|By Business Wire||
|December 13, 2012 07:02 AM EST||
Agio Technology, the provider of superior managed IT services to the world’s premier hedge funds, today announced the system-wide implementation of Agio ESP, its revolutionary, comprehensive Enterprise Service Platform. Fully automated, Agio ESP ensures Agio engineers can always focus on their clients’ most critical issues and consistently deliver a superior quality end-user experience across all Agio services.
Agio ESP represents a major breakthrough, not only for Agio, but also for its hedge fund clients, providing them with levels of insight and transparency into the overall service processes never before possible. The key to the enhanced insight and transparency is the Agio ESP Dashboard, providing clients and Agio engineers with a real-time-view of service processes; they see what we see. With ESP, Agio clients have an “inside” view of the entire ticketing process, and have a real understanding of exactly what is happening at any given moment in time.
Applying advanced algorithms and predictive analytics dramatically enhance client service.
Utilizing a scriptable heuristic algorithm, Agio ESP automatically prioritizes cases based on multiple inputs, including but not limited to, issue, case severity, contact or client-specific Service Level Agreements (SLA). Not only will Agio ESP provide our clients with a superior user experience today, the important data the platform will present will allow us to provide an even more superior client experience in the days ahead. Utilizing advanced data mining techniques and predictive analytics Agio ESP will allow our engineers to be increasingly proactive, and preventing issues from occurring in the first instance is always better than having to resolve them later.
In making the announcement today, Bart McDonough, Founder & CEO of Agio Technology, said, “The beta testing of Agio ESP clearly demonstrated ESP makes our service processes far more efficient, and our overall goal of consistent, excellent communication, more achievable. And as we have rolled out the platform, those results, if anything, have been more encouraging.
“At Agio,” McDonough continued, “we have always taken great pride in our high service standards and performance, and are continually challenging our team members to improve. They have always answered that challenge and, as a group, are really excited about the potential this great new tool will provide them to enhance our clients’ experience. Coming unglued when a client’s world is melting down is not an option. It’s in our DNA to keep it cool and ESP gives us a continued edge to provide the superior support our clients demand.”
About Agio Technology (http://www.agioIT.com)
Agio Technology provides superior managed IT services to the world’s premier hedge funds through technology hosting, monitoring, management, disaster prevention & recovery and other high-end technology services. Our infrastructure, people and culture are of one with our hedge fund clients, allowing us to not only be responsive to their needs but, in many cases, anticipate them as well. We provide our investment management and technology executive clients with the comfort to focus on their core competencies knowing Agio has full control of the complex technology services they have entrusted to us.
To continue to earn their trust, we employ rigorous standards around customer service, hiring, training, learning and growth. And seek to mirror the dynamic culture, and the sense of urgency, surrounding a premier hedge fund. Agio Technology is headquartered in New York City, with operational headquarters in Norman, OK, and offices in Boston, MA; Dallas, TX; San Francisco, CA; Seattle, WA; London, England and Hong Kong, PRC.
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