Welcome!

Machine Learning Authors: Yeshim Deniz, Zakia Bouachraoui, Roger Strukhoff, Pat Romanski, Liz McMillan

News Feed Item

Ameyo Boosts Growth of Philippines Based BPO Within a Few Weeks

One World Connections Finally Migrates to Ameyo Platform for Easy Adaptability to Business Needs

GURGAON, India, March 26, 2012 /PRNewswire/ --

With an aim at providing best in class delivery and transforming processes to generate value, innovation and excellence, One World Connections (OWC) migrates to Ameyo. Owing the need to thrive in the challenging modern business environment, the proficient BPO Company sought a suitable solution that could provide them with the necessary capabilities to ramp up their business in a short span of time.

Speaking about the solution, Mr. Pradeep Kumar, COO, OWC says, "The BPO space is highly competitive and it is important to select a technology that could bear the strenuous requirements of our industry. After experimenting with multiple renowned solutions which failed to match our expectations on either robustness or flexibility, we finally zeroed on to Ameyo. The software based platform is extremely reliable as well as supports quick implementations of new processes or changes as per our business requirements. Within a few weeks, we experienced tremendous growth and are extremely satisfied with the ability of the technology to adapt to our ongoing needs."

Time was of the essence, the experienced management at OWC required a solution that was molded around their business and always ready to perform at any instance. Despite using different branded solutions, it was only Ameyo that lived up to their expectations. The added provision of CRM and reports customization was well received and allowed OWC to manage quality service deliveries that has made them a reputable name in the BPO industry.

The Philippines is among the fastest growing BPO Industries in the world mainly due to its infrastructure and presence of talented workforce. Speaking further on this, Sharat Chandra, VP-APAC, Drishti-Soft says, "The key challenge in the growing industry boils down to the business adaptability, processes need to be dynamic to meet increasing customer demands. In order to have quick service deliveries, BPOs fall into the trap of using solutions that often fail to deliver the high-availability required. Anything less than 99.9% uptime should not be considered to manage a serious BPO business however small or large the setup be. With Ameyo, we are targeting contact centers that constantly engage in a demanding number of processes and require a solution that is stable to handle the rigor."

About One World Connections:


One World Connections is a Philippines based BPO provider. With a Fortune 500 experienced management team, the company has a proven track record of excellent service delivery across multiple industry verticals and process transformation thereby generating value, innovation and excellence. 

About Drishti:


Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage business processes, interactions, workforce and service levels on emerging unified communications (IP telephony, unified messaging, conferencing, presence management, and application collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a Service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.

Primary Media Contact : Vishal Chandra, [email protected], 91-124-4771023

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

CloudEXPO Stories
As you know, enterprise IT conversation over the past year have often centered upon the open-source Kubernetes container orchestration system. In fact, Kubernetes has emerged as the key technology -- and even primary platform -- of cloud migrations for a wide variety of organizations. Kubernetes is critical to forward-looking enterprises that continue to push their IT infrastructures toward maximum functionality, scalability, and flexibility.
This month @nodexl announced that ServerlessSUMMIT & DevOpsSUMMIT own the world's top three most influential Kubernetes domains which are more influential than LinkedIn, Twitter, YouTube, Medium, Infoworld and Microsoft combined. NodeXL is a template for Microsoft® Excel® (2007, 2010, 2013 and 2016) on Windows (XP, Vista, 7, 8, 10) that lets you enter a network edge list into a workbook, click a button, see a network graph, and get a detailed summary report, all in the familiar environment of the Excel® spreadsheet application. A collection of network maps and reports created with NodeXL can be seen in the NodeXL Graph Gallery, an archive of data sets uploaded by the NodeXL user community.
Because Linkerd is a transparent proxy that runs alongside your application, there are no code changes required. It even comes with Prometheus to store the metrics for you and pre-built Grafana dashboards to show exactly what is important for your services - success rate, latency, and throughput. In this session, we'll explain what Linkerd provides for you, demo the installation of Linkerd on Kubernetes and debug a real world problem. We will also dig into what functionality you can build on top of the tools provided by Linkerd such as alerting and autoscaling.
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throughout enterprises of all sizes.
Technology has changed tremendously in the last 20 years. From onion architectures to APIs to microservices to cloud and containers, the technology artifacts shipped by teams has changed. And that's not all - roles have changed too. Functional silos have been replaced by cross-functional teams, the skill sets people need to have has been redefined and the tools and approaches for how software is developed and delivered has transformed. When we move from highly defined rigid roles and systems to more fluid ones, we gain agility at the cost of control. But where do we want to keep control? How do we take advantage of all these new changes without losing the ability to efficiently develop and ship great software? And how should program and project managers adapt?