
By PR Newswire | Article Rating: |
|
December 31, 2012 01:26 AM EST | Reads: |
1,845 |

GURGAON, India, December 31, 2012 /PRNewswire/ --
Drishti's Ameyo has Been Opted as the Technology Solution to Boost up Customer Interactions, by CaratLane.com
CaratLane.com is one of India's prominent e-commerce companies that deals in diamonds and has earned its fame as one of the most distinguished online brands from the very onset. It commenced business with an ambition to transform the purchase of diamonds and diamond jewelleries in the Indian market. Therefore, in order to materialize it's business wishlist, CaratLane.com chose Ameyo as their backbone technology.
(Logo: http://photos.prnewswire.com/prnh/20120625/IND10048699)
CaratLane was in the hunt of a technology that could assist them in monitoring calls. They wanted to record and track the interactions between a customer and an agent ensuring quality service to diamond buyers. They were initially using a legacy PBX setup which only enabled them to make or recieve calls, but had no provision for calls to be gauged or scrutinized. Also, they needed an advanced IVR setup with ACD which directed customers to relative departments and also managed calls after office hours.
In reference to this, Divya Ravindran, Manager - Sales, CaratLane.com informs, "We are a renowned dealer of wide varieties of solitaires and diamond jewellery, and were in the hunt for a platform which would ensure a complete customer interaction management. We demanded a solution that could handle calls for our premier customers with no hassles. We also aimed at providing specific customer details to our contact center agents and monitor calls as each call is of high value. Ameyo best suited our requirements, by enabling segregation of calls through AMEYO's priority based routing thereby, directing customers to the relevant agents for quick query resolution. Its IVR solution has made calls streamlined thus; making customer interaction simplified."
With the help of the advanced IVR, calls could now be segregated wherein customers were routed to the respective departments and they received quick responses to their queries. The Voice Logger feature of AMEYO maintained voice logs on interactions executed between customer and agent which enabled them take steps to improve their service quality further. In addition to these features, AMEYO also offered them with the provision to create reports on the calls which the traditional technology they used was devoid of. This feature kept a track on the number of calls attended as well as the calls dropped. CaratLane.com has witnessed a considerable transition in its operations through CIM solution, Ameyo.
About CaratLane.com:
CaratLane.com is one of India's leading e-commerce companies and one of the most visible online brands since its inception. It was started with a mission to change the way diamonds and diamond jewellery are bought in India. The site boasts of the largest range of diamonds & diamond designs in the country. Sparkling solitaires & precious diamond and gemstone jewellery leave their portal daily, to reach delighted customers.It has begun operations in the face of a definite scope for creating an online diamond jewellery business in India.
About AMEYO:
AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth. AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.
About Drishti:
Drishti is a leading provider of Contact Center Software and Enterprise Communication Applications. Drishti offers communications solutions that empower enterprises to dynamically manage business processes, interactions, workforce and service levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth.
Primary Media Contact: Vijayendra Raj, [email protected], 91-124-4771000
Published December 31, 2012 Reads 1,845
Copyright © 2012 SYS-CON Media, Inc. — All Rights Reserved.
Syndicated stories and blog feeds, all rights reserved by the author.
More Stories By PR Newswire
Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.
![]() Apr. 22, 2018 04:30 AM EDT Reads: 4,096 |
By Liz McMillan ![]() Apr. 22, 2018 04:15 AM EDT Reads: 5,925 |
By Elizabeth White ![]() Apr. 22, 2018 04:00 AM EDT Reads: 17,235 |
By Liz McMillan ![]() Apr. 22, 2018 03:00 AM EDT Reads: 3,781 |
By Liz McMillan Apr. 22, 2018 02:30 AM EDT Reads: 2,750 |
By Yeshim Deniz ![]() Apr. 22, 2018 02:15 AM EDT Reads: 1,942 |
By Elizabeth White ![]() Apr. 22, 2018 01:30 AM EDT Reads: 6,748 |
By Liz McMillan ![]() Apr. 22, 2018 01:15 AM EDT Reads: 5,114 |
By Pat Romanski ![]() Apr. 22, 2018 12:45 AM EDT Reads: 15,897 |
By Elizabeth White ![]() Apr. 22, 2018 12:45 AM EDT Reads: 5,214 |
By Elizabeth White Apr. 22, 2018 12:30 AM EDT Reads: 7,513 |
By Liz McMillan Apr. 22, 2018 12:15 AM EDT Reads: 2,574 |
By Pat Romanski ![]() Apr. 22, 2018 12:00 AM EDT Reads: 3,716 |
By Pat Romanski Apr. 21, 2018 11:45 PM EDT Reads: 2,676 |
By Pat Romanski ![]() Apr. 21, 2018 11:15 PM EDT Reads: 1,902 |
By Elizabeth White ![]() Apr. 21, 2018 11:00 PM EDT Reads: 6,309 |
By Pat Romanski ![]() Apr. 21, 2018 11:00 PM EDT Reads: 6,852 |
By Liz McMillan ![]() Apr. 21, 2018 10:45 PM EDT Reads: 6,787 |
By Liz McMillan ![]() Apr. 21, 2018 10:15 PM EDT Reads: 22,530 |
By Pat Romanski ![]() Apr. 21, 2018 10:15 PM EDT Reads: 6,941 |
By Yeshim Deniz ![]() Apr. 21, 2018 09:30 PM EDT Reads: 6,799 |