Welcome!

AJAX & REA Authors: Pat Romanski, Elizabeth White, Liz McMillan, Plutora Blog, Ram Sonagara

News Feed Item

Smiths Group PLC Uses Polycom® RealPresence® Video Solutions and Microsoft® Lync™ to Unify Video, Voice and Data Communications across 400 Locations Worldwide

Polycom, Inc. (Nasdaq: PLCM), the global leader in open standards-based unified communications and collaboration (UC&C), today announced that UK-based global technology firm Smiths Group PLC is using Polycom® RealPresence® video solutions in combination with Microsoft® Lync™ Server 2010 to unify video, voice, and data communications across 400 locations in over 50 countries, as well as for all of its mobile employees, improving engagement, teamwork, and collaboration for the entire company.

Bringing Global and Mobile Employees Together Face-to-Face

Smiths Group has five divisions creating products, technologies, and services for the threat & contraband detection, medical devices, energy, and communications markets worldwide. The group currently employs over 23,000 people across more than 50 countries to serve diverse customers in a range of industries, including transport, military, petrochemical, healthcare, telecommunications, and equipment manufacturing.

With employees dispersed over so many different business groups and locations, Smiths faced challenges in communication and project collaboration; in the speed of decision making; and in mounting travel costs. Working with Polycom partner Insight, Smiths implemented Polycom® RealPresence® Room video solutions (including the Polycom® HDX® 8000 solution) and Polycom’s executive desktop solution (Polycom® HDX® 4500 system) in fixed locations, and Polycom® RealPresence® Mobile 2.0 software for employees on the move. All RealPresence video solutions are powered by the Polycom® RealPresence® Platform – the most interoperable and comprehensive UC&C software infrastructure for universal video collaboration.

Polycom and Microsoft Lync Delivering a Unified Communications & Collaboration Platform

Smiths is currently expanding the use of Polycom’s RealPresence Platform software infrastructure by connecting it with Microsoft Lync desktop clients. “Interoperability was an absolute necessity for us to achieve our long-term plans for enterprise-wide unified communications and collaboration. One of the main drivers behind our decision to purchase Polycom RealPresence video collaboration solutions was their interoperability with Microsoft Lync,” said Simon Quintin, Director, Workplace Services, Smiths Group PLC.

Smiths' ultimate vision is to deliver more agile, cost-effective services to all customers around the world. And for Smiths this means standardizing on core enterprise solutions, especially for communications and collaboration, to ensure that its diverse and globally dispersed staff and customers can most efficiently and productively work together. Smiths are rolling out Microsoft Lync across the entire company with a target completion date of mid-2013. The fact that RealPresence video solutions seamlessly connect with Microsoft Lync was a major selling point for Smiths. The goal is to "drive a different way of working" with more engagement, better communication, less travel, and faster reactions enabled by Microsoft and Polycom. Polycom offers a broad and rich portfolio of video and voice solutions designed to connect with Microsoft Lync to create a seamless UC&C experience across the enterprise: Polycom offers a wide variety of solutions, including a custom-built video room, multi-purpose phones, and numerous video environments.

Together, Polycom and Microsoft truly unify communications across work environments – on the go, home and work offices, conference rooms, and immersive theaters, as well as industry-specific applications such as healthcare, education, manufacturing, media, government, and retail. With the combination of Lync and RealPresence, staff can launch video collaboration sessions easily and intuitively from within familiar interfaces and normal workflows, simply clicking a name on their Lync contact list to securely collaborate face-to-face via Polycom video on their desktop or in a conference room-based system.

Polycom video collaboration is now seen as one of the primary communications mechanisms within Smiths and is used 24/7 for internal meetings, regular board meetings, project and product reviews, HR interviews, and training, enabling the various business units to work better and more productively. Manufacturing, product development, and management use video to increase engagement in the product development process with other groups, partners, suppliers, and distributors, to accelerate time-to-market and control costs, while also improving quality.

“Polycom video conferencing has significantly changed our way of working, enabling the company to break down some of the barriers to communicating across a distributed work force whilst reducing travelling costs, improving employee collaboration and increasing efficiencies across business units,” said Simon Quintin, Director, Workplace Services, Smiths Group PLC. “The ability to cooperate and collaborate securely with someone instantly has opened the lines of communication. Straight audio is useful, but that ability to actually see someone directly makes the whole communication mechanism more personal as you build rapport quicker to get things done faster.”

As adoption of Polycom video collaboration solutions has spread across the company, mobile access has become increasingly important. The Group is currently running a pilot using Polycom® RealPresence® Mobile 2.0 software for about 250 mobile staff using tablets and smartphones to extend video collaboration beyond the office to virtually anywhere. The Group plans to extend RealPresence Mobile software to more of its mobile workforce in the coming months.

Due to the demanding nature of their business and the frequency with which video is used, a key requirement and benefit of the solution was the comprehensive product support provided by Polycom. Smiths Group deployed Polycom® Elite Service, which provides direct access to an assigned Elite Service manager and engineer, as well as 24/7 telephone technical support.

About Smiths Group

Smiths is a global technology company listed on the London Stock Exchange (SMIN) and operates a sponsored level one ADR programme (SMGZY). A world leader in the practical application of technologies, Smiths Group delivers products and services for the threat & contraband detection, medical devices, energy and communications markets worldwide. Our products and services make the world safer, healthier and more productive. Smiths Group employs more than 23,000 people in over 50 countries. For more information visit: www.smiths.com.

About Polycom

Polycom is the global leader in open standards-based unified communications and collaboration (UC&C) solutions for voice and video collaboration, trusted by more than 415,000 customers around the world. Polycom solutions are powered by the Polycom® RealPresence® Platform, comprehensive software infrastructure and rich APIs that interoperate with the broadest set of communication, business, mobile and cloud applications and devices to deliver secure face-to-face video collaboration in any environment. Polycom and its ecosystem of over 7,000 partners provide truly unified communications solutions that deliver the best user experience, highest multi-vendor interoperability, and lowest TCO. Visit www.polycom.co.uk or connect with us on Twitter, Facebook, and LinkedIn to learn how we’re pushing the greatness of human collaboration forward.

© 2013 Polycom, Inc. All rights reserved. POLYCOM®, the Polycom logo, and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@CloudExpo Stories
Entuity®, a provider of enterprise-class network management solutions, today announced that it solidifies its position as a market leader through global enterprise customer acquisitions and a refined channel strategy. In 2014, Entuity increased new license revenues in EMEA by over 75 percent, and LATAM by over 125 percent as customers embraced Entuity for its highly automated solution and unified architecture. Entuity’s refined channel strategy focuses on even deeper strategic alignment with ke...
The 3rd International Internet of @ThingsExpo, co-located with the 16th International Cloud Expo - to be held June 9-11, 2015, at the Javits Center in New York City, NY - announces that its Call for Papers is now open. The Internet of Things (IoT) is the biggest idea since the creation of the Worldwide Web more than 20 years ago.
We are all here because we are sold on the transformative promise of The Cloud. But what good is all of this ephemeral, on-demand infrastructure if your usage doesn't actually improve the agility and speed of your business? How must Operations adapt in order to avoid stifling your Cloud initiative? In his session at DevOps Summit, Damon Edwards, co-founder and managing partner of the DTO Solutions, will highlight the successful organizational, process, and tooling patterns of high-performing c...
Technology is enabling a new approach to collecting and using data. This approach, commonly referred to as the "Internet of Things" (IoT), enables businesses to use real-time data from all sorts of things including machines, devices and sensors to make better decisions, improve customer service, and lower the risk in the creation of new revenue opportunities. In his General Session at Internet of @ThingsExpo, Dave Wagstaff, Vice President and Chief Architect at BSQUARE Corporation, discuss the ...
“We help people build clusters, in the classical sense of the cluster. We help people put a full stack on top of every single one of those machines. We do the full bare metal install," explained Greg Bruno, Vice President of Engineering and co-founder of StackIQ, in this SYS-CON.tv interview at 15th Cloud Expo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
At 15th Cloud Expo, Shrikant Pattathil, Executive Vice President at Harbinger Systems, demos a video delivery platform that helps you do interactive videos. He discusses how Harbinger is accomplishing it in the cloud world, the problems they faced and the choices they made to get around these problems.
"People are a lot more knowledgeable about APIs now. There are two types of people who work with APIs - IT people who want to use APIs for something internal and the product managers who want to do something outside APIs for people to connect to them," explained Roberto Medrano, Executive Vice President at SOA Software, in this SYS-CON.tv interview at Cloud Expo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
CloudBees, Inc., has announced a $23.5 million financing round, led by longtime CloudBees investor Lightspeed Venture Partners. Existing investors Matrix Partners, Verizon Ventures and Blue Cloud Ventures also participated in the round. The latest funding announcement follows earlier rounds of $4 million, $10.5 million and $10.8 million, bringing the total investment in CloudBees to just under $50 million since the company’s inception in 2010. Previous venture investment rounds were led by Ma...
In this Women in Technology Power Panel at 15th Cloud Expo, moderated by Anne Plese, Senior Consultant, Cloud Product Marketing at Verizon Enterprise, Esmeralda Swartz, CMO at MetraTech; Evelyn de Souza, Data Privacy and Compliance Strategy Leader at Cisco Systems; Seema Jethani, Director of Product Management at Basho Technologies; Victoria Livschitz, CEO of Qubell Inc.; Anne Hungate, Senior Director of Software Quality at DIRECTV, discussed what path they took to find their spot within the tec...
The cloud is becoming the de-facto way for enterprises to leverage common infrastructure while innovating and one of the biggest obstacles facing public cloud computing is security. In his session at 15th Cloud Expo, Jeff Aliber, a global marketing executive at Verizon, discussed how the best place for web security is in the cloud. Benefits include: Functions as the first layer of defense Easy operation –CNAME change Implement an integrated solution Best architecture for addressing network-l...
DevOps Summit 2015 New York, co-located with the 16th International Cloud Expo - to be held June 9-11, 2015, at the Javits Center in New York City, NY - announces that it is now accepting Keynote Proposals. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long development cycles that produce software that is obsolete...
The Industrial Internet revolution is now underway, enabled by connected machines and billions of devices that communicate and collaborate. The massive amounts of Big Data requiring real-time analysis is flooding legacy IT systems and giving way to cloud environments that can handle the unpredictable workloads. Yet many barriers remain until we can fully realize the opportunities and benefits from the convergence of machines and devices with Big Data and the cloud, including interoperability, ...
IBM has announced a new strategic technology services agreement with Anthem, Inc., a health benefits company in the U.S. IBM has been selected to provide operational services for Anthem's mainframe and data center server and storage infrastructure for the next five years. Among the benefits of the relationship, Anthem has the ability to leverage IBM Cloud solutions that will help increase the ease, availability and speed of adding infrastructure to support new business requirements.
“DevOps is really about the business. The business is under pressure today, competitively in the marketplace to respond to the expectations of the customer. The business is driving IT and the problem is that IT isn't responding fast enough," explained Mark Levy, Senior Product Marketing Manager at Serena Software, in this SYS-CON.tv interview at DevOps Summit, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Today, IT is not just a cost center. IT is an enabler and driver of business. With the emergence of the hybrid cloud paradigm, IT now has increasingly more capabilities to create new strategic opportunities for a business. Hybrid cloud allows an organization to utilize multi-tenant public clouds, dedicated private clouds, bare metal hosting, and the associated support and services for the right use cases through an on-demand, XaaS model. This model of IT creates tremendous opportunities for busi...
Cloud computing started a technology revolution; now DevOps is driving that revolution forward. By enabling new approaches to service delivery, cloud and DevOps together are delivering even greater speed, agility, and efficiency. No wonder leading innovators are adopting DevOps and cloud together! In his session at DevOps Summit, Andi Mann, Vice President of Strategic Solutions at CA Technologies, explored the synergies in these two approaches, with practical tips, techniques, research data, wa...
Software AG and Wipro Ltd. have announced a joint solution platform for streaming analytics that provides real-time actionable intelligence for the Internet of Things (IoT) market. “The key to successfully addressing the IoT market is the ability to rapidly build and evolve apps that tap into, analyze and make smart decisions on fast, big data”, said John Bates, Global Head of Industry Solutions and CMO, Software AG. To address the huge market potential created by streaming analytics in conj...
Appcore deploys cloud for service providers based on the Apache Cloud set. In this demo at 15th Cloud Expo, Nate Gordon, Director of Technology at Appcore, shows their new product that's coming out in January - Appcore Atlas, which is focused on deploying private clouds based on CloudStack in 15 minutes or less. Our upcoming June 9-11, 2015, event in New York City will present a total of 10 simultaneous tracks (the largest conference content in the world) by an all-star faculty, over three days...
Amazon, Google and Facebook are household names in part because of their mastery of Big Data. But what about organizations without billions of dollars to spend on Big Data tools - how can they extract value from their data? In his session at 6th Big Data Expo®, Ali Ghodsi, Co-Founder and Head of Engineering at Databricks, discussed how the zero management cost and scalability of the cloud is addressing the challenges and pain points that data engineers face when working with Big Data. He also s...
The term culture has had a polarizing effect among DevOps supporters. Some propose that culture change is critical for success with DevOps, but are remiss to define culture. Some talk about a DevOps culture but then reference activities that could lead to culture change and there are those that talk about culture change as a set of behaviors that need to be adopted by those in IT. There is no question that businesses successful in adopting a DevOps mindset have seen departmental culture change, ...