Welcome!

Machine Learning Authors: Yeshim Deniz, Liz McMillan, Pat Romanski, Elizabeth White, Corey Roth

News Feed Item

CUSTOMER SUCCESS: Cornerstone OnDemand Delivers Best-in-Class Customer Experience with BMC Software

Cornerstone OnDemand, a global, cloud-based provider of talent management software solutions, empowers some of the world’s leading organizations to optimally engage their workforces to achieve superior business results.

To ensure high-quality customer service and experience for its 9.4 million users, Cornerstone’s IT team puts great focus on perfecting its customer-facing applications and rapidly addressing anything that negatively impacts their customers’ experience.

As part of this clear operational priority, Cornerstone implemented the BMC End User Experience Management solution from BMC Software (NASDAQ:BMC). Cornerstone chose the solution because it enabled the IT organization to identify and proactively resolve problems before end users were even aware they existed and improve efficiency.

“Using BMC Software’s End User Experience Management solution, we can resolve problems faster, and with real time updates on the user’s experience, we can verify that those problems are truly resolved,” said Justin Ferris, senior director of technology operations at Cornerstone. “Our customers are better served, and IT has a powerful tool to measure the actual end user experience.”

The Challenge

Cornerstone needed to improve its visibility into operations and establish better processes to eliminate inconsistent performance of customer-facing applications, such as training and workforce development solutions.

The Solution

Cornerstone implemented the BMC End User Experience Management solution to obtain greater visibility into application and web performance in order to rapidly identify, recreate, understand and resolve problems to ensure a consistent, satisfying user experience.

Benefits

By implementing the BMC End User Experience Management solution, Cornerstone has experienced a number of benefits, including:

  • Faster problem resolution to ensure the desired end user experience
  • Improved internal processes for greater Level 1 efficiency and immediate escalation of selected classes of problems
  • Improved confidence in the IT organization’s ability to solve problems

For more information on Cornerstone’s implementation and BMC’s End User Experience Management solution, please:

Business runs on IT. IT runs on BMC Software.

Business runs better when IT runs at its best. Tens of thousands of IT organizations around the world - from small and mid-market businesses to the Global 100 - rely on BMC Software (NASDAQ: BMC) to manage their business services and applications across distributed, mainframe, virtual and cloud environments. BMC helps customers cut costs, reduce risk and achieve business objectives with the broadest choice of IT management solutions, including industry-leading Business Service Management and Cloud Management offerings. For the four fiscal quarters ended September 30, 2012, BMC revenue was approximately $2.2 billion. www.bmc.com

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © Copyright 2012 BMC Software, Inc.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

CloudEXPO Stories
Andi Mann, Chief Technology Advocate at Splunk, is an accomplished digital business executive with extensive global expertise as a strategist, technologist, innovator, marketer, and communicator. For over 30 years across five continents, he has built success with Fortune 500 corporations, vendors, governments, and as a leading research analyst and consultant.
Cloud-enabled transformation has evolved from cost saving measure to business innovation strategy -- one that combines the cloud with cognitive capabilities to drive market disruption. Learn how you can achieve the insight and agility you need to gain a competitive advantage. Industry-acclaimed CTO and cloud expert, Shankar Kalyana presents. Only the most exceptional IBMers are appointed with the rare distinction of IBM Fellow, the highest technical honor in the company. Shankar has also received the prestigious Outstanding Technical Achievement Award three times - an accomplishment befitting only the most innovative thinkers. Shankar Kalyana is among the most respected strategists in the global technology industry. As CTO, with over 32 years of IT experience, Mr. Kalyana has architected, designed, developed, and implemented custom and packaged software solutions across a vast spectrum o...
Most DevOps journeys involve several phases of maturity. Research shows that the inflection point where organizations begin to see maximum value is when they implement tight integration deploying their code to their infrastructure. Success at this level is the last barrier to at-will deployment. Storage, for instance, is more capable than where we read and write data. In his session at @DevOpsSummit at 20th Cloud Expo, Josh Atwell, a Developer Advocate for NetApp, will discuss the role and value extensible storage infrastructure has in accelerating software development activities, improve code quality, reveal multiple deployment options through automated testing, and support continuous integration efforts. All this will be described using tools common in DevOps organizations.
DXWorldEXPO LLC announced today that ICOHOLDER named "Media Sponsor" of Miami Blockchain Event by FinTechEXPO. ICOHOLDER gives detailed information and help the community to invest in the trusty projects. Miami Blockchain Event by FinTechEXPO has opened its Call for Papers. The two-day event will present 20 top Blockchain experts. All speaking inquiries which covers the following information can be submitted by email to [email protected] Miami Blockchain Event by FinTechEXPOalso offers sponsorship and exhibit opportunities.
Today, we have more data to manage than ever. We also have better algorithms that help us access our data faster. Cloud is the driving force behind many of the data warehouse advancements we have enjoyed in recent years. But what are the best practices for storing data in the cloud for machine learning and data science applications?