Click here to close now.

Welcome!

AJAX & REA Authors: Esmeralda Swartz, Adrian Bridgwater, XebiaLabs Blog, Liz McMillan, Ed Featherston

News Feed Item

Wmode Launches Advanced Customer Engagement Solution for Connected Devices at CES 2013

Ingage(TM) by Wmode enables service providers to connect with their subscribers like never before through an integrated consumer application

CALGARY, ALBERTA -- (Marketwire) -- 01/10/13 -- Wmode is pleased to announce the launch of Ingage, an essential customer self-care app aimed at driving consumer loyalty and reducing customer care costs. Designed with the core values of providing an intuitive customer care approach, Ingage gives users an unprecedented experience with their providers across smart phones, tablets and other connected devices.

Via Ingage, mobile carriers, cable operators and service providers across the board can enable their customers to engage with them outside the outdated call centers or restrictive desktop websites they currently offer. While offering all the benefits and features you get with a dedicated desktop website, Ingage is more than a self-care app. Through Ingage, service providers also have a one-to-one marketing tool that allows promotion of products and services tailored to their subscribers.

The intrinsic value Ingage offers to customers is the unrestricted freedom to manage and access their accounts and services. Through the application, customers can pay bills, set up automated prepayment options, manage family plans, view usage and consumption, subscribe to new services, join loyalty programs, apply for promotions and locate stores and FAQ's just to name a few. Developing Ingage through native applications and HTML5, service providers can expect to reach a wide range of connected devices with a highly optimized and customer orientated care product. Leveraging Wmode's experience in mobility, Ingage also features analytics and reporting that includes consumer analysis and transactional reporting for the benefit of the service provider and its business initiatives.

Speaking to the current climate of customer care, Tom Beaman Senior Vice President of Sales and Marketing at Wmode commented, "Today's self-care options are not always convenient or user friendly, limiting customers to call their service provider or wait until they can access the full website. Ingage gives the customer a much more compelling option, allowing the service provider to interact with customers efficiently while offering a rich user experience with instant notifications and saving money that's spent operating call centers."

Ingage is offered as a turnkey managed service leveraging Wmode's existing app creation and network integration experience. The adaptive and component based architecture allows for seamless integration into backend systems and minimizes IT involvement.

As detailed by Emanuel Bertolin, CEO at Wmode "Ingage is a one-stop shop for organizations who want to create a dynamic self-care offering to their customers across a range of connected devices. In addition, we have built a promotion engine for organizations to market products and services to their customers. Moving quickly from our exciting product launch here at CES 2013, we will shortly be implementing Ingage for an existing Wmode customer in Q1 of 2013."

To learn more about Ingage go to http://www.wmode.com/products/ingage.html.

Notes to Editors:

About Wmode

Powering connected devices - connecting people, connecting technology, connecting business

Wmode operates a comprehensive suite of managed services providing mobile operators and the app economy with the recruitment, development, management, discovery, delivery and payment of mobile apps, content, and consumer services. The company's inclusive suite of products includes Ingage, Affiliate Commerce Exchange, Application Store, Velocity, SmartPortal, and Managed Ringback. Wmode has been providing professional services to large telecommunication and enterprise companies in the areas of mobile software development since 2001.

In 2011, Wmode launched AppCarousel(TM) as a subsidiary based out of San Francisco. AppCarousel enables organizations to curate, distribute, and share branded carousels which merchandize and monetize selected apps and content directly to their audience.

Recently, Wmode was recognized as one of the Top 100 Mobile companies by AlwaysOn and also as one of the fastest growing companies in North America on Deloitte's 2010 Technology Fast 500(TM). Founded in 2000, Wmode is a privately held company headquartered in Calgary, Canada with offices in Toronto, San Francisco, and Bern. www.wmode.com.

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

@CloudExpo Stories
Hosted PaaS providers have given independent developers and startups huge advantages in efficiency and reduced time-to-market over their more process-bound counterparts in enterprises. Software frameworks are now available that allow enterprise IT departments to provide these same advantages for developers in their own organization. In his workshop session at DevOps Summit, Troy Topnik, ActiveState’s Technical Product Manager, will show how on-prem or cloud-hosted Private PaaS can enable organ...
Sematext is a globally distributed organization that builds innovative Cloud and On Premises solutions for performance monitoring, alerting and anomaly detection (SPM), log management and analytics (Logsene), and search analytics (SSA). We also provide Search and Big Data consulting services and offer 24/7 production support for Solr and Elasticsearch.
The 3rd International Internet of @ThingsExpo, co-located with the 16th International Cloud Expo - to be held June 9-11, 2015, at the Javits Center in New York City, NY - announces that its Call for Papers is open. The Internet of Things (IoT) is the biggest idea since the creation of the Worldwide Web more than 20 years ago.
Cloud is not a commodity. And no matter what you call it, computing doesn’t come out of the sky. It comes from physical hardware inside brick and mortar facilities connected by hundreds of miles of networking cable. And no two clouds are built the same way. SoftLayer gives you the highest performing cloud infrastructure available. One platform that takes data centers around the world that are full of the widest range of cloud computing options, and then integrates and automates everything. J...
The speed of software changes in growing and large scale rapid-paced DevOps environments presents a challenge for continuous testing. Many organizations struggle to get this right. Practices that work for small scale continuous testing may not be sufficient as the requirements grow. In his session at DevOps Summit, Marc Hornbeek, Sr. Solutions Architect of DevOps continuous test solutions at Spirent Communications, will explain the best practices of continuous testing at high scale, which is r...
SYS-CON Events announced today that CommVault has been named “Bronze Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY, and the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. A singular vision – a belief in a better way to address current and future data management needs – guides CommVault in the development of Singular In...
In the midst of the widespread popularity and adoption of cloud computing, it seems like everything is being offered “as a Service” these days: Infrastructure? Check. Platform? You bet. Software? Absolutely. Toaster? It’s only a matter of time. With service providers positioning vastly differing offerings under a generic “cloud” umbrella, it’s all too easy to get confused about what’s actually being offered. In his session at 16th Cloud Expo, Kevin Hazard, Director of Digital Content for SoftL...
SYS-CON Media announced today that 9 out of 10 " most read" DevOps articles are published by @DevOpsSummit Blog. Launched in October 2014, @DevOpsSummit Blog offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dy...
SYS-CON Events announced today Sematext Group, Inc., a Brooklyn-based Performance Monitoring and Log Management solution provider, will exhibit at SYS-CON's DevOps Summit 2015 New York, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Sematext is a globally distributed organization that builds innovative Cloud and On Premises solutions for performance monitoring, alerting and anomaly detection (SPM), log management and analytics (Logsene), search analytics (S...
SYS-CON Events announced today Arista Networks will exhibit at SYS-CON's DevOps Summit 2015 New York, which will take place June 9-11, 2015, at the Javits Center in New York City, NY. Arista Networks was founded to deliver software-driven cloud networking solutions for large data center and computing environments. Arista’s award-winning 10/40/100GbE switches redefine scalability, robustness, and price-performance, with over 3,000 customers and more than three million cloud networking ports depl...
SYS-CON Events announced today that the DevOps Institute has been named “Association Sponsor” of SYS-CON's DevOps Summit, which will take place on June 9–11, 2015, at the Javits Center in New York City, NY. The DevOps Institute provides enterprise level training and certification. Working with thought leaders from the DevOps community, the IT Service Management field and the IT training market, the DevOps Institute is setting the standard in quality for DevOps education and training.
Getting started is often the hardest part of any project, and converting your data center into a Git Repository is no different. In his session at 16th Cloud Expo, Christopher Gallo, Developer Advocate for SoftLayer, an IBM Company, will discuss some of the more popular configuration management suites, with some practical examples showing off the power of SaltStack. Hopefully, by the end of this presentation, you’ll be ready to stop deploying changes manually and enter the magical world of sof...
F5 Networks introduced software solutions to expand its offerings and simplify service delivery across physical, virtual, and cloud infrastructures. These new, lightweight solutions extend the capabilities of the F5 Synthesis™ framework to allow all applications to receive services – from basic load balancing to more advanced security and optimization capabilities – regardless of where the applications are located. F5® LineRate Point™ Load Balancer provides an application proxy that expands F5’...
The world's leading Cloud event, Cloud Expo has launched Microservices Journal on the SYS-CON.com portal, featuring over 19,000 original articles, news stories, features, and blog entries. DevOps Journal is focused on this critical enterprise IT topic in the world of cloud computing. Microservices Journal offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. Follow new article posts on T...
SYS-CON Events announced today that Site24x7, the cloud infrastructure monitoring service, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Site24x7 is a cloud infrastructure monitoring service that helps monitor the uptime and performance of websites, online applications, servers, mobile websites and custom APIs. The monitoring is done from 50+ locations across the world and from various wireless carr...
Chef announced that James Casey has been appointed Vice President of Engineering. Casey has more than a decade of experience managing engineering and operations for CERN and is a three-year Chef veteran. Casey brings deep expertise in DevOps practices, as well as an innate understanding of the needs of Chef customers and the community. Casey will oversee the quality and cadence of product development for Chef's engineering and operations teams, and will report to Chef CEO Barry Crist.
The WebRTC Summit 2014 New York, to be held June 9-11, 2015, at the Javits Center in New York, NY, announces that its Call for Papers is open. Topics include all aspects of improving IT delivery by eliminating waste through automated business models leveraging cloud technologies. WebRTC Summit is co-located with 16th International Cloud Expo, @ThingsExpo, Big Data Expo, and DevOps Summit.
Even though it’s now Microservices Journal, long-time fans of SOA World Magazine can take comfort in the fact that the URL – soa.sys-con.com – remains unchanged. And that’s no mistake, as microservices are really nothing more than a new and improved take on the Service-Oriented Architecture (SOA) best practices we struggled to hammer out over the last decade. Skeptics, however, might say that this change is nothing more than an exercise in buzzword-hopping. SOA is passé, and now that people are ...
Countless business models have spawned from the IaaS industry. Resell Web hosting, blogs, public cloud, and on and on. With the overwhelming amount of tools available to us, it's sometimes easy to overlook that many of them are just new skins of resources we've had for a long time. In his General Session at 16th Cloud Expo, Phil Jackson, Lead Developer Advocate at SoftLayer, will break down what we've got to work with and discuss the benefits and pitfalls to discover how we can best use them t...
SYS-CON Events announced today that SafeLogic has been named “Bag Sponsor” of SYS-CON's 16th International Cloud Expo® New York, which will take place June 9-11, 2015, at the Javits Center in New York City, NY. SafeLogic provides security products for applications in mobile and server/appliance environments. SafeLogic’s flagship product CryptoComply is a FIPS 140-2 validated cryptographic engine designed to secure data on servers, workstations, appliances, mobile devices, and in the Cloud....