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VirtuOz Intelligent Virtual Agent Solution Named 2012 Best in Biz Winner

Solution Wins Bronze in Enterprise Service of the Year Category

EMERYVILLE, CA -- (Marketwire) -- 11/15/12 -- VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced that the Best in Biz Awards, the only independent business awards program judged by members of the press and industry analysts company, has named VirtuOz a bronze winner in the Enterprise Service of the Year category.

More than 400 entries were received in this year's awards program, from a wide array of public and private companies of all sizes and from a variety of industries and regions in the U.S. and Canada.

"We are honored to win bronze in the 'Enterprise Service of the Year' category," said Alexandre Lebrun, president and CEO of VirtuOz. "Virtual agents offer a conversational interface -- whether speech, text and tap -- that is preferred by today's digital savvy consumer. This award further validates the growing market demand for these types of applications to help businesses truly deliver an engaging experience that wins their customer's loyalty."

Winners of Best in Biz Awards 2012 were determined by an independent panel of 32 judges from top-tier news, business and technology publications, as well as broadcast outlets and analyst firms, such as ABC, Businessweek, Computerworld, ECT News Network, Entrepreneur, eWeek, Examiner, Financial Times, Forbes, FOX News, Hartford Business Journal, IDG Ventures, IEEE Institute, Inc., Insight Media, King Features Syndicate, Lab Reviews, Network World, The News and Observer, PC Magazine, ReadWriteWeb, South Florida Business Journal, Tech-Gaming, Techtalk, Upstart Business Journal, USA Today and ZDNet.

For a full list of gold, silver and bronze winners in Best in Biz Awards 2012, visit:

About VirtuOz
VirtuOz is the leader in Digital Customer Relationships, enabling large and mid-market enterprises to use Intelligent Virtual Agents to provide world-class online marketing, sales, and support channels, ensuring a high quality user experience while improving operational performance. Recognized by CRM Idol 2012, the American Business Awards, Best in Biz, Network Products Guide and the TiE50 Awards, the company's award winning intelligent virtual agents offer companies a new channel for online self-service that delivers the best possible customer experience at one-tenth the cost of traditional channels. VirtuOz solutions combine best-in-class virtual agent solutions with best practices across agent development, deployment, and optimization to deliver predictable and measurable results. Intelligent virtual agents are predicted to become the new standard for customer interaction in the next few years. VirtuOz leads the market for successful use of intelligent virtual agents, having processed over 166 million conversations on behalf of its customers in 2011 and with the largest number of live enterprise intelligent virtual agents for Global 2000 companies including Kaspersky, Michelin, SFR, GameFly, and Symantec. More information about VirtuOz can be found at

About Best in Biz Awards
Best in Biz Awards recognizes top companies, teams, executives and products for their business success as judged by independent panels of members of the press and industry analysts. Best in Biz Awards honors are conferred in three separate programs during the calendar year: U.S. and Canada, EMEA, and International. Any organization from any industry boasting demonstrated success in the awards program's region can enter any of the more than 50 company, department or team, executive and product categories. Entries for Best in Biz Awards 2013 EMEA are being accepted from all companies based in or operating in Europe, Middle East and Africa until January 17, 2013. For more information about the entry process and categories in all three programs, please visit:

VirtuOz is a trademark of VirtuOz, Inc. All other company and product names are trademarks or registered trademarks of their respective holders.

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