Cloud computing is transforming the way businesses think about and leverage technology. As a result, the general understanding of cloud computing has come a long way in a short time. However, there are still many misconceptions about what cloud computing is and what it can do for businesses that adopt this game-changing computing model.
In his General Session at the 12th International Cloud Expo, Gene Eun, Senior Director, Oracle Cloud at Oracle, will discuss and dispel some of the common myth...| By Marketwire . | Article Rating: |
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| January 30, 2013 11:00 AM EST | Reads: |
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TEMPE, AZ -- (Marketwire) -- 01/30/13 -- OAISYS®, a leader in business call recording and contact center management solutions, today announced that TMC, a global, integrated media company, has named OAISYS' Tracer with Mobile Recall as a CUSTOMER Magazine 2012 Product of the Year Award winner. The 15th Annual Product of the Year Award winners list was published in the January/February 2013 issue of CUSTOMER magazine, www.customerzone360.com.
"We at OAISYS are honored to have the pairing of our Tracer quality monitoring solution and Mobile Recall application win a CUSTOMER Magazine 2012 Product of the Year Award," said Brian Spencer, OAISYS president. "We built Mobile Recall in direct response to our customers' need to take their call recordings with them. With Mobile Recall, we have optimized our users' 'bring your own device' experience for accessing recordings using virtually any mobile device."
"OAISYS was selected to receive a 2012 Product of the Year Award for its achievement in advancing customer experience management technologies. Tracer with Mobile Recall has demonstrated excellence as well as provided ROI for the companies that use it," said Rich Tehrani, CEO, TMC.
Mobile Recall enables Web-based access to key functionality offered by the industry-leading OAISYS Talkument® and Tracer software solutions. Built on an HTML5 framework, Mobile Recall is specifically engineered to support mobile Web access to call recordings, delivering a rich user experience that requires no software download or installation on the access device. It provides search and playback functions, empowering the user to view desired interaction metadata, such as notes or transaction references, with the extreme simplicity demanded when mobile.
With Mobile Recall, from any browser-enabled device individuals can:
- Run ad-hoc searches for one or more recorded calls;
- Save routine searches for instant access anytime;
- Drill down from a list to specific recordings using a multitude of criteria;
- View informative business data related to the interaction; and
- Play recordings.
About TMC's CUSTOMER Magazine
TMC's CUSTOMER magazine premiered in September 2012 and is the industry's new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit www.customerzone360.com for more information.
About TMC
TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world's leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information.
For more information about TMC, visit www.tmcnet.com.
About OAISYS
OAISYS® is a leading developer of call recording and contact center management solutions for a wide range of organizations, from small- to medium-sized businesses to multi-site large enterprises. The OAISYS Talkument voice compliance and Tracer quality monitoring applications help businesses mitigate risk and enhance customer service by digitally capturing phone-based interactions for simple retrieval, playback and management. OAISYS solutions are compatible with leading business communications system providers, as well as SIP-based communications services. OAISYS is headquartered in Tempe, Ariz. OAISYS Limited is located in Cambridge, England. For more information please visit www.oaisys.com.
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OAISYS PR Contact:
Teri Sawyer
T&Co.
714-801-1687
Email Contact
TMC Contact:
Jan Pierret
Marketing Manager
203-852-6800, ext. 228
Email Contact
Published January 30, 2013 Reads 370
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OpenStack Cells is one of the most anticipated features in Grizzly, the seventh release of the open source software that offers more block storage options and scalability. It has been running in production at Rackspace for more than a year.
In his session at the 12th International Cloud Expo, Wayne Walls, OpenStack Developer Advocate at Rackspace Hosting, will discuss nova cells and how it is changing the way you design your cloud applications and infrastructure. He will explain how OpenStack ...
"Since Cloud Expo is running the week of June 10, we thought it'd be a great idea to schedule our Meetup this week. That way, if you have colleagues, friends, or family in town that week for the Expo, you can invite them to join you!" With those words, the OpenStack New York Meetup Group's organizer's launched a landing page this week where anyone interested can register for the June 12 evening event.
“Open source has always provided a number of benefits, including easing adoption costs, propagating a better understanding of the technology, and allowing for faster evolution and commercialization of products and services based on it,” noted Terry Woloszyn, Founder & CEO, Leeward Security Ltd., in this exclusive Q&A with Cloud Expo Conference Chair Jeremy Geelan. “This is clearly evident with the OpenStack and CloudStack,” Woloszyn continued, “and others that have been quickly commercialized as...
SYS-CON Events announced today that OpenStack will exhibit at SYS-CON's 12th International Cloud Expo, which will take place on June 10–13, 2013, at the Javits Center in New York City, New York. OpenStack software controls large pools of compute, storage, and networking resources throughout a datacenter, all managed by a dashboard that gives administrators control while empowering their users to provision resources through a web interface.
OpenStack powers some of the most widely-used SaaS app...
SYS-CON Events announced today that BUMI (Backup My Info!), the premium provider of managed online backup and recovery solutions for small to mid-sized businesses, will exhibit at SYS-CON's 12th International Cloud Expo, which will take place on June 10–13, 2013, at the Javits Center in New York City, New York.
Manhattan-based BUMI (Backup My Info!) is a premium managed service provider specializing in online data backup and recovery. Founded in 2002, the company's data backup and recovery serv...
SYS-CON Events announced today that nfina Technologies, a provider of highly reliable cloud server products, will exhibit at SYS-CON's 12th International Cloud Expo, which will take place on June 10–13, 2013, at the Javits Center in New York City, New York.
nfina Technologies develops, manufactures, and markets highly reliable cloud server products, designed to solve the most demanding data center requirements in mission-critical cloud applications. Nfina’s staff has decades of experience in co...
In his session at the 12th International Cloud Expo, Dave Eichorn, Global Data Center Practice Head at Zensar, will share a case study describing how a utility services company handled the migration of its Microsoft platform to the cloud. Challenged with the time-consuming task of opening operations out of temporary offices, this company struggled with the need to simultaneously access data that was accumulated from a vast amount of data-intensive jobs. Zensar migrated the company’s application ...
“Social, mobile, analytics and cloud can’t be looked at as distinct technology trends; they are facets of the same movement and an everyday reality for consumers and businesses alike,” said Craig Sowell, IBM VP of SmartCloud Marketing, in this exclusive Q&A with Cloud Expo Conference Chair Jeremy Geelan. “This means that businesses need to start looking at trends as one: cloud is the delivery, analytics is the unique insight, social is a shareable service, and mobile is the ubiquitous access.”
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