|By Jyoti Bansal||
|November 2, 2012 03:03 PM EDT||
Welcome back to my series on Deploying APM in the Enterprise. In Part 2 we discussed APM maturity from an unusual perspective as maturity models go. In this blog we are going to discuss the process of getting what you want and need in the way of an APM product.
Warning – This is an astronomically long blog post so make sure you have plenty of time to read it through.
Let’s assume for a minute that you actually read Part 2 – APM Maturity As You’ve Probably Never Seen It Before and have an idea where you and your organization currently are on the maturity scale. To advance to a higher level of maturity you can work on process and people until the cows come home but eventually you are going to want a tool that provides insight your people and processes never will. So that is where I am going to focus the rest of this series while touching on the people and process aspect throughout.
If you have decided you need or want to buy a new software tool here is my tried and proven method for making it happen. Just to make things a little more interesting each step in the process is a song title that relates somehow and that I actually like. So feel free to comment on the blog post and my taste in music if you feel like it.
Throughout this blog post I will share some key lessons learned from my own experience dealing with software vendors. This information will be highlighted in bold red text so it is easier to pick out.
It Hurts So Good – John Cougar
Nobody will agree to spend money on a tool unless there is some problem putting the hurt on your business (lost revenue, productivity impact, customer satisfaction, etc…). Find and document a tangible problem. Preferably an issue with a business/mission critical application like your e-commerce platform, online trading, payment gateway, risk calculation, settlement system, etc… Find some application or service that is impacting your business in a meaningful way due to poor performance and/or downtime and document the following:
- Number of issues and severity level
- Mean Time To Repair (MTTR – usually the average amount of time from first impact to problem resolution)
- Quantifiable measure of impact on business (dollars lost per minute, potential customers lost, trades lost per minute, etc…)
- Average number of employees involved in troubleshooting each issue
- Root cause of each incident
You will use this data in your evaluation document and your business justification down the road.
The World I Know – Collective Soul
“So I walk up on high / And I step to the edge / To see my world below” If you haven’t already done it, you need to take inventory of what you already own and document your findings. You will use this information for years to come as long as you keep it up to date.
- What tools exist and what category should they be put in? (Database Monitoring, Network Monitoring, OS Monitoring, Desktop Monitoring, etc…)
- How many licenses do we have and are the current?
- What are they good at?
- What are they not good at?
- What would be classified as an APM tool?
- If I already have an APM tool why is it not being used properly?
- Put labels on your existing tools and understand what they do!
Down in a Hole – Alice In Chains
Now that you have the overall landscape of your monitoring ecosystem laid out you need to see if there are any gaping holes. AppDynamics is an APM company so we suggest you compare your existing tools to the Gartner definition of APM to see what you might be missing. Here it is paraphrased in my own words:
- End User Experience Monitoring: Measuring the response time of your application all the way to the end user. It’s not good enough to just understand how fast your application runs within the confines of the data center(s).
- Application Topology Mapping: Automatic detection and display of all components involved in the delivery of your application. You need to know what application components are in use at any given time, but especially when there is an issue impacting your users.
- Business Transaction Profiling: Detecting and measuring the response time of all application component activity initiated by a single user request. This is not the same as measuring the response time of a web page!!!
- Deep Application Diagnostics: Detecting and measuring the run time code execution within your application containers. If your current or prospective solution does not load into the application container you will NOT have this important capability.
- Analytics: Intelligence applied to data which provides you with actionable information. This is not the same as reporting and analytics can (and should) be a key differentiator between competing solutions.
You can do this same type of gap analysis for other types of monitoring but you will need to figure out the main aspects of each type for yourself (sorry).
So What’cha Want – The Beastie Boys
So lets assume that you need an APM solution to fill that large void in your monitoring capabilities and to solve that pesky problem which has been lingering for the past 6 months. You know which problem I’m referring to, it’s the one that crops up for a few hours every other week, it wreaks havoc on your business, then it magically disappears after half of your IT staff is on a massive conference call trying to figure out what’s going on. It’s the problem that your boss has to answer for in the daily update calls and can never explain. It’s the problem that will eventually get someone fired or “re-organized” and if you can fix it you will be a hero or a rockstar (you get to choose which term you prefer since you fixed the problem).
In order to pick the right APM solution (picking the wrong one can turn that rockstar potential completely upside down) you need to develop a method for comparing different solutions. First you need to narrow down the crowded list of vendors to a group of 2 or 3 at most to do a Proof Of Concept (POC). This initial narrowing of the field is usually done through feature comparisons (vendor websites), references from people you know, phone calls with vendors, phone calls with analysts (Gartner, Forrester, etc…), crystal balls, voodoo rituals, and possibly animal sacrifice.
Use your favorite spreadsheet program (I always wonder how many people don’t actually use Excel at work) and create a matrix with all of the products you might be interested in (AppDynamics should be first on the list, wink, wink) and compare each product to the level of support they have for each of your requirements. Your requirements at this point should be pretty generic as the detailed requirements are best suited for the POC phase. Here are some requirements to get you started:
- Automatic detection, naming, and monitoring of Business Transactions
- Automatic discovery and deep instrumentation of application code
- End user experience monitoring
- Analytics based alerting
- Automatic discovery and display of my application topology
- Support for my application technologies
- Support for my application architecture (cloud, monolithic, distributed, etc…)
- Open-ness of vendor (did they skirt around my questions?, did they talk in circles?)
- Many more requirements you should add…
One you have this matrix built it should be easy to narrow your choices (hopefully AppDynamics made the short list, wink, wink).
One piece of advice before moving along to the POC requirements section… Be very explicit and detailed with your questions as they apply to your environment. If you get a partial answer from a vendor or a response that is not quite what you are looking for make sure you dig deeper right away to figure out if they are blowing smoke or not. If they keep talking in circle you can be pretty sure they can’t really do what you are asking.
Little Lies – Fleetwood Mac
No, this is not the point where I tell you to start making stuff up so you can get your software purchased. This is the part where I warn you that vendors can get very “creative” with their marketing. Some vendors are worse about this than others but it can be very difficulty to wade through the enormous amounts of BS that are splattered across many vendors websites.
Remember this key principle when dealing with all vendors … Don’t trust anything a vendor tells you, make them show you in a live demo!!!
I’m not saying that vendors are evil liars, but they will give you their best answer to your questions and it might not align with the intent of your question. This has happened to me many times before and I learned the hard way that although a vendors answer was technically true, the answer was far from reality when compared with the intent of my question.
And now back to our regularly scheduled broadcast.
3 is the Magic Number – De La Soul
The POC demands it own set of much more detailed requirements. This is the time to really look under the covers at a product and see what it can do versus what you have already been told. Again, using your favorite spreadsheet tool create a new sheet for each tool in the POC. I prefer to use a weighting and grading scale to help differentiate between tools.
- Weighting: Some requirements will be more important to you than others. I use a Low, Medium, and High scale with associated values of 1, 2, and 3. This is your multiplier for the grade you give each requirement
- Grading: Some tools have better support for a requirement than others. I use a grading scale of None, Poor, Adequate, and Excellent with associated values of 0, 1, 2, and 3.
I also like to break up the POC requirements into categories. This helps keep me organized, ensures I don’t miss testing something on my list, and helps me write the analysis document at the end of the POC. Some examples of categories and requirements are shown below.
- Authentication and Authorization
- Supports Microsoft AD
- Granular Role Based Permission System
- User Interface
- Web based user interface compatible with Internet Explorer 8+
- Displays application topology without administrator or user configuration
- Deep Application Diagnostics
- Automatically discovers and instruments custom code
- Automatically traces complete call stack when performance is abnormally poor
- Automated intelligence to ensure instrumentation does not use excessive overhead
Your list should be much longer and more detailed. This requirements list is the basis of the POC and all follow up documentation so make sure it is thorough and not slanted towards a particular vendor. Think of it as your Christmas list when you were a kid, don’t be afraid to ask for things that might seem impossible but that could be really useful.
Another key lesson learned coming your way… Don’t let the vendor control the POC. You define the environment (Dev, Test, and even Prod if it can be done safely), you do the installation, you do the configuration, you do everything related to the POC. You are the one who has to use the tool after you buy it so be sure to personally do everything during the POC.
Be sure you provide the same playing field for each vendor so that your results are really comparable. Having a successful POC using a team of 5 vendor engineers versus another successful POC using just 1 engineer is comparing apples and oranges.
We Are the Champions – Queen
After you wrap up all of your POCs you should have enough data to pick a winner. Hopefully you built your spreadsheets so that they automatically add up the numbers related to all of the requirements. You will have a statistical winner based purely upon you spreadsheet data and that usually aligns with the overall feeling you have after the POC is complete but sometimes it might not. You may have a vendor/product that is statistically the winner but your gut is telling you to choose a different vendor. In this case you need to figure out exactly why you feel this way. You cannot justify vendor selection based upon a gut instinct with no explanation. Maybe one vendor was just a royal pain to deal with, maybe the solution worked well but was agonizingly painful to deploy. The key here is being able to express why your instinct is pushing you a certain direction and quantify the potential impact. Something similar to the following statement can be used as justification of your position:
“Even though Vendor X Product statistically scored highest in the evaluation there is one overriding factor that prohibits selecting them as the overall winner. Deployment and configuration of Vendor X Product is difficult and time consuming. Based upon the observed deployment and configuration time of 2 weeks for 1 application during the POC it would take approximately 19 years to configure monitoring for the 500 applications which are in scope. Deploying Vendor X Product does not make sense in our environment.”
The information you have been building throughout this entire process should be used to create an overall evaluation document. This document should have the following information at a minimum:
- Description of problem
- Description of proposed solution
- Vendors/Products evaluated
- Evaluation Criterial (Requirements)
- Evaluation Results
- Next steps
It can also be helpful to create a short (3–10 pages) presentation to accompany the evaluation document which you can use to brief management on your findings. This presentation should contain only the most important facts since you have all the detail anyone should ever want in the full evaluation document.
Another important document you can create is the business justification. The business justification cuts out all the technical details related to the product you want to purchase and gets right down to the economics of the matter. I am not going to dive deep into how to write a business justification but to help you get started you should make sure you get a ROI (Return On Investment) calculator from each vendor that participates in your POC. Vendors want to help you buy their solution and have a wealth of information available to help you build your business justification so just ask them for help if you need it. Just make sure that everything in the business justification is factually based and relevant to your business.
Lastly it is really helpful to have broad support for your initiative. Seek out people across your organization that will support your recommendation of product or who will validate the problem that you are trying to solve. If you have full support of an Application Owner whose business is being directly impacted this greatly increases your chances of success.
If you read this entire blog post please accept my gratitude! I know it was a long post but it’s a huge topic to cover. Hopefully you picked up some good information and will return for my next post about deploying the product you just worked so hard to get in the door. As always, your comments are welcome. I’d love to hear your tips for getting new solutions approved or any war stories from your vendor evaluations.
SYS-CON Events announced today that DatacenterDynamics has been named “Media Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY. DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Feb. 24, 2017 03:00 AM EST Reads: 1,799
"Matrix is an ambitious open standard and implementation that's set up to break down the fragmentation problems that exist in IP messaging and VoIP communication," explained John Woolf, Technical Evangelist at Matrix, in this SYS-CON.tv interview at @ThingsExpo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Feb. 24, 2017 02:15 AM EST Reads: 13,179
Growth hacking is common for startups to make unheard-of progress in building their business. Career Hacks can help Geek Girls and those who support them (yes, that's you too, Dad!) to excel in this typically male-dominated world. Get ready to learn the facts: Is there a bias against women in the tech / developer communities? Why are women 50% of the workforce, but hold only 24% of the STEM or IT positions? Some beginnings of what to do about it! In her Day 2 Keynote at 17th Cloud Expo, Sandy Ca...
Feb. 24, 2017 01:45 AM EST Reads: 9,518
As software becomes more and more complex, we, as software developers, have been splitting up our code into smaller and smaller components. This is also true for the environment in which we run our code: going from bare metal, to VMs to the modern-day Cloud Native world of containers, schedulers and micro services. While we have figured out how to run containerized applications in the cloud using schedulers, we've yet to come up with a good solution to bridge the gap between getting your contain...
Feb. 24, 2017 01:45 AM EST Reads: 3,762
"We host and fully manage cloud data services, whether we store, the data, move the data, or run analytics on the data," stated Kamal Shannak, Senior Development Manager, Cloud Data Services, IBM, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Feb. 24, 2017 01:30 AM EST Reads: 5,720
IoT is at the core or many Digital Transformation initiatives with the goal of re-inventing a company's business model. We all agree that collecting relevant IoT data will result in massive amounts of data needing to be stored. However, with the rapid development of IoT devices and ongoing business model transformation, we are not able to predict the volume and growth of IoT data. And with the lack of IoT history, traditional methods of IT and infrastructure planning based on the past do not app...
Feb. 24, 2017 01:00 AM EST Reads: 1,885
Niagara Networks exhibited at the 19th International Cloud Expo, which took place at the Santa Clara Convention Center in Santa Clara, CA, in November 2016. Niagara Networks offers the highest port-density systems, and the most complete Next-Generation Network Visibility systems including Network Packet Brokers, Bypass Switches, and Network TAPs.
Feb. 24, 2017 12:45 AM EST Reads: 962
WebRTC services have already permeated corporate communications in the form of videoconferencing solutions. However, WebRTC has the potential of going beyond and catalyzing a new class of services providing more than calls with capabilities such as mass-scale real-time media broadcasting, enriched and augmented video, person-to-machine and machine-to-machine communications. In his session at @ThingsExpo, Luis Lopez, CEO of Kurento, introduced the technologies required for implementing these idea...
Feb. 23, 2017 11:30 PM EST Reads: 6,288
Why do your mobile transformations need to happen today? Mobile is the strategy that enterprise transformation centers on to drive customer engagement. In his general session at @ThingsExpo, Roger Woods, Director, Mobile Product & Strategy – Adobe Marketing Cloud, covered key IoT and mobile trends that are forcing mobile transformation, key components of a solid mobile strategy and explored how brands are effectively driving mobile change throughout the enterprise.
Feb. 23, 2017 11:00 PM EST Reads: 7,009
Apache Hadoop is emerging as a distributed platform for handling large and fast incoming streams of data. Predictive maintenance, supply chain optimization, and Internet-of-Things analysis are examples where Hadoop provides the scalable storage, processing, and analytics platform to gain meaningful insights from granular data that is typically only valuable from a large-scale, aggregate view. One architecture useful for capturing and analyzing streaming data is the Lambda Architecture, represent...
Feb. 23, 2017 10:00 PM EST Reads: 4,597
SYS-CON Events announced today that delaPlex will exhibit at SYS-CON's @CloudExpo, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. delaPlex pioneered Software Development as a Service (SDaaS), which provides scalable resources to build, test, and deploy software. It’s a fast and more reliable way to develop a new product or expand your in-house team.
Feb. 23, 2017 09:15 PM EST Reads: 1,516
The explosion of new web/cloud/IoT-based applications and the data they generate are transforming our world right before our eyes. In this rush to adopt these new technologies, organizations are often ignoring fundamental questions concerning who owns the data and failing to ask for permission to conduct invasive surveillance of their customers. Organizations that are not transparent about how their systems gather data telemetry without offering shared data ownership risk product rejection, regu...
Feb. 23, 2017 08:45 PM EST Reads: 1,290
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry p...
Feb. 23, 2017 08:30 PM EST Reads: 1,451
Extreme Computing is the ability to leverage highly performant infrastructure and software to accelerate Big Data, machine learning, HPC, and Enterprise applications. High IOPS Storage, low-latency networks, in-memory databases, GPUs and other parallel accelerators are being used to achieve faster results and help businesses make better decisions. In his session at 18th Cloud Expo, Michael O'Neill, Strategic Business Development at NVIDIA, focused on some of the unique ways extreme computing is...
Feb. 23, 2017 08:15 PM EST Reads: 8,033
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform and how we integrate our thinking to solve complicated problems. In his session at 19th Cloud Expo, Craig Sproule, CEO of Metavine, demonstrated how to move beyond today's coding paradigm and sh...
Feb. 23, 2017 07:45 PM EST Reads: 3,385
FinTech is the sum of financial and technology, and it’s one of the fastest growing tech industries. Total global investments in FinTech almost reached $50 billion last year, but there is still a great deal of confusion over what it is and what it means – especially as it applies to retirement. Building financial startups is not simple, but with the right team, technology and an innovative approach it can be an extremely interesting domain to disrupt. FinTech heralds a financial revolution that...
Feb. 23, 2017 07:30 PM EST Reads: 1,742
SYS-CON Events announced today that IoT Now has been named “Media Sponsor” of SYS-CON's 20th International Cloud Expo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. IoT Now explores the evolving opportunities and challenges facing CSPs, and it passes on some lessons learned from those who have taken the first steps in next-gen IoT services.
Feb. 23, 2017 06:45 PM EST Reads: 1,454
As organizations realize the scope of the Internet of Things, gaining key insights from Big Data, through the use of advanced analytics, becomes crucial. However, IoT also creates the need for petabyte scale storage of data from millions of devices. A new type of Storage is required which seamlessly integrates robust data analytics with massive scale. These storage systems will act as “smart systems” provide in-place analytics that speed discovery and enable businesses to quickly derive meaningf...
Feb. 23, 2017 06:30 PM EST Reads: 6,292
SYS-CON Events announced today that WineSOFT will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Based in Seoul and Irvine, WineSOFT is an innovative software house focusing on internet infrastructure solutions. The venture started as a bootstrap start-up in 2010 by focusing on making the internet faster and more powerful. WineSOFT’s knowledge is based on the expertise of TCP/IP, VPN, SSL, peer-to-peer, mob...
Feb. 23, 2017 06:30 PM EST Reads: 1,722
SYS-CON Media announced today that @WebRTCSummit Blog, the largest WebRTC resource in the world, has been launched. @WebRTCSummit Blog offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. @WebRTCSummit Blog can be bookmarked ▸ Here @WebRTCSummit conference site can be bookmarked ▸ Here
Feb. 23, 2017 06:00 PM EST Reads: 13,054