|By PR Newswire||
|November 7, 2012 10:45 AM EST||
Industry-first application provides channel partners with instant access to technical support information in the field.
OTTAWA, Nov. 7, 2012 /PRNewswire/ - March Networks®, a global provider of intelligent IP video solutions, is pleased to introduce its new GURU smartphone application. An interactive, technical support tool complete with diagnostic information, video tutorials, warranty status and other utilities, March Networks GURU helps channel partners reduce service costs by providing them with a fast and easy way to resolve video surveillance system issues in the field. The unique application is the newest complement to March Networks' world-class technical services, and is now available as a free download from the App Store.
"We developed GURU to ensure our partners always have access to the diagnostic information they need, in the way that's most convenient for them," said Ru Wadasinghe, Vice President, Professional Services, March Networks. "This application delivers a great user experience and is another example of the importance we place on supporting our partners worldwide and making it easier for them to run their business."
"March Networks' new GURU application is a smart way to make information accessible to technicians in the field, and it's definitely going to save them time," said Bill Bozeman, President and CEO, PSA Security Network. "We applaud March Networks for coming up with this innovative app for partners and look forward to sharing it with our members."
With GURU, technicians enjoy access to an interactive knowledge database for March Networks IP cameras and 4000 C Series hybrid video recorders via their mobile device. The application allows them to:
- Quickly browse through and access multiple video tutorials to find exactly the information they need to troubleshoot and resolve a specific product issue.
- Check product warranty and Return Material Authorization (RMA) shipment status on the spot to better determine next steps.
- Duplicate the LEDs displaying on their March Networks recorder to get instant diagnostic information.
Currently compatible with iPhones and iPads, a version of GURU for Android devices will be released before the end of 2012.
About March Networks
March Networks®, an independent subsidiary of Infinova®, is a leading provider of intelligent IP video solutions. For more than a decade, the company has helped some of the world's largest commercial and government organizations transition from traditional CCTV to advanced surveillance technologies used for security, loss prevention, risk mitigation and operational efficiency. Its highly scalable and easy to use Command™ video management platform incorporates a web-based client interface to enable rapid system deployment and complete system control. It is complemented by the company's portfolio of high-definition IP cameras, encoders, video analytics and hybrid recorders, as well as outstanding professional and managed services. March Networks systems are delivered through an extensive distribution and partner network in more than 50 countries. For more information, please visit www.marchnetworks.com.
March Networks, March Networks Command and the March Networks logo are trademarks of March Networks Corporation. Infinova is a trademark of Infinova Corporation. All other trademarks are the property of their respective owners.
SOURCE MARCH NETWORKS CORPORATION
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