Welcome!

Machine Learning Authors: Yeshim Deniz, Elizabeth White, Pat Romanski, Liz McMillan, Zakia Bouachraoui

News Feed Item

Frost & Sullivan: Network Operators Count on Customer Experience Monitoring Systems to Solidify Consumer Loyalty Globally

- Cost-effective, software-based monitoring solutions are gaining popularity with service providers

MOUNTAIN VIEW, California, Nov. 29, 2012 /PRNewswire/ -- The need to assess the quality of communication services from an end-user's perspective has presented the global customer experience (CE) monitoring market with immense growth opportunities. To understand the impact of broadband data proliferation and consumer desire to do everything on-the-go with network efficiency and quality of experience (QoE), service providers world-wide are turning to CE monitoring systems.

Click here to view the Analysis of the Global Customer Experience Monitoring Market video and gain access to the online community- http://bit.ly/SqX0d5.

New analysis from Frost & Sullivan (http://www.testandmeasurement.frost.com), Analysis of the Global Customer Experience Monitoring Market, finds that the market earned revenues of over $865.1 million in 2011 and estimates this to reach $2.54 billion in 2018.

If you are interested in more information on this research, please send an email to Jeannette Garcia, Corporate Communications, at [email protected], with your full name, company name, job title, telephone number, company email address, company website, city, state and country.

The trend towards increased mobility places a tremendous strain on networks, often causing congestion and leading to a negative end-user experience.

"The link between customer churn and QoE has been clearly established, which is why CE monitoring solutions have become a necessity," said Frost & Sullivan Program Manager Olga Yashkova. "With new high-capacity radio frequency access technologies gaining ground, such as long-term evolution (LTE) and LTE advanced, there is a real need to understand customer experience with networks and services."

Fixed-mobile convergence, as along with the deployment of Internet protocol (IP) technologies through both legacy and wireless systems, has further added complexity to networks. In addition, the increased number of applications requiring higher bandwidth is compelling operators to invest in faster transmission links. CE monitoring will enable service providers to better comprehend the impact of these new services on existing networks and users.

While CE monitoring vendors are capable of providing a vast amount of data; the challenge lies in the ability to offer meaningful information that will benefit operators.

"Vendors need to build cost-effective systems with high performance and scalability," said Yashkova. "Advanced solutions that can collect relevant information and provide applicable metrics will help boost adoption."

As end users become more cost-conscious, the market will see a shift towards software-based probes and software-as-a-service (SaaS) monitoring solutions.

Analysis of the Global Customer Experience Monitoring Market is part of the Test & Measurement Growth Partnership Services program, which also includes research in the following markets: Mobile Backhaul and Wireless Core Test Equipment Market, Global Wi-Fi Test Equipment Market, Global Wireless Test Equipment Market, and Global LTE Test Equipment Market. All research services included in subscriptions provide detailed market opportunities and industry trends evaluated following extensive interviews with market participants.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants.

Our "Growth Partnership" supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

  • The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
  • The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.

For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?

Contact Us: Start the discussion

Join Us: Join our community

Subscribe: Newsletter on "the next big thing"

Register: Gain access to visionary innovation

Analysis of the Global Customer Experience Monitoring Market
N874-30

Contact:
Jeannette Garcia
Corporate Communications – North America
P: +1.210.477.8427
E: [email protected]

http://www.frost.com

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

CloudEXPO Stories
Codete accelerates their clients growth through technological expertise and experience. Codite team works with organizations to meet the challenges that digitalization presents. Their clients include digital start-ups as well as established enterprises in the IT industry. To stay competitive in a highly innovative IT industry, strong R&D departments and bold spin-off initiatives is a must. Codete Data Science and Software Architects teams help corporate clients to stay up to date with the modern business digitalization solutions. Achieve up to 50% early-stage technological process development cost cutdown with science and R&D-driven investment strategy with Codete's support.
Tapping into blockchain revolution early enough translates into a substantial business competitiveness advantage. Codete comprehensively develops custom, blockchain-based business solutions, founded on the most advanced cryptographic innovations, and striking a balance point between complexity of the technologies used in quickly-changing stack building, business impact, and cost-effectiveness. Codete researches and provides business consultancy in the field of single most thrilling innovative technology today, allowing brand new ways of business process digitalization and optimization. Our team comprises of top-class blockchain experts, experienced in working with fast-changing tech stack, and with academic-level expertise in applied-mathematical foundations of blockchain.
Atmosera delivers modern cloud services that maximize the advantages of cloud-based infrastructures. Offering private, hybrid, and public cloud solutions, Atmosera works closely with customers to engineer, deploy, and operate cloud architectures with advanced services that deliver strategic business outcomes. Atmosera's expertise simplifies the process of cloud transformation and our 20+ years of experience managing complex IT environments provides our customers with the confidence and trust that they are being taken care of.
With the introduction of IoT and Smart Living in every aspect of our lives, one question has become relevant: What are the security implications? To answer this, first we have to look and explore the security models of the technologies that IoT is founded upon. In his session at @ThingsExpo, Nevi Kaja, a Research Engineer at Ford Motor Company, discussed some of the security challenges of the IoT infrastructure and related how these aspects impact Smart Living. The material was delivered interactively to engage with the audience.
CloudEXPO has been the M&A capital for Cloud companies for more than a decade with memorable acquisition news stories which came out of CloudEXPO expo floor. DevOpsSUMMIT New York faculty member Greg Bledsoe shared his views on IBM's Red Hat acquisition live from NASDAQ floor. Acquisition news was announced during CloudEXPO New York which took place November 12-13, 2019 in New York City. Our Silicon Valley 2019 schedule will showcase 200 keynotes, sessions, general sessions, power panels, and hands on tutorials presented by 150 rockstar speakers in 10 hottest conference tracks of 2019: