vision and technical direction of the platform. Prior to founding Cybric, Mike was Yahoo's CIO and SVP of Infrastructure, where he led the IT and Data Center functions for the company. He has more than 24 years of IT Operations experience with a focus on highly-scalable architectures.
JETRO showcased Japan Digital Transformation Pavilion at SYS-CON's 21st International Cloud Expo® at the Santa Clara Convention Center in Santa Clara, CA. The Japan External Trade Organization (JETRO) is a non-profit organization that provides business support services to companies expanding to Japan. With the support of JETRO's dedicated staff, clients can incorporate their business; receive visa, immigration, and HR support; find dedicated office space; identify local government subsidies; get...
Dion Hinchcliffe is an internationally recognized digital expert, bestselling book author, frequent keynote speaker, analyst, futurist, and transformation expert based in Washington, DC. He is currently Chief Strategy Officer at the industry-leading digital strategy and online community solutions firm, 7Summits.