| By Business Wire | Article Rating: |
|
| February 6, 2013 09:30 AM EST | Reads: |
631 |
Knoa® Software, the leading provider of user experience and performance management software, today announced significant corporate performance milestones in 2012, fueled by increased industry demand for user experience management solutions, and marked by accelerated growth of its customer base and continued rapid expansion into global markets.
“To say that 2012 was an exciting year for Knoa would be an understatement,” said Thad Eidman, Chief Executive Officer, Knoa Software. “Knoa has become the de facto standard for end-user experience and performance management in the United States, and our success with the Fortune 100 has fueled global expansion with many new licensees in Latin America, Europe, Asia Pacific and North America. We are truly breaking new ground in terms of the rapid recognition of value to both IT and business decision-makers who are trying to maximize the value of their infrastructure investments.”
2012 Adoption and Growth
Knoa leadership in user experience
management continues to grow on a global basis. In the last 12 months,
Knoa doubled revenue in important global markets such as EMEA and
Russia. In addition, the company announced a series of successes in key
markets including pharmaceutical, wholesale, telecommunications,
commercial banking and additional markets. Knoa’s market leadership
remains unchallenged - another major Fortune 50 company became a
licensee of Knoa Software in Q4 of 2012. Over 20 percent of the Fortune
50 and hundreds of global companies license Knoa EPM software and
solutions to optimize business performance and deliver strong return on
investment.
Additional Funding
In December 2012, Knoa announced it has
raised a $7.5 million growth round from existing investors Ascent
Ventures and FA
Tech, and new investors Gefinor
Ventures, Advantage
Capital Partners and Rand
Capital. This latest round of investment will help broaden the
global reach of Knoa's solutions.
Expanded Executive Team
In order to accelerate and support
Knoa’s growing market momentum, the company announced the addition of
four executives to its management team: Kent Jarvi, Chief Financial
Officer; Michael Zuckerman, Chief Marketing Officer and Vice President;
Tim Murphy, Vice President of Software Development; and Minnie
Punj-Introne, Vice President, Services.
Groundbreaking Innovation
Knoa maintained a rapid pace of
innovation and vision in 2012. In a market increasingly driven toward
reducing the overall cost of IT service desk operations and training
while providing executive-level insight into application usage, Knoa
embarked on a journey to provide the extensive capabilities that
enterprises require today. The result has been a significant broadening
and improvement of Knoa’s product and technology portfolio, including:
- Knoa Experience and Performance Manager (EPM) version 7.0 – This new version of Knoa EPM supports SAP® enterprise software, including the SAP NetWeaver® Portal, the SAP Customer Relationship Management (SAP CRM) application and SAP BusinessObjects™ solutions, and enables customers to drive adoption and effective use while lowering the cost of IT services. The solution is resold by SAP as the SAP User Experience Management (SAP UEM) application by Knoa.
- Knoa Experience and Performance Manager (EPM) 7.0 for Oracle® Siebel® CRM – This latest platform offers Oracle Siebel CRM users detailed reports and metrics that help identify, prioritize and take action on end-user experience and performance issues impacting adoption and effectiveness. With Knoa EPM 7.0 for Oracle Siebel CRM, there is immediate data available to the support teams on potential errors, both system and user, that can be leveraged to assist in resolving issues.
Industry Recognition
Industry analysts credited Knoa in 2012
as a technology visionary with great promise for continued success and
innovation, underscoring Knoa’s leadership position in the end-user
experience and performance management market:
- Labeled by Enterprise Management Associates (EMA) as "one of the true innovators" in User Experience Management (UEM) with a core focus on end-user productivity as it relates to business goals in the report "User Experience Management and Business Impact – A Cornerstone for IT Transformation.”
- Recognized by independent research firm Ovum in the "Contact Center Analytics Vendors in North America: Three to Watch” report. The research highlighted Knoa as a vendor with an innovative approach to uncovering flaws in business processes that underlie enterprise contact center applications, in order to isolate and better solve problems.
- Recognized by IdealNet, Inc. as a visionary and “Best in Class Product” for enterprise-class user experience management in the “Enterprise User Experience Management for Life Sciences” report.
About Knoa Software
Knoa® Software delivers on-premise and
cloud-based solutions that monitor, measure and manage how end-users are
utilizing enterprise applications to optimize end-user experience,
enhance user performance, and deliver return on investment. Uniquely,
Knoa Automation provides complete and deep insight into all activities,
by user, for each application monitored. Twenty percent of the Fortune
50 and hundreds of Global 5000 companies have already licensed Knoa
software to power their user experience and optimize their performance.
For more information, visit www.knoa.com.
You can also follow us on Twitter: @knoasoftware.
Visit our Video page for instant access to our content on YouTube: http://www.knoa.com/main/dc_video_library.jsp
SAP, SAP NetWeaver and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries.
Business Objects, BusinessObjects and the Business Objects logo are trademarks or registered trademarks of Business Objects in the United States and/or other countries. Business Objects is an SAP company.
All other product and service names mentioned are the trademarks of their respective companies.
Published February 6, 2013 Reads 631
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“Open source has always provided a number of benefits, including easing adoption costs, propagating a better understanding of the technology, and allowing for faster evolution and commercialization of products and services based on it,” noted Terry Woloszyn, Founder & CEO, Leeward Security Ltd., in this exclusive Q&A with Cloud Expo Conference Chair Jeremy Geelan. “This is clearly evident with the OpenStack and CloudStack,” Woloszyn continued, “and others that have been quickly commercialized as...
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OpenStack powers some of the most widely-used SaaS app...
SYS-CON Events announced today that BUMI (Backup My Info!), the premium provider of managed online backup and recovery solutions for small to mid-sized businesses, will exhibit at SYS-CON's 12th International Cloud Expo, which will take place on June 10–13, 2013, at the Javits Center in New York City, New York.
Manhattan-based BUMI (Backup My Info!) is a premium managed service provider specializing in online data backup and recovery. Founded in 2002, the company's data backup and recovery serv...
SYS-CON Events announced today that nfina Technologies, a provider of highly reliable cloud server products, will exhibit at SYS-CON's 12th International Cloud Expo, which will take place on June 10–13, 2013, at the Javits Center in New York City, New York.
nfina Technologies develops, manufactures, and markets highly reliable cloud server products, designed to solve the most demanding data center requirements in mission-critical cloud applications. Nfina’s staff has decades of experience in co...
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Wowrack’s core expertise lies in high-availability Private and Public Cloud IaaS Hosting Solutions. Wowrack provides a true Hybrid service – where business release all IT management and hardware provisioning – taking the data center and server system administrative headaches off our customer’s shoulders. ...
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