Welcome!

IoT User Interface Authors: JP Morgenthal, Liz McMillan, Elizabeth White, AppDynamics Blog, Yakov Fain

News Feed Item

Knoa Software Confirms User Experience Management Leadership in 2012

Knoa® Software, the leading provider of user experience and performance management software, today announced significant corporate performance milestones in 2012, fueled by increased industry demand for user experience management solutions, and marked by accelerated growth of its customer base and continued rapid expansion into global markets.

“To say that 2012 was an exciting year for Knoa would be an understatement,” said Thad Eidman, Chief Executive Officer, Knoa Software. “Knoa has become the de facto standard for end-user experience and performance management in the United States, and our success with the Fortune 100 has fueled global expansion with many new licensees in Latin America, Europe, Asia Pacific and North America. We are truly breaking new ground in terms of the rapid recognition of value to both IT and business decision-makers who are trying to maximize the value of their infrastructure investments.”

2012 Adoption and Growth
Knoa leadership in user experience management continues to grow on a global basis. In the last 12 months, Knoa doubled revenue in important global markets such as EMEA and Russia. In addition, the company announced a series of successes in key markets including pharmaceutical, wholesale, telecommunications, commercial banking and additional markets. Knoa’s market leadership remains unchallenged - another major Fortune 50 company became a licensee of Knoa Software in Q4 of 2012. Over 20 percent of the Fortune 50 and hundreds of global companies license Knoa EPM software and solutions to optimize business performance and deliver strong return on investment.

Additional Funding
In December 2012, Knoa announced it has raised a $7.5 million growth round from existing investors Ascent Ventures and FA Tech, and new investors Gefinor Ventures, Advantage Capital Partners and Rand Capital. This latest round of investment will help broaden the global reach of Knoa's solutions.

Expanded Executive Team
In order to accelerate and support Knoa’s growing market momentum, the company announced the addition of four executives to its management team: Kent Jarvi, Chief Financial Officer; Michael Zuckerman, Chief Marketing Officer and Vice President; Tim Murphy, Vice President of Software Development; and Minnie Punj-Introne, Vice President, Services.

Groundbreaking Innovation
Knoa maintained a rapid pace of innovation and vision in 2012. In a market increasingly driven toward reducing the overall cost of IT service desk operations and training while providing executive-level insight into application usage, Knoa embarked on a journey to provide the extensive capabilities that enterprises require today. The result has been a significant broadening and improvement of Knoa’s product and technology portfolio, including:

  • Knoa Experience and Performance Manager (EPM) version 7.0 – This new version of Knoa EPM supports SAP® enterprise software, including the SAP NetWeaver® Portal, the SAP Customer Relationship Management (SAP CRM) application and SAP BusinessObjects™ solutions, and enables customers to drive adoption and effective use while lowering the cost of IT services. The solution is resold by SAP as the SAP User Experience Management (SAP UEM) application by Knoa.
  • Knoa Experience and Performance Manager (EPM) 7.0 for Oracle® Siebel® CRM – This latest platform offers Oracle Siebel CRM users detailed reports and metrics that help identify, prioritize and take action on end-user experience and performance issues impacting adoption and effectiveness. With Knoa EPM 7.0 for Oracle Siebel CRM, there is immediate data available to the support teams on potential errors, both system and user, that can be leveraged to assist in resolving issues.

Industry Recognition
Industry analysts credited Knoa in 2012 as a technology visionary with great promise for continued success and innovation, underscoring Knoa’s leadership position in the end-user experience and performance management market:

  • Labeled by Enterprise Management Associates (EMA) as "one of the true innovators" in User Experience Management (UEM) with a core focus on end-user productivity as it relates to business goals in the report "User Experience Management and Business Impact – A Cornerstone for IT Transformation.”
  • Recognized by independent research firm Ovum in the "Contact Center Analytics Vendors in North America: Three to Watch” report. The research highlighted Knoa as a vendor with an innovative approach to uncovering flaws in business processes that underlie enterprise contact center applications, in order to isolate and better solve problems.
  • Recognized by IdealNet, Inc. as a visionary and “Best in Class Product” for enterprise-class user experience management in the “Enterprise User Experience Management for Life Sciences” report.

About Knoa Software
Knoa® Software delivers on-premise and cloud-based solutions that monitor, measure and manage how end-users are utilizing enterprise applications to optimize end-user experience, enhance user performance, and deliver return on investment. Uniquely, Knoa Automation provides complete and deep insight into all activities, by user, for each application monitored. Twenty percent of the Fortune 50 and hundreds of Global 5000 companies have already licensed Knoa software to power their user experience and optimize their performance. For more information, visit www.knoa.com. You can also follow us on Twitter: @knoasoftware.

Visit our Video page for instant access to our content on YouTube: http://www.knoa.com/main/dc_video_library.jsp

SAP, SAP NetWeaver and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries.

Business Objects, BusinessObjects and the Business Objects logo are trademarks or registered trademarks of Business Objects in the United States and/or other countries. Business Objects is an SAP company.

All other product and service names mentioned are the trademarks of their respective companies.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@CloudExpo Stories
There is an ever-growing explosion of new devices that are connected to the Internet using “cloud” solutions. This rapid growth is creating a massive new demand for efficient access to data. And it’s not just about connecting to that data anymore. This new demand is bringing new issues and challenges and it is important for companies to scale for the coming growth. And with that scaling comes the need for greater security, gathering and data analysis, storage, connectivity and, of course, the...
SYS-CON Events announced today that Ericsson has been named “Gold Sponsor” of SYS-CON's @ThingsExpo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. Ericsson is a world leader in the rapidly changing environment of communications technology – providing equipment, software and services to enable transformation through mobility. Some 40 percent of global mobile traffic runs through networks we have supplied. More than 1 billion subscribers around the world re...
SYS-CON Events announced today that Peak 10, Inc., a national IT infrastructure and cloud services provider, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Peak 10 provides reliable, tailored data center and network services, cloud and managed services. Its solutions are designed to scale and adapt to customers’ changing business needs, enabling them to lower costs, improve performance and focus inter...
Increasing IoT connectivity is forcing enterprises to find elegant solutions to organize and visualize all incoming data from these connected devices with re-configurable dashboard widgets to effectively allow rapid decision-making for everything from immediate actions in tactical situations to strategic analysis and reporting. In his session at 18th Cloud Expo, Shikhir Singh, Senior Developer Relations Manager at Sencha, will discuss how to create HTML5 dashboards that interact with IoT devic...
See storage differently! Storage performance problems have only gotten worse and harder to solve as applications have become largely virtualized and moved to a cloud-based infrastructure. Storage performance in a virtualized environment is not just about IOPS, it is about how well that potential performance is guaranteed to individual VMs for these apps as the number of VMs keep going up real time. In his session at 18th Cloud Expo, Dhiraj Sehgal, in product and marketing at Tintri, will discu...
So, you bought into the current machine learning craze and went on to collect millions/billions of records from this promising new data source. Now, what do you do with them? Too often, the abundance of data quickly turns into an abundance of problems. How do you extract that "magic essence" from your data without falling into the common pitfalls? In her session at @ThingsExpo, Natalia Ponomareva, Software Engineer at Google, will provide tips on how to be successful in large scale machine lear...
Peak 10, Inc., has announced the implementation of IT service management, a business process alignment initiative based on the widely adopted Information Technology Infrastructure Library (ITIL) framework. The implementation of IT service management enhances Peak 10’s current service-minded approach to IT delivery by propelling the company to deliver higher levels of personalized and prompt service. The majority of Peak 10’s operations employees have been trained and certified in the ITIL frame...
The increasing popularity of the Internet of Things necessitates that our physical and cognitive relationship with wearable technology will change rapidly in the near future. This advent means logging has become a thing of the past. Before, it was on us to track our own data, but now that data is automatically available. What does this mean for mHealth and the "connected" body? In her session at @ThingsExpo, Lisa Calkins, CEO and co-founder of Amadeus Consulting, will discuss the impact of wea...
In the world of DevOps there are ‘known good practices’ – aka ‘patterns’ – and ‘known bad practices’ – aka ‘anti-patterns.' Many of these patterns and anti-patterns have been developed from real world experience, especially by the early adopters of DevOps theory; but many are more feasible in theory than in practice, especially for more recent entrants to the DevOps scene. In this power panel at @DevOpsSummit at 18th Cloud Expo, moderated by DevOps Conference Chair Andi Mann, panelists will dis...
trust and privacy in their ecosystem. Assurance and protection of device identity, secure data encryption and authentication are the key security challenges organizations are trying to address when integrating IoT devices. This holds true for IoT applications in a wide range of industries, for example, healthcare, consumer devices, and manufacturing. In his session at @ThingsExpo, Lancen LaChance, vice president of product management, IoT solutions at GlobalSign, will teach IoT developers how t...
In his session at 18th Cloud Expo, Sagi Brody, Chief Technology Officer at Webair Internet Development Inc., will focus on real world deployments of DDoS mitigation strategies in every layer of the network. He will give an overview of methods to prevent these attacks and best practices on how to provide protection in complex cloud platforms. He will also outline what we have found in our experience managing and running thousands of Linux and Unix managed service platforms and what specifically c...
You think you know what’s in your data. But do you? Most organizations are now aware of the business intelligence represented by their data. Data science stands to take this to a level you never thought of – literally. The techniques of data science, when used with the capabilities of Big Data technologies, can make connections you had not yet imagined, helping you discover new insights and ask new questions of your data. In his session at @ThingsExpo, Sarbjit Sarkaria, data science team lead ...
Artificial Intelligence has the potential to massively disrupt IoT. In his session at 18th Cloud Expo, AJ Abdallat, CEO of Beyond AI, will discuss what the five main drivers are in Artificial Intelligence that could shape the future of the Internet of Things. AJ Abdallat is CEO of Beyond AI. He has over 20 years of management experience in the fields of artificial intelligence, sensors, instruments, devices and software for telecommunications, life sciences, environmental monitoring, process...
The IoTs will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, will demonstrate how to move beyond today's coding paradigm and share the must-have mindsets for removing complexity from the development proc...
Much of the value of DevOps comes from a (renewed) focus on measurement, sharing, and continuous feedback loops. In increasingly complex DevOps workflows and environments, and especially in larger, regulated, or more crystallized organizations, these core concepts become even more critical. In his session at @DevOpsSummit at 18th Cloud Expo, Andi Mann, Chief Technology Advocate at Splunk, will show how, by focusing on 'metrics that matter,' you can provide objective, transparent, and meaningfu...
Many private cloud projects were built to deliver self-service access to development and test resources. While those clouds delivered faster access to resources, they lacked visibility, control and security needed for production deployments. In their session at 18th Cloud Expo, Steve Anderson, Product Manager at BMC Software, and Rick Lefort, Principal Technical Marketing Consultant at BMC Software, will discuss how a cloud designed for production operations not only helps accelerate developer...
Redis is not only the fastest database, but it has become the most popular among the new wave of applications running in containers. Redis speeds up just about every data interaction between your users or operational systems. In his session at 18th Cloud Expo, Dave Nielsen, Developer Relations at Redis Labs, will shares the functions and data structures used to solve everyday use cases that are driving Redis' popularity.
Struggling to keep up with increasing application demand? Learn how Platform as a Service (PaaS) can streamline application development processes and make resource management easy.
If there is anything we have learned by now, is that every business paves their own unique path for releasing software- every pipeline, implementation and practices are a bit different, and DevOps comes in all shapes and sizes. Software delivery practices are often comprised of set of several complementing (or even competing) methodologies – such as leveraging Agile, DevOps and even a mix of ITIL, to create the combination that’s most suitable for your organization and that maximize your busines...
Up until last year, enterprises that were looking into cloud services usually undertook a long-term pilot with one of the large cloud providers, running test and dev workloads in the cloud. With cloud’s transition to mainstream adoption in 2015, and with enterprises migrating more and more workloads into the cloud and in between public and private environments, the single-provider approach must be revisited. In his session at 18th Cloud Expo, Yoav Mor, multi-cloud solution evangelist at Cloudy...