“I believe it is incumbent on the Cloud Service Providers (CSPs) and/or System Integrators (SIs) to understand the regulatory and compliance-related issues that their customers face,” noted Manjula Talreja, VP of Global Cloud Business Development at Cisco, in this exclusive Q&A with Cloud Expo Conference Chair Jeremy Geelan. “Of course these issues are different in each industry and in each country.”
Cloud Computing Journal: The move to cloud isn't about saving money, it is about saving time - ...| By Marketwire . | Article Rating: |
|
| January 7, 2013 12:15 PM EST | Reads: |
323 |
EMERYVILLE, CA -- (Marketwire) -- 01/07/13 -- VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced that Windstream Communications (www.windstream.com), a provider of high-speed Internet, streaming entertainment, home phone and digital TV services to residential customers in 18 states, has launched Wendy (www.windstream.com/Support/), the company's intelligent virtual agent that provides a new online customer engagement channel to its customers. Windstream is the latest telecommunications company to select VirtuOz and leverage their domain expertise in the telecommunications sector.
Wendy is an integral component in Windstream's vision to become the leading telecommunications innovator with the most cutting edge technology -- not only in the services they offer, but also in how they support their customers. Her initial mission is to provide an engaging customer experience, while lowering operational costs by quickly and effectively answering customers' support questions.
"Our decision to use a virtual agent is part of our commitment to being innovators in the telecommunications space," said Sarah Day, vice president of Consumer Marketing at Windstream. "In order to win in our markets, Windstream must keep pace with customers and that means delivering content and support to them when, where and how they want it. Using a virtual agent will deliver the kind of always on, engaging, and contextual experience that our Web savvy consumers expect. And with VirtuOz's proven track record, we knew we would produce a world-class agent."
Offering a compelling customer engagement alternative to email, live chat or phone calls, Wendy provides 24/7 online support across a range of topics, including frequent customer inquiries around billing and technical support. Prominently displayed on Windstream's main support page as well as product specific and contact pages, Wendy is also tightly integrated with the company's live chat, powered by VirtuOz partner Moxie Software, to ensure 100 percent resolution of the customer's problem.
"We are extremely excited to partner with Windstream," said Alex LeBrun, CEO and president of VirtuOz. "Windstream's commitment to innovation and a superior customer experience, combined with our telecommunications best practices and proven technology, is delivering a truly compelling virtual agent solution that is elevating their reputation in the industry."
About Wendy
Employer: Windsteam Communications (www.windstream.com)
Powered by: VirtuOz (www.virtuoz.com)
Born: January 3, 2013
Location: http://www.windstream.com/Support/
Mission: Wendy is an integral component in Windstream's vision to become the leading telecommunications innovator with the most cutting edge technology -- not only in the services they offer, but also in how they support their customers. Her initial mission is to provide an engaging customer experience, while lowering operational costs by quickly and effectively answering customers' support questions.
About VirtuOz
VirtuOz is the leader in Digital Customer Relationships, enabling large and mid-market enterprises to use Intelligent Virtual Agents to provide world-class online marketing, sales, and support channels, ensuring a high quality user experience while improving operational performance. Recognized by CRM Idol 2012, the American Business Awards, Best in Biz, Network Products Guide and the TiE50 Awards, the company's award winning intelligent virtual agents offer companies a new channel for online self-service that delivers the best possible customer experience at one-tenth the cost of traditional channels. VirtuOz solutions combine best-in-class virtual agent solutions with best practices across agent development, deployment, and optimization to deliver predictable and measurable results. Intelligent virtual agents are predicted to become the new standard for customer interaction in the next few years. VirtuOz leads the market for successful use of intelligent virtual agents, having processed over 166 million conversations on behalf of its customers in 2011 and with the largest number of live enterprise intelligent virtual agents for Global 2000 companies including PayPal, Michelin, SFR, GameFly, and Symantec. More information about VirtuOz can be found at www.virtuoz.com.
About Windstream
Windstream Corp. (NASDAQ: WIN) is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, phone and digital TV services to consumers primarily in rural areas. Windstream has more than $6 billion in annual revenues and is listed on the S&P 500 index. For more information, visit www.windstream.com.
VirtuOz is a trademark of VirtuOz, Inc. All other company and product names are trademarks or registered trademarks of their respective holders.
Image Available: http://www2.marketwire.com/mw/frame_mw?attachid=2194968
Add to Digg Bookmark with del.icio.us Add to Newsvine
For press inquiries:
Aimee Quemuel
Codey Communications
(415) 753-9005
Email Contact
Scott L. Morris
Windstream Communications
(501) 748-5342
Email Contact
Published January 7, 2013 Reads 323
Copyright © 2013 SYS-CON Media, Inc. — All Rights Reserved.
Syndicated stories and blog feeds, all rights reserved by the author.
More Stories By Marketwire .
Copyright © 2009 Marketwire. All rights reserved. All the news releases provided by Market Wire are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.
- Cloud People: A Who's Who of Cloud Computing
- New Relic Q1 2013 Blazes Past Growth Targets and Reaches 40,000 Active Customer Accounts
- Five Big Data Features in SQL Server
- Cloud Business Solutions, Social Media, and Platform Systems of Engagement Market Shares, Strategies, and Forecasts, Worldwide, 2013 to 2019
- Cloud Expo NY: Cloud & Location-Aware Big Data Is Changing Our World
- MicroStrategy Announces General Availability of MicroStrategy 9.3.1
- ExtraHop Named a Best of Interop 2013 Finalist for Two Awards: Best Cloud and Virtualization Product and Best Monitoring and Management Product
- GoBank Announces Timing of General Availability and National Distribution Relationships at FinovateSpring
- MicroStrategy Announces General Availability of MicroStrategy 9.3.1
- Riverbed Strengthens Commitment to Federal Market; Achieves Common Criteria Certification for Network Performance Management Solution
- Part 3 | Component Models in Java
- Component Models in Java | Part 2
- Cloud People: A Who's Who of Cloud Computing
- AMD and Adobe Collaborate on Upcoming Version of Adobe Premiere Pro Software to Enable Breakthrough Video Editing Performance Through Open Standards
- New Relic Q1 2013 Blazes Past Growth Targets and Reaches 40,000 Active Customer Accounts
- Predixion Software Announces General Availability of the Latest Version of its Predictive Analytics Platform
- Social Loginwall Failure
- Five Big Data Features in SQL Server
- WordsEye Announces Upcoming Beta of a First-of-Its-Kind Text-to-Scene Application
- Cloud Business Solutions, Social Media, and Platform Systems of Engagement Market Shares, Strategies, and Forecasts, Worldwide, 2013 to 2019
- Cloud Expo NY: Cloud & Location-Aware Big Data Is Changing Our World
- MicroStrategy Announces General Availability of MicroStrategy 9.3.1
- ExtraHop Named a Best of Interop 2013 Finalist for Two Awards: Best Cloud and Virtualization Product and Best Monitoring and Management Product
- GoBank Announces Timing of General Availability and National Distribution Relationships at FinovateSpring
- Building a Drag-and-Drop Shopping Cart with AJAX
- What Is AJAX?
- Google Maps! AJAX-Style Web Development Using ASP.NET
- Flashback to January 2006: Exclusive SYS-CON.TV Interviews on "OpenAjax Alliance" Announcement
- Where Are RIA Technologies Headed in 2008?
- How and Why AJAX, Not Java, Became the Favored Technology for Rich Internet Applications
- AJAXWorld Conference & Expo to Take Place October 2-4, 2006, at the Santa Clara Convention Center, California
- "Real-World AJAX" One-Day Seminar Arrives in Silicon Valley
- AJAX Sponsor Webcasts Are Now Available at AJAXWorld Website
- AJAXWorld University Announces AJAX Developer Bootcamp
- AJAX Support In JadeLiquid WebRenderer v3.1
- Struts Validations Framework Using AJAX
“I believe it is incumbent on the Cloud Service Providers (CSPs) and/or System Integrators (SIs) to understand the regulatory and compliance-related issues that their customers face,” noted Manjula Talreja, VP of Global Cloud Business Development at Cisco, in this exclusive Q&A with Cloud Expo Conference Chair Jeremy Geelan. “Of course these issues are different in each industry and in each country.”
Cloud Computing Journal: The move to cloud isn't about saving money, it is about saving time - ...Jun. 17, 2013 07:00 AM EDT Reads: 3,940 |
By Jeremy Geelan “Regulations and compliance are key trust topics with regards to cloud solutions and technology,” noted Sven Denecken, Vice President, Strategy and Co-Innovation Cloud Solutions, SAP AG, in this exclusive Q&A with Cloud Expo Conference Chair Jeremy Geelan. “But it is also more than security of access – it is portability of data and a clear definition of where the data resides.”
Cloud Computing Journal: The move to cloud isn't about saving money, it is about saving time – agree or disagree?
Sve...Jun. 17, 2013 06:30 AM EDT Reads: 1,698 |
By Jeremy Geelan Many organizations want to expand upon the IaaS foundation to deliver cloud services in all forms – software, mobility, infrastructure and IT. Understanding the strategy, planning process and tools for this transformation will help catalyze changes in the way the business operates and deliver real value. Jun. 13, 2013 09:00 AM EDT Reads: 3,122 |
By Elizabeth White Jun. 13, 2013 07:00 AM EDT Reads: 2,281 |
By Jeremy Geelan IT has more opportunities than ever before with the growth in users, devices, data and secure cloud services. This creates not only a more enriching experience for users, but more opportunities for businesses. The key to capitalizing on these opportunities is to have the right tools in place to help scale operations. In his Day 3 Keynote at 12th Cloud Expo | Cloud Expo New York [June 10-13, 2013], Intel's Rob Crooke will describe the range of products that Intel provides to support different usa...Jun. 12, 2013 08:30 AM EDT Reads: 3,099 |
By Elizabeth White Jun. 11, 2013 12:00 PM EDT Reads: 1,982 |
By Elizabeth White One of the cloud’s biggest draws is the capability to virtualize computing resources, allowing it to be consumed with the click of a mouse. But behind that simple click is an enormous infrastructure challenge that has recently been cited as a major cause for slower enterprise adoption. Enterprises can better prepare for this shift and take full advantage of future computing benefits. Between architecture design and migration planning, the road can be long, so what do you do with your talent?
I...Jun. 11, 2013 09:00 AM EDT Reads: 4,180 |
By Pat Romanski In the old world of IT, if you didn't have hardware capacity or the budget to buy more, your project was dead in the water. Budget constraints can leave some of the best, most creative and most ingenious innovations on the cutting room floor. It’s a true dilemma for developers and innovators – why spend the time creating, when a project could be abandoned in a blink? That was the old world. In the new world of IT, developers rule. They have access to resources they can spin up instantly.
A hyb...Jun. 11, 2013 08:00 AM EDT Reads: 4,267 |
By Pat Romanski INetU, the industry's experts in complex hosting and a global provider of business-centric managed cloud and application hosting, has announced that Cloud Architect Rich Hand will be presenting "Private Cloud, Public Cloud - Is There a Third Option?" at the 12th International Cloud Expo taking place June 10-13, 2013 in New York City.
As more enterprise IT departments move into the cloud, many executives are evaluating whether to adopt a Public or Private cloud. The cost benefits of the Public ...Jun. 11, 2013 07:00 AM EDT Reads: 1,878 |
By Liz McMillan “I’m careful when using terms like Big Data, because it can mean so many things to different people,” explained Eric Hanselman, Chief Analyst at 451 Research, in this exclusive Q&A with Cloud Expo Conference Chair Jeremy Geelan. “There is huge value in analytics that companies can use to pull intelligence from a collection of data sources that are available in their businesses. The inexpensive storage that cloud services can offer make a great environment to pull together siloed data.”
Cloud Co...Jun. 10, 2013 01:00 PM EDT Reads: 2,143 |








“Regulations and compliance are key trust topics with regards to cloud solutions and technology,” noted Sven Denecken, Vice President, Strategy and Co-Innovation Cloud Solutions, SAP AG, in this exclusive Q&A with Cloud Expo Conference Chair Jeremy Geelan. “But it is also more than security of access – it is portability of data and a clear definition of where the data resides.”
Cloud Computing Journal: The move to cloud isn't about saving money, it is about saving time – agree or disagree?
Sve...
Many organizations want to expand upon the IaaS foundation to deliver cloud services in all forms – software, mobility, infrastructure and IT. Understanding the strategy, planning process and tools for this transformation will help catalyze changes in the way the business operates and deliver real value.
IT has more opportunities than ever before with the growth in users, devices, data and secure cloud services. This creates not only a more enriching experience for users, but more opportunities for businesses. The key to capitalizing on these opportunities is to have the right tools in place to help scale operations. In his Day 3 Keynote at 12th Cloud Expo | Cloud Expo New York [June 10-13, 2013], Intel's Rob Crooke will describe the range of products that Intel provides to support different usa...
One of the cloud’s biggest draws is the capability to virtualize computing resources, allowing it to be consumed with the click of a mouse. But behind that simple click is an enormous infrastructure challenge that has recently been cited as a major cause for slower enterprise adoption. Enterprises can better prepare for this shift and take full advantage of future computing benefits. Between architecture design and migration planning, the road can be long, so what do you do with your talent?
I...
In the old world of IT, if you didn't have hardware capacity or the budget to buy more, your project was dead in the water. Budget constraints can leave some of the best, most creative and most ingenious innovations on the cutting room floor. It’s a true dilemma for developers and innovators – why spend the time creating, when a project could be abandoned in a blink? That was the old world. In the new world of IT, developers rule. They have access to resources they can spin up instantly.
A hyb...
INetU, the industry's experts in complex hosting and a global provider of business-centric managed cloud and application hosting, has announced that Cloud Architect Rich Hand will be presenting "Private Cloud, Public Cloud - Is There a Third Option?" at the 12th International Cloud Expo taking place June 10-13, 2013 in New York City.
As more enterprise IT departments move into the cloud, many executives are evaluating whether to adopt a Public or Private cloud. The cost benefits of the Public ...
“I’m careful when using terms like Big Data, because it can mean so many things to different people,” explained Eric Hanselman, Chief Analyst at 451 Research, in this exclusive Q&A with Cloud Expo Conference Chair Jeremy Geelan. “There is huge value in analytics that companies can use to pull intelligence from a collection of data sources that are available in their businesses. The inexpensive storage that cloud services can offer make a great environment to pull together siloed data.”
Cloud Co...
Interview with CEO Brad Bostic - hc1.com is committed to improving the quality of healthcare while reducing costs. We believe a critical ingredient to averting the current healthcare crisis faced by the US can only occur by improving the way healthcare professionals across the continuum of care man...
n the cloud doesn't matter whether you are running on an Open Source platform or not - it is NOT free because you pay for the service. And for long Open Source project have been funded through the services premiums that you pay. I would argue that Open Source vendors have mastered the way they can t...
Virtual Desktop Infrastructure (VDI) solutions allow IT organizations to deploy and manage virtual user desktops in the data center, eliminating the tedious management of numerous physical desktops. At the same time, virtual desktops allow end users to maintain their own personal desktops with acces...
The notion that PaaS exists solely "in the cloud" as a discrete environment of developer services is hampering the maturation of enterprise PaaS.
The three most common answers to "give me an example of PaaS" are: Force.com, Azure, Google. I didn't even need to do an unscientific Internet survey to ...
In this article, we’ll provide an overview of the Hyper-V enhancements in Windows Server 2012 R2. After you review these new capabilities, I’m sure you’ll see why the R2 release is a MAJOR RELEASE – so MUCH MORE than “just another” Service Pack release!
This month, we’ll be releasing a new article ...
Software defined networking (SDN) has been in the spotlight since its conception in recent years because of the revolutionary potential that this emergent technology has for the future of IT networking. SDN is like a testament to the changing times. It is a confluence of several of the most signific...
For more than half a century, cloud computing has changed names more often than a Hollywood starlet.
Utility computing. Time share. Thin client. SaaS. PaaS. IaaS. While concepts have been added and capabilities grown, cloud computing was no more invented by Amazon or other modern vendors in the las...
As with everything else, the best way to get a view of a new technology area is by asking for independent opinions. The old adage of the 6 blind men and the elephant comes to mind. Coincidentally, there were six "blind men" on the panel, including our very engaging host, Mr. Geelan. And there were v...
Cloud Expo 2013 New York is all about the technlogies that enable cloud computing. The multiple tracks,, boot camp, keynotes and general sessions all focus on how to enable cloud computing through hosting, storage, data, APIs and services and application - grouped under IaaS, PaaS, and SaaS models. ...
Legacy apps are surely the albatross of the modern cloud-enabled IT department – you put them there, and now you have to live with them.
Short of scrapping millions of dollars of worth of investments, something needs to be done with these apps, especially when cloud adoption is altering the effic...












