Welcome!

Machine Learning Authors: Derek Weeks, Carmen Gonzalez, Elizabeth White, Liz McMillan, Jason Bloomberg

News Feed Item

Wmode Launches Advanced Customer Engagement Solution for Connected Devices at CES 2013

Ingage(TM) by Wmode enables service providers to connect with their subscribers like never before through an integrated consumer application

CALGARY, ALBERTA -- (Marketwire) -- 01/10/13 -- Wmode is pleased to announce the launch of Ingage, an essential customer self-care app aimed at driving consumer loyalty and reducing customer care costs. Designed with the core values of providing an intuitive customer care approach, Ingage gives users an unprecedented experience with their providers across smart phones, tablets and other connected devices.

Via Ingage, mobile carriers, cable operators and service providers across the board can enable their customers to engage with them outside the outdated call centers or restrictive desktop websites they currently offer. While offering all the benefits and features you get with a dedicated desktop website, Ingage is more than a self-care app. Through Ingage, service providers also have a one-to-one marketing tool that allows promotion of products and services tailored to their subscribers.

The intrinsic value Ingage offers to customers is the unrestricted freedom to manage and access their accounts and services. Through the application, customers can pay bills, set up automated prepayment options, manage family plans, view usage and consumption, subscribe to new services, join loyalty programs, apply for promotions and locate stores and FAQ's just to name a few. Developing Ingage through native applications and HTML5, service providers can expect to reach a wide range of connected devices with a highly optimized and customer orientated care product. Leveraging Wmode's experience in mobility, Ingage also features analytics and reporting that includes consumer analysis and transactional reporting for the benefit of the service provider and its business initiatives.

Speaking to the current climate of customer care, Tom Beaman Senior Vice President of Sales and Marketing at Wmode commented, "Today's self-care options are not always convenient or user friendly, limiting customers to call their service provider or wait until they can access the full website. Ingage gives the customer a much more compelling option, allowing the service provider to interact with customers efficiently while offering a rich user experience with instant notifications and saving money that's spent operating call centers."

Ingage is offered as a turnkey managed service leveraging Wmode's existing app creation and network integration experience. The adaptive and component based architecture allows for seamless integration into backend systems and minimizes IT involvement.

As detailed by Emanuel Bertolin, CEO at Wmode "Ingage is a one-stop shop for organizations who want to create a dynamic self-care offering to their customers across a range of connected devices. In addition, we have built a promotion engine for organizations to market products and services to their customers. Moving quickly from our exciting product launch here at CES 2013, we will shortly be implementing Ingage for an existing Wmode customer in Q1 of 2013."

To learn more about Ingage go to http://www.wmode.com/products/ingage.html.

Notes to Editors:

About Wmode

Powering connected devices - connecting people, connecting technology, connecting business

Wmode operates a comprehensive suite of managed services providing mobile operators and the app economy with the recruitment, development, management, discovery, delivery and payment of mobile apps, content, and consumer services. The company's inclusive suite of products includes Ingage, Affiliate Commerce Exchange, Application Store, Velocity, SmartPortal, and Managed Ringback. Wmode has been providing professional services to large telecommunication and enterprise companies in the areas of mobile software development since 2001.

In 2011, Wmode launched AppCarousel(TM) as a subsidiary based out of San Francisco. AppCarousel enables organizations to curate, distribute, and share branded carousels which merchandize and monetize selected apps and content directly to their audience.

Recently, Wmode was recognized as one of the Top 100 Mobile companies by AlwaysOn and also as one of the fastest growing companies in North America on Deloitte's 2010 Technology Fast 500(TM). Founded in 2000, Wmode is a privately held company headquartered in Calgary, Canada with offices in Toronto, San Francisco, and Bern. www.wmode.com.

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

@CloudExpo Stories
SYS-CON Media announced today that @WebRTCSummit Blog, the largest WebRTC resource in the world, has been launched. @WebRTCSummit Blog offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. @WebRTCSummit Blog can be bookmarked ▸ Here @WebRTCSummit conference site can be bookmarked ▸ Here
In 2014, Amazon announced a new form of compute called Lambda. We didn't know it at the time, but this represented a fundamental shift in what we expect from cloud computing. Now, all of the major cloud computing vendors want to take part in this disruptive technology. In his session at 20th Cloud Expo, John Jelinek IV, a web developer at Linux Academy, will discuss why major players like AWS, Microsoft Azure, IBM Bluemix, and Google Cloud Platform are all trying to sidestep VMs and containers...
A critical component of any IoT project is what to do with all the data being generated. This data needs to be captured, processed, structured, and stored in a way to facilitate different kinds of queries. Traditional data warehouse and analytical systems are mature technologies that can be used to handle certain kinds of queries, but they are not always well suited to many problems, particularly when there is a need for real-time insights.
Web Real-Time Communication APIs have quickly revolutionized what browsers are capable of. In addition to video and audio streams, we can now bi-directionally send arbitrary data over WebRTC's PeerConnection Data Channels. With the advent of Progressive Web Apps and new hardware APIs such as WebBluetooh and WebUSB, we can finally enable users to stitch together the Internet of Things directly from their browsers while communicating privately and securely in a decentralized way.
IoT is at the core or many Digital Transformation initiatives with the goal of re-inventing a company's business model. We all agree that collecting relevant IoT data will result in massive amounts of data needing to be stored. However, with the rapid development of IoT devices and ongoing business model transformation, we are not able to predict the volume and growth of IoT data. And with the lack of IoT history, traditional methods of IT and infrastructure planning based on the past do not app...
In his session at DevOps Summit, Tapabrata Pal, Director of Enterprise Architecture at Capital One, will tell a story about how Capital One has embraced Agile and DevOps Security practices across the Enterprise – driven by Enterprise Architecture; bringing in Development, Operations and Information Security organizations together. Capital Ones DevOpsSec practice is based upon three "pillars" – Shift-Left, Automate Everything, Dashboard Everything. Within about three years, from 100% waterfall, C...
The Internet of Things can drive efficiency for airlines and airports. In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Sudip Majumder, senior director of development at Oracle, discussed the technical details of the connected airline baggage and related social media solutions. These IoT applications will enhance travelers' journey experience and drive efficiency for the airlines and the airports.
"We're bringing out a new application monitoring system to the DevOps space. It manages large enterprise applications that are distributed throughout a node in many enterprises and we manage them as one collective," explained Kevin Barnes, President of eCube Systems, in this SYS-CON.tv interview at DevOps at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Containers have changed the mind of IT in DevOps. They enable developers to work with dev, test, stage and production environments identically. Containers provide the right abstraction for microservices and many cloud platforms have integrated them into deployment pipelines. DevOps and containers together help companies achieve their business goals faster and more effectively. In his session at DevOps Summit, Ruslan Synytsky, CEO and Co-founder of Jelastic, reviewed the current landscape of Dev...
SYS-CON Events announced today that Catchpoint, a leading digital experience intelligence company, has been named “Silver Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Catchpoint Systems is a leading Digital Performance Analytics company that provides unparalleled insight into your customer-critical services to help you consistently deliver an amazing customer experience. Designed for digital business, C...
"We formed Formation several years ago to really address the need for bring complete modernization and software-defined storage to the more classic private cloud marketplace," stated Mark Lewis, Chairman and CEO of Formation Data Systems, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry p...
@DevOpsSummit at Cloud taking place June 6-8, 2017, at Javits Center, New York City, is co-located with the 20th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long developm...
In his General Session at 17th Cloud Expo, Bruce Swann, Senior Product Marketing Manager for Adobe Campaign, explored the key ingredients of cross-channel marketing in a digital world. Learn how the Adobe Marketing Cloud can help marketers embrace opportunities for personalized, relevant and real-time customer engagement across offline (direct mail, point of sale, call center) and digital (email, website, SMS, mobile apps, social networks, connected objects).
Updating DevOps to the latest production data slows down your development cycle. Probably it is due to slow, inefficient conventional storage and associated copy data management practices. In his session at @DevOpsSummit at 20th Cloud Expo, Dhiraj Sehgal, in Product and Solution at Tintri, will talk about DevOps and cloud-focused storage to update hundreds of child VMs (different flavors) with updates from a master VM in minutes, saving hours or even days in each development cycle. He will also...
A look across the tech landscape at the disruptive technologies that are increasing in prominence and speculate as to which will be most impactful for communications – namely, AI and Cloud Computing. In his session at 20th Cloud Expo, Curtis Peterson, VP of Operations at RingCentral, will highlight the current challenges of these transformative technologies and share strategies for preparing your organization for these changes. This “view from the top” will outline the latest trends and developm...
“RackN is a software company and we take how a hybrid infrastructure scenario, which consists of clouds, virtualization, traditional data center technologies - how to make them all work together seamlessly from an operational perspective,” stated Dan Choquette, Founder of RackN, in this SYS-CON.tv interview at @DevOpsSummit at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
"There's a growing demand from users for things to be faster. When you think about all the transactions or interactions users will have with your product and everything that is between those transactions and interactions - what drives us at Catchpoint Systems is the idea to measure that and to analyze it," explained Leo Vasiliou, Director of Web Performance Engineering at Catchpoint Systems, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York Ci...
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal ...
@DevOpsSummit taking place June 6-8, 2017 at Javits Center, New York City, is co-located with the 20th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. @DevOpsSummit at Cloud Expo New York Call for Papers is now open.