Welcome!

IoT User Interface Authors: Pat Romanski, Liz McMillan, Elizabeth White, Peter Galvin, Dana Gardner

Related Topics: Microservices Expo, Industrial IoT, Mobile IoT, Containers Expo Blog, @CloudExpo

Microservices Expo: Article

Telecommuting – The Invisible Employee

The biggest advantages to having remote workers & virtual offices are in-house facility costs, expansion, & talent acquisition

One of the truisms in information technology is that everything old is new again - well, except maybe for punched cards. We went from big corporate data centers to regional/division corporate data centers back to big corporate data centers and now to even bigger cloud data centers. We have gone from dumb terminals were everything was done on the mainframe, to PCs, and now to virtualized desktops - where everything is run on the central servers. And now, we are back to talking about the IT advantages of telecommuting.

Telecommuting is certainly nothing new. But what is changing is how people are telecommuting and the IT processes and procedures that support them. Gone are the days of modem banks and analog days. Gone are the days when IT departments handed out PCs so people could work from home. And gone are the days when connecting remote employees meant connecting them directly into the corporate network.

When most people think of telecommuting, we hark back to the model that JetBlue made famous: the company supplied the personal computer, monitor, keyboard, mouse, and Internet connection (there is no need to go back to the caveman days with terminals and modems or acoustic couplers!). The PC was company property so that the policies, anti-virus, patches, etc., could all be controlled and managed by the corporate IT department. After all, a lot of employees still didn't even own their own computer.

These PCs had the necessary software pre-loaded on them, be it a thick client or a terminal emulator. When the remote staff connected in - their computers were placed onto the corporate network and became part of the companies extended network. When the PCs needed to be updated, patched, or upgraded - the employee had to bring everything back to the in-house IT department.

What changed? Well... EVERYTHING! There were four basic changes made for teleworking - and each of these changes required the IT department to adapt in different ways. As the ability to provide a realistic work environment kept increasing, we have gone from teleworkers to virtual offices.

One of the first big changes was that users no longer wanted to take a company PC home with them. They had their own perfectly good computer, and wanted to be able to connect using their machines. These machines/users wanted to connect to the company over the Internet instead of through dial-up modems. So IT departments started to increase their network connectivity, add Virtual Private Network (VPN) devices, and put in place intrusion detection/prevention appliances. Many a sleepless night was had by the IT administrator waiting for some remote user to spread a worm or Trojan through the entire organization.

The next big change was also Internet related - the death of thick clients. As browser technologies involved we were finally able to produce thick-client like look-and-feel inside a browser window. Most companies ported their internal applications to use browser-based web interfaces. These browser-based applications were exactly what were needed to allow better remote workers.

Ironically the Internet contributed the necessary technology to the next big change in our march to the virtual office: the move from IPSec-based VPN connections to browser-based SSL connections. IPSec, while a good protocol, proved problematic. Many travelers found out that their VPN connections were either blocked, or that the ISP or hotel lacked the technology to allow IPSec to pass through their networks. Just about every company's helpdesk received a call from some executive complaining about being unable to connect, and the helpdesk would have to try to work with the hotel or ISP to resolve the problem (and usual not be able to).

SSL VPNs resolve that issue because they work through the browser - an application that every PC already had loaded and that every user was already familiar with using. No longer would users have to be given CDs of the VPN software along with installation instructions (and the sure to follow helpdesk call). Most SSL VPN systems function as a proxy to allow dynamic access rights to the user. Instead of connecting them to the network (along with every virus, Trojan, and worm and the person's computer), we can now limit them to accessing the company's Intranet server, or to allow only access to specific company web pages.

Now that we have people using their own computers, over their own Internet connection, to securely access browser based applications - we must be done, right? What could be left? What is left is giving the user the necessary tools to have a virtual office instead of a remote connection.

Remote phone are required. The person needs to have a phone at his desk - even if that desk is 1000 miles away (or more). Here again new technology was required. We needed the new modern voice systems that allow Voice over IP (VoIP) so that we could have corporate phones remotely become part of the corporate telephone system. Even here, this is starting to give way to soft phones - software running on somebody's computer that provides that phone interface.

The remote person needs to know if his/her co-worker is available. After all, she can't simply look over the cubicle wall anymore to see if the coworker is there or not - and she can't see/hear if the co-worker is on the phone. But presence software, tied into the phone and using software on the person's computer, can tell the remote person if that co-worker is on the phone, in a meeting, or even at their desk working on their computer. Such presence software is normally built into an instant messaging client. These clients provide an easy way to communicate with somebody. Instant messaging is the new way to ask: Do you have a second?

The final piece of the puzzle to finally become feasible is video conferencing. IT departments no longer have to purchase expensive cameras, video conferencing servers, and large data connections everywhere. Point-to-point ad-hoc video conferences are easily done today with commercial "webcams" sitting on people's monitors and attached to their computers. In fact, most modern laptops have webcams built into them. Video conferencing allows the visual interfacing that is critical in modern communications. If you think that video is not important, remember that 70% of all our communication information comes from visual "clues". Without providing video conferencing, you are removing 70% of the person's comprehension.

Now that we know how to create a modern telecommuter environment, the question becomes whether we should allow telecommuting. Why are companies, both big and small, investing in this technology? Is this a technology that you should to be implementing?

The biggest advantages to having remote workers and virtual offices are in-house facility costs, expansion, and talent acquisition. Companies that have increased their use of remote workers have benefited from reduced building overhead expenses. One company that I frequently visit has been so successful with their remote worker program that they had to close the on-site cafeteria because there simply wasn't enough staff present to make use of it.

JetBlue used remote employees to staff their reservation lines. These were primarily part-time college educated women who only wanted to work 3-4 hours while their kids were in school. Using remote employees allowed JetBlue to staff across the country - thereby moving calls across the country as people's shifts changed. This is something that could not have been done with a traditional on-site call center.

Sometimes the perfect employee that you need to succeed isn't willing to relocate to where your office is. This leaves employers with the choice of either doing without a key resource, or figuring out how to allow that employee to work from home. Remote employees and virtual offices empower an employer to find the employee that will best contribute to the company - even if that person lives in a mountain cabin.

Those people who wonder if I really mean what I say about the advantages of virtual offices should know that it is what I use. I have a company phone that connects directly over the Internet to the company's phone system. I have an SSL VPN connection to gain access to the internal system. I use Cisco's Jabber service to provide presence information and instant messaging capabilities. And I use Cisco's WebEx Telepresence video conferencing service for when I need "face-to-face" time. The most important lesson I have learned about using a virtual office is to treat it like it is your real office - because the day you decide to wear your fuzzy slippers to the office is the day your boss will have a surprise video conference call with you.

More Stories By Dean Nedelman

Dean Nedelman is Director of Professional Services at ASi Networks, a network and voice services firm in City of Industry, Calif. In this role, he supports our major accounts, and oversees the implementation of advanced Cisco solutions and services. He has over 25 years of experience in technical and executive level technology roles, primarily in secure high performance computer environments across multiple industries and sectors. Dean's background includes security, high availability, telephony, advanced network, wide area application services, and storage area networks.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


@CloudExpo Stories
Digital Initiatives create new ways of conducting business, which drive the need for increasingly advanced security and regulatory compliance challenges with exponentially more damaging consequences. In the BMC and Forbes Insights Survey in 2016, 97% of executives said they expect a rise in data breach attempts in the next 12 months. Sixty percent said operations and security teams have only a general understanding of each other’s requirements, resulting in a “SecOps gap” leaving organizations u...
Cognitive Computing is becoming the foundation for a new generation of solutions that have the potential to transform business. Unlike traditional approaches to building solutions, a cognitive computing approach allows the data to help determine the way applications are designed. This contrasts with conventional software development that begins with defining logic based on the current way a business operates. In her session at 18th Cloud Expo, Judith S. Hurwitz, President and CEO of Hurwitz & ...
In his general session at 18th Cloud Expo, Lee Atchison, Principal Cloud Architect and Advocate at New Relic, discussed cloud as a ‘better data center’ and how it adds new capacity (faster) and improves application availability (redundancy). The cloud is a ‘Dynamic Tool for Dynamic Apps’ and resource allocation is an integral part of your application architecture, so use only the resources you need and allocate /de-allocate resources on the fly.
"A lot of times people will come to us and have a very diverse set of requirements or very customized need and we'll help them to implement it in a fashion that you can't just buy off of the shelf," explained Nick Rose, CTO of Enzu, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, wh...
It's easy to assume that your app will run on a fast and reliable network. The reality for your app's users, though, is often a slow, unreliable network with spotty coverage. What happens when the network doesn't work, or when the device is in airplane mode? You get unhappy, frustrated users. An offline-first app is an app that works, without error, when there is no network connection. In his session at 18th Cloud Expo, Bradley Holt, a Developer Advocate with IBM Cloud Data Services, discussed...
19th Cloud Expo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterpri...
What does it look like when you have access to cloud infrastructure and platform under the same roof? Let’s talk about the different layers of Technology as a Service: who cares, what runs where, and how does it all fit together. In his session at 18th Cloud Expo, Phil Jackson, Lead Technology Evangelist at SoftLayer, an IBM company, spoke about the picture being painted by IBM Cloud and how the tools being crafted can help fill the gaps in your IT infrastructure.
SYS-CON Events announced today that Bsquare has been named “Silver Sponsor” of SYS-CON's @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. For more than two decades, Bsquare has helped its customers extract business value from a broad array of physical assets by making them intelligent, connecting them, and using the data they generate to optimize business processes.
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devices - comp...
"SpeedyCloud's specialty lies in providing cloud services - we provide IaaS for Internet and enterprises companies," explained Hao Yu, CEO and co-founder of SpeedyCloud, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Machine Learning helps make complex systems more efficient. By applying advanced Machine Learning techniques such as Cognitive Fingerprinting, wind project operators can utilize these tools to learn from collected data, detect regular patterns, and optimize their own operations. In his session at 18th Cloud Expo, Stuart Gillen, Director of Business Development at SparkCognition, discussed how research has demonstrated the value of Machine Learning in delivering next generation analytics to imp...
There is little doubt that Big Data solutions will have an increasing role in the Enterprise IT mainstream over time. Big Data at Cloud Expo - to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA - has announced its Call for Papers is open. Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is...
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
Creating replica copies to tolerate a certain number of failures is easy, but very expensive at cloud-scale. Conventional RAID has lower overhead, but it is limited in the number of failures it can tolerate. And the management is like herding cats (overseeing capacity, rebuilds, migrations, and degraded performance). Download Slide Deck: ▸ Here In his general session at 18th Cloud Expo, Scott Cleland, Senior Director of Product Marketing for the HGST Cloud Infrastructure Business Unit, discusse...
Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is expected in the amount of information being processed, managed, analyzed, and acted upon by enterprise IT. This amazing is not part of some distant future - it is happening today. One report shows a 650% increase in enterprise data by 2020. Other estimates are even higher....
The cloud market growth today is largely in public clouds. While there is a lot of spend in IT departments in virtualization, these aren’t yet translating into a true “cloud” experience within the enterprise. What is stopping the growth of the “private cloud” market? In his general session at 18th Cloud Expo, Nara Rajagopalan, CEO of Accelerite, explored the challenges in deploying, managing, and getting adoption for a private cloud within an enterprise. What are the key differences between wh...
More and more companies are looking to microservices as an architectural pattern for breaking apart applications into more manageable pieces so that agile teams can deliver new features quicker and more effectively. What this pattern has done more than anything to date is spark organizational transformations, setting the foundation for future application development. In practice, however, there are a number of considerations to make that go beyond simply “build, ship, and run,” which changes ho...
It is one thing to build single industrial IoT applications, but what will it take to build the Smart Cities and truly society changing applications of the future? The technology won’t be the problem, it will be the number of parties that need to work together and be aligned in their motivation to succeed. In his Day 2 Keynote at @ThingsExpo, Henrik Kenani Dahlgren, Portfolio Marketing Manager at Ericsson, discussed how to plan to cooperate, partner, and form lasting all-star teams to change t...
Connected devices and the industrial internet are growing exponentially every year with Cisco expecting 50 billion devices to be in operation by 2020. In this period of growth, location-based insights are becoming invaluable to many businesses as they adopt new connected technologies. Knowing when and where these devices connect from is critical for a number of scenarios in supply chain management, disaster management, emergency response, M2M, location marketing and more. In his session at @Th...