Welcome!

IoT User Interface Authors: Elizabeth White, Liz McMillan, William Schmarzo, Srinivasan Sundara Rajan, Mark Hoover

News Feed Item

Smiths Group PLC Uses Polycom® RealPresence® Video Solutions and Microsoft® Lync™ to Unify Video, Voice and Data Communications across 400 Locations Worldwide

Polycom, Inc. (Nasdaq: PLCM), the global leader in open standards-based unified communications and collaboration (UC&C), today announced that UK-based global technology firm Smiths Group PLC is using Polycom® RealPresence® video solutions in combination with Microsoft® Lync™ Server 2010 to unify video, voice, and data communications across 400 locations in over 50 countries, as well as for all of its mobile employees, improving engagement, teamwork, and collaboration for the entire company.

Bringing Global and Mobile Employees Together Face-to-Face

Smiths Group has five divisions creating products, technologies, and services for the threat & contraband detection, medical devices, energy, and communications markets worldwide. The group currently employs over 23,000 people across more than 50 countries to serve diverse customers in a range of industries, including transport, military, petrochemical, healthcare, telecommunications, and equipment manufacturing.

With employees dispersed over so many different business groups and locations, Smiths faced challenges in communication and project collaboration; in the speed of decision making; and in mounting travel costs. Working with Polycom partner Insight, Smiths implemented Polycom® RealPresence® Room video solutions (including the Polycom® HDX® 8000 solution) and Polycom’s executive desktop solution (Polycom® HDX® 4500 system) in fixed locations, and Polycom® RealPresence® Mobile 2.0 software for employees on the move. All RealPresence video solutions are powered by the Polycom® RealPresence® Platform – the most interoperable and comprehensive UC&C software infrastructure for universal video collaboration.

Polycom and Microsoft Lync Delivering a Unified Communications & Collaboration Platform

Smiths is currently expanding the use of Polycom’s RealPresence Platform software infrastructure by connecting it with Microsoft Lync desktop clients. “Interoperability was an absolute necessity for us to achieve our long-term plans for enterprise-wide unified communications and collaboration. One of the main drivers behind our decision to purchase Polycom RealPresence video collaboration solutions was their interoperability with Microsoft Lync,” said Simon Quintin, Director, Workplace Services, Smiths Group PLC.

Smiths' ultimate vision is to deliver more agile, cost-effective services to all customers around the world. And for Smiths this means standardizing on core enterprise solutions, especially for communications and collaboration, to ensure that its diverse and globally dispersed staff and customers can most efficiently and productively work together. Smiths are rolling out Microsoft Lync across the entire company with a target completion date of mid-2013. The fact that RealPresence video solutions seamlessly connect with Microsoft Lync was a major selling point for Smiths. The goal is to "drive a different way of working" with more engagement, better communication, less travel, and faster reactions enabled by Microsoft and Polycom. Polycom offers a broad and rich portfolio of video and voice solutions designed to connect with Microsoft Lync to create a seamless UC&C experience across the enterprise: Polycom offers a wide variety of solutions, including a custom-built video room, multi-purpose phones, and numerous video environments.

Together, Polycom and Microsoft truly unify communications across work environments – on the go, home and work offices, conference rooms, and immersive theaters, as well as industry-specific applications such as healthcare, education, manufacturing, media, government, and retail. With the combination of Lync and RealPresence, staff can launch video collaboration sessions easily and intuitively from within familiar interfaces and normal workflows, simply clicking a name on their Lync contact list to securely collaborate face-to-face via Polycom video on their desktop or in a conference room-based system.

Polycom video collaboration is now seen as one of the primary communications mechanisms within Smiths and is used 24/7 for internal meetings, regular board meetings, project and product reviews, HR interviews, and training, enabling the various business units to work better and more productively. Manufacturing, product development, and management use video to increase engagement in the product development process with other groups, partners, suppliers, and distributors, to accelerate time-to-market and control costs, while also improving quality.

“Polycom video conferencing has significantly changed our way of working, enabling the company to break down some of the barriers to communicating across a distributed work force whilst reducing travelling costs, improving employee collaboration and increasing efficiencies across business units,” said Simon Quintin, Director, Workplace Services, Smiths Group PLC. “The ability to cooperate and collaborate securely with someone instantly has opened the lines of communication. Straight audio is useful, but that ability to actually see someone directly makes the whole communication mechanism more personal as you build rapport quicker to get things done faster.”

As adoption of Polycom video collaboration solutions has spread across the company, mobile access has become increasingly important. The Group is currently running a pilot using Polycom® RealPresence® Mobile 2.0 software for about 250 mobile staff using tablets and smartphones to extend video collaboration beyond the office to virtually anywhere. The Group plans to extend RealPresence Mobile software to more of its mobile workforce in the coming months.

Due to the demanding nature of their business and the frequency with which video is used, a key requirement and benefit of the solution was the comprehensive product support provided by Polycom. Smiths Group deployed Polycom® Elite Service, which provides direct access to an assigned Elite Service manager and engineer, as well as 24/7 telephone technical support.

About Smiths Group

Smiths is a global technology company listed on the London Stock Exchange (SMIN) and operates a sponsored level one ADR programme (SMGZY). A world leader in the practical application of technologies, Smiths Group delivers products and services for the threat & contraband detection, medical devices, energy and communications markets worldwide. Our products and services make the world safer, healthier and more productive. Smiths Group employs more than 23,000 people in over 50 countries. For more information visit: www.smiths.com.

About Polycom

Polycom is the global leader in open standards-based unified communications and collaboration (UC&C) solutions for voice and video collaboration, trusted by more than 415,000 customers around the world. Polycom solutions are powered by the Polycom® RealPresence® Platform, comprehensive software infrastructure and rich APIs that interoperate with the broadest set of communication, business, mobile and cloud applications and devices to deliver secure face-to-face video collaboration in any environment. Polycom and its ecosystem of over 7,000 partners provide truly unified communications solutions that deliver the best user experience, highest multi-vendor interoperability, and lowest TCO. Visit www.polycom.co.uk or connect with us on Twitter, Facebook, and LinkedIn to learn how we’re pushing the greatness of human collaboration forward.

© 2013 Polycom, Inc. All rights reserved. POLYCOM®, the Polycom logo, and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@CloudExpo Stories
Data is an unusual currency; it is not restricted by the same transactional limitations as money or people. In fact, the more that you leverage your data across multiple business use cases, the more valuable it becomes to the organization. And the same can be said about the organization’s analytics. In his session at 19th Cloud Expo, Bill Schmarzo, CTO for the Big Data Practice at EMC, will introduce a methodology for capturing, enriching and sharing data (and analytics) across the organizati...
DevOps at Cloud Expo, taking place Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long dev...
I'm a lonely sensor. I spend all day telling the world how I'm feeling, but none of the other sensors seem to care. I want to be connected. I want to build relationships with other sensors to be more useful for my human. I want my human to understand that when my friends next door are too hot for a while, I'll soon be flaming. And when all my friends go outside without me, I may be left behind. Don't just log my data; use the relationship graph. In his session at @ThingsExpo, Ryan Boyd, Engi...
SYS-CON Events announced today that Secure Channels will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. The bedrock of Secure Channels Technology is a uniquely modified and enhanced process based on superencipherment. Superencipherment is the process of encrypting an already encrypted message one or more times, either using the same or a different algorithm.
The vision of a connected smart home is becoming reality with the application of integrated wireless technologies in devices and appliances. The use of standardized and TCP/IP networked wireless technologies in line-powered and battery operated sensors and controls has led to the adoption of radios in the 2.4GHz band, including Wi-Fi, BT/BLE and 802.15.4 applied ZigBee and Thread. This is driving the need for robust wireless coexistence for multiple radios to ensure throughput performance and th...
The Internet of Things can drive efficiency for airlines and airports. In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Sudip Majumder, senior director of development at Oracle, will discuss the technical details of the connected airline baggage and related social media solutions. These IoT applications will enhance travelers' journey experience and drive efficiency for the airlines and the airports. The session will include a working demo and a technical d...
SYS-CON Events announced today the Enterprise IoT Bootcamp, being held November 1-2, 2016, in conjunction with 19th Cloud Expo | @ThingsExpo at the Santa Clara Convention Center in Santa Clara, CA. Combined with real-world scenarios and use cases, the Enterprise IoT Bootcamp is not just based on presentations but with hands-on demos and detailed walkthroughs. We will introduce you to a variety of real world use cases prototyped using Arduino, Raspberry Pi, BeagleBone, Spark, and Intel Edison. Y...
Fact is, enterprises have significant legacy voice infrastructure that’s costly to replace with pure IP solutions. How can we bring this analog infrastructure into our shiny new cloud applications? There are proven methods to bind both legacy voice applications and traditional PSTN audio into cloud-based applications and services at a carrier scale. Some of the most successful implementations leverage WebRTC, WebSockets, SIP and other open source technologies. In his session at @ThingsExpo, Da...
If you’re responsible for an application that depends on the data or functionality of various IoT endpoints – either sensors or devices – your brand reputation depends on the security, reliability, and compliance of its many integrated parts. If your application fails to deliver the expected business results, your customers and partners won't care if that failure stems from the code you developed or from a component that you integrated. What can you do to ensure that the endpoints work as expect...
Traditional on-premises data centers have long been the domain of modern data platforms like Apache Hadoop, meaning companies who build their business on public cloud were challenged to run Big Data processing and analytics at scale. But recent advancements in Hadoop performance, security, and most importantly cloud-native integrations, are giving organizations the ability to truly gain value from all their data. In his session at 19th Cloud Expo, David Tishgart, Director of Product Marketing ...
While DevOps promises a better and tighter integration among an organization’s development and operation teams and transforms an application life cycle into a continual deployment, Chef and Azure together provides a speedy, cost-effective and highly scalable vehicle for realizing the business values of this transformation. In his session at @DevOpsSummit at 19th Cloud Expo, Yung Chou, a Technology Evangelist at Microsoft, will present a unique opportunity to witness how Chef and Azure work tog...
Information technology is an industry that has always experienced change, and the dramatic change sweeping across the industry today could not be truthfully described as the first time we've seen such widespread change impacting customer investments. However, the rate of the change, and the potential outcomes from today's digital transformation has the distinct potential to separate the industry into two camps: Organizations that see the change coming, embrace it, and successful leverage it; and...
SYS-CON Events announced today that China Unicom will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. China United Network Communications Group Co. Ltd ("China Unicom") was officially established in 2009 on the basis of the merger of former China Netcom and former China Unicom. China Unicom mainly operates a full range of telecommunications services including mobile broadband (GSM, WCDMA, LTE F...
Enterprise IT has been in the era of Hybrid Cloud for some time now. But it seems most conversations about Hybrid are focused on integrating AWS, Microsoft Azure, or Google ECM into existing on-premises systems. Where is all the Private Cloud? What do technology providers need to do to make their offerings more compelling? How should enterprise IT executives and buyers define their focus, needs, and roadmap, and communicate that clearly to the providers?
The Transparent Cloud-computing Consortium (abbreviation: T-Cloud Consortium) will conduct research activities into changes in the computing model as a result of collaboration between "device" and "cloud" and the creation of new value and markets through organic data processing High speed and high quality networks, and dramatic improvements in computer processing capabilities, have greatly changed the nature of applications and made the storing and processing of data on the network commonplace.
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
Digital innovation is the next big wave of business transformation based on digital technologies of which IoT and Big Data are key components, For example: Business boundary innovation is a challenge to excavate third-party business value using IoT and BigData, like Nest Business structure innovation may propose re-building business structure from scratch, as Uber does in the taxicab industry The social model innovation is also a big challenge to the new social architecture with the design fr...
SYS-CON Events announced today that Pulzze Systems will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Pulzze Systems, Inc. provides infrastructure products for the Internet of Things to enable any connected device and system to carry out matched operations without programming. For more information, visit http://www.pulzzesystems.com.
IoT is fundamentally transforming the auto industry, turning the vehicle into a hub for connected services, including safety, infotainment and usage-based insurance. Auto manufacturers – and businesses across all verticals – have built an entire ecosystem around the Connected Car, creating new customer touch points and revenue streams. In his session at @ThingsExpo, Macario Namie, Head of IoT Strategy at Cisco Jasper, will share real-world examples of how IoT transforms the car from a static p...
SYS-CON Events announced today the Kubernetes and Google Container Engine Workshop, being held November 3, 2016, in conjunction with @DevOpsSummit at 19th Cloud Expo at the Santa Clara Convention Center in Santa Clara, CA. This workshop led by Sebastian Scheele introduces participants to Kubernetes and Google Container Engine (GKE). Through a combination of instructor-led presentations, demonstrations, and hands-on labs, students learn the key concepts and practices for deploying and maintainin...