Welcome!

Machine Learning Authors: Pat Romanski, Yeshim Deniz, Olivier Huynh Van, Peter Silva, Elizabeth White

Related Topics: Machine Learning , @CloudExpo

Machine Learning : Blog Feed Post

Cloud Computing : Pas de Place Pour les Amateurs

Quand on active un interrupteur électrique, on s’attend à ce que la lumière arrive, immédiatement

USB faucet Quand on active un interrupteur électrique, on s’attend à ce que la lumière arrive, immédiatement.
Quand on ouvre un robinet, on s’attend à ce que l’eau commence à couler, immédiatement.
Quand on lance une application SaaS (Software as a Service), on s’attend à ce que l'information soit disponible, immédiatement.
C’est,  au moins, ce que les utilisateurs de Cloud Computing et de solutions SaaS attendent de leurs fournisseurs.


Trois années avec Google Apps

Chez Revevol, nous utilisons Google Apps depuis 2007 et avons vécu deux perturbations de service en trois ans.
J'avais d’ailleurs écrit un texte sur mon blog à la suite de l’incident de février 2009.
A cette époque, nous utilisions déjà l’outil Google Gears, qui permettait de travailler en mode “off-line”, ce qui fait que l'impact réel de cet incident avait été très limité.

Karaté BPOS vs GAPE En 2020, toutes les organisations auront migré leurs outils de communication et de collaboration sur des “nuages publics”. Microsoft est très conscient de cette évolution irréversible et a lancé, il y a quelques mois, une nouvelle solution, BPOS (Business Productivity Online Service), qui est essentiellement une version de ses outils de communication installée sur Azure.
BPOS la réponse de Microsoft à la grande menace que représente GAPE, Google Apps Premier Edition.

BPOS en panne

Mary Jo Foley est l'une des blogueuses les plus connues, spécialisée sur les solutions Microsoft. Le 7 septembre, elle a écrit un long billet sur les nombreuses pannes subies par les clients BPOS au cours de ces dernières semaines.
Bluescreen Curieusement, ces incidents n'ont pas été beaucoup commentés sur le Web, contrairement à ce qui c'était passé en 2009 quand Google Apps a été indisponible pendant deux heures. Il y a eu quelques commentaires, ici ou , mais j’ai trouvé peu de commentaires sur ces problèmes dans des sites Web grand public, à l’exception de ZDNet France qui a publié un article sur le sujet.

Est-ce parce que chacun s'attend à avoir des problèmes avec les solutions Microsoft ?

La réaction initiale de Microsoft a été de minimiser les problèmes, comme Marie-Jo le faisait remarquer :
“We experienced two brief service issues today affecting a portion of users in North America. From 8:40am– 9:05am PST, and then at 1:50pm for about 15 minutes, some users may have experienced slower network connectivity, which mostly affected the sign-In service”
«Nous avons connu deux brefs problèmes de service aujourd'hui, qui ont affecté une partie des utilisateurs en Amérique du Nord. Entre 8:40 et 09h05 PST, puis aussi à 13h50, pendant environ 15 minutes, certains utilisateurs peuvent avoir ressenti des accès réseaux plus lents, ce qui a surtout impacté les services d’authentification"

Mais, sur le Cloud, la seule réponse possible est la transparence totale.
BPOS official blog Microsoft  a rapidement compris qu'ils ne pouvaient pas conserver longtemps cette position ; ils ont réagi rapidement et Morgan Cole, l'un des responsables de BPOS, c’est excusé publiquement sur un blog officiel de Microsoft :
“We appreciate the serious responsibility we have as a service provider to you, and we know that any issue with the service is a disruption to your business – and that’s not acceptable”
«Nous sommes conscients de nos importantes responsabilités en tant que prestataires de services pour vous, et nous savons que tout problème avec ces services perturbe votre activité - et ce n'est pas acceptable. "

Des garanties de service (SLA)

Service Guarantee Un fournisseur ne sera jamais la promesse que sa solution SaaS n’aura aucune interruption de service ; le SLA pour la version professionnelle de Google Apps est aujourd'hui de 99,9%. Je pronostique qu’il va rapidement passer à 99,99%, ce qui correspond à une amélioration dans un rapport 10, mais je ne m’attends pas à voir arriver une promesse de SLA à 100 % !

Espérons que les incidents sérieux et répétés que vient de subir BPOS n'auront pas trop d’impacts négatifs sur la croissance des solutions SaaS, mais ils risquent de laisser une empreinte permanente dans l'esprit des dirigeants et des DSI. Pourquoi ?
-  Microsoft est le coupable : si même l'un des plus grands acteurs potentiels du Cloud n'est pas en mesure d'offrir un niveau raisonnable de services, qui en sera capable !
-  Aujourd'hui, la messagerie est l'un des usages les plus stratégiques de l'informatique dans toutes les organisations ; ils exigent, et sont en droit d’obtenir un niveau de services impeccable pour ce service.

Plane-crash Des entreprises, grandes et petites, aux États-Unis, en Europe ou ailleurs dans le monde, transfèrent une partie importante de leur système d'information sur des nuages publics gérés par des fournisseurs tels que Salesforce, Google ou SuccessFactors.

Elles seront de moins en moins prêtes à accepter un niveau de service qui n'est pas «presque parfait».


Un apprentissage... douloureux

Excellence L’excellence “industrielle” sur le Cloud, pour des usages en mode SaaS, ne s’improvise pas. Il n’est pas inutile de rappeler quelques dates :
- Le CRM de Salesforce est opérationnel depuis l’année 1999.
- Amazon propose ses services depuis 2006.
- Google Apps a été annoncé début 2007.

Soyons un peu indulgents pour les “bizuths”, les fournisseurs qui font leurs premières armes sur le Cloud, oui, mais... pas trop longtemps.
Dans ces métiers, les clients sont impatients, et exigeants ; ils ont maintenant l’habitude de travailler avec des fournisseurs qui sont capables de garantir des niveaux de services exceptionnels.
En résumé :
"Dans le Cloud, il n'y a pas de place pour les amateurs."

Read the original blog entry...

More Stories By Louis Nauges

Louis Naugès is Founder & President of Revevol, the first European Consulting organization 100% dedicated to SaaS and Cloud Computing. He has 30 years of IT experience. Very few people in Europe have his knowledge and expertise in Cloud & SaaS technologies and applications. He works directly with CIOs of very large organizations. Revevol is the first EMEA distributor of Google Apps and the largest worldwide organization deploying Google Apps is one of Revevol's clients.

@CloudExpo Stories
Why do your mobile transformations need to happen today? Mobile is the strategy that enterprise transformation centers on to drive customer engagement. In his general session at @ThingsExpo, Roger Woods, Director, Mobile Product & Strategy – Adobe Marketing Cloud, covered key IoT and mobile trends that are forcing mobile transformation, key components of a solid mobile strategy and explored how brands are effectively driving mobile change throughout the enterprise.
My team embarked on building a data lake for our sales and marketing data to better understand customer journeys. This required building a hybrid data pipeline to connect our cloud CRM with the new Hadoop Data Lake. One challenge is that IT was not in a position to provide support until we proved value and marketing did not have the experience, so we embarked on the journey ourselves within the product marketing team for our line of business within Progress. In his session at @BigDataExpo, Sum...
MongoDB Atlas leverages VPC peering for AWS, a service that allows multiple VPC networks to interact. This includes VPCs that belong to other AWS account holders. By performing cross account VPC peering, users ensure networks that host and communicate their data are secure. In his session at 20th Cloud Expo, Jay Gordon, a Developer Advocate at MongoDB, will explain how to properly architect your VPC using existing AWS tools and then peer with your MongoDB Atlas cluster. He'll discuss the secur...
Keeping pace with advancements in software delivery processes and tooling is taxing even for the most proficient organizations. Point tools, platforms, open source and the increasing adoption of private and public cloud services requires strong engineering rigor - all in the face of developer demands to use the tools of choice. As Agile has settled in as a mainstream practice, now DevOps has emerged as the next wave to improve software delivery speed and output. To make DevOps work, organization...
Without a clear strategy for cost control and an architecture designed with cloud services in mind, costs and operational performance can quickly get out of control. To avoid multiple architectural redesigns requires extensive thought and planning. Boundary (now part of BMC) launched a new public-facing multi-tenant high resolution monitoring service on Amazon AWS two years ago, facing challenges and learning best practices in the early days of the new service.
Niagara Networks exhibited at the 19th International Cloud Expo, which took place at the Santa Clara Convention Center in Santa Clara, CA, in November 2016. Niagara Networks offers the highest port-density systems, and the most complete Next-Generation Network Visibility systems including Network Packet Brokers, Bypass Switches, and Network TAPs.
SYS-CON Events announced today that MobiDev, a client-oriented software development company, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. MobiDev is a software company that develops and delivers turn-key mobile apps, websites, web services, and complex softw...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
DevOps tends to focus on the relationship between Dev and Ops, putting an emphasis on the ops and application infrastructure. But that’s changing with microservices architectures. In her session at DevOps Summit, Lori MacVittie, Evangelist for F5 Networks, will focus on how microservices are changing the underlying architectures needed to scale, secure and deliver applications based on highly distributed (micro) services and why that means an expansion into “the network” for DevOps.
In his session at Cloud Expo, Alan Winters, an entertainment executive/TV producer turned serial entrepreneur, will present a success story of an entrepreneur who has both suffered through and benefited from offshore development across multiple businesses: The smart choice, or how to select the right offshore development partner Warning signs, or how to minimize chances of making the wrong choice Collaboration, or how to establish the most effective work processes Budget control, or how to max...
Interoute has announced the integration of its Global Cloud Infrastructure platform with Rancher Labs’ container management platform, Rancher. This approach enables enterprises to accelerate their digital transformation and infrastructure investments. Matthew Finnie, Interoute CTO commented “Enterprises developing and building apps in the cloud and those on a path to Digital Transformation need Digital ICT Infrastructure that allows them to build, test and deploy faster than ever before. The int...
China Unicom exhibit at the 19th International Cloud Expo, which took place at the Santa Clara Convention Center in Santa Clara, CA, in November 2016. China United Network Communications Group Co. Ltd ("China Unicom") was officially established in 2009 on the basis of the merger of former China Netcom and former China Unicom. China Unicom mainly operates a full range of telecommunications services including mobile broadband (GSM, WCDMA, LTE FDD, TD-LTE), fixed-line broadband, ICT, data communica...
SYS-CON Events announced today that Ocean9will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Ocean9 provides cloud services for Backup, Disaster Recovery (DRaaS) and instant Innovation, and redefines enterprise infrastructure with its cloud native subscription offerings for mission critical SAP workloads.
Building a cross-cloud operational model can be a daunting task. Per-cloud silos are not the answer, but neither is a fully generic abstraction plane that strips out capabilities unique to a particular provider. In his session at 20th Cloud Expo, Chris Wolf, VP & Chief Technology Officer, Global Field & Industry at VMware, will discuss how successful organizations approach cloud operations and management, with insights into where operations should be centralized and when it’s best to decentraliz...
SYS-CON Events announced today that Juniper Networks (NYSE: JNPR), an industry leader in automated, scalable and secure networks, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Juniper Networks challenges the status quo with products, solutions and services that transform the economics of networking. The company co-innovates with customers and partners to deliver automated, scalable and secure network...
Deep learning has been very successful in social sciences and specially areas where there is a lot of data. Trading is another field that can be viewed as social science with a lot of data. With the advent of Deep Learning and Big Data technologies for efficient computation, we are finally able to use the same methods in investment management as we would in face recognition or in making chat-bots. In his session at 20th Cloud Expo, Gaurav Chakravorty, co-founder and Head of Strategy Development ...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm. In his Day 3 Keynote at 20th Cloud Expo, Chris Brown, a Solutions Marketing Manager at Nutanix, will explore t...
Imagine having the ability to leverage all of your current technology and to be able to compose it into one resource pool. Now imagine, as your business grows, not having to deploy a complete new appliance to scale your infrastructure. Also imagine a true multi-cloud capability that allows live migration without any modification between cloud environments regardless of whether that cloud is your private cloud or your public AWS, Azure or Google instance. Now think of a world that is not locked i...
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
SYS-CON Events announced today that Auditwerx will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Auditwerx specializes in SOC 1, SOC 2, and SOC 3 attestation services throughout the U.S. and Canada. As a division of Carr, Riggs & Ingram (CRI), one of the top 20 largest CPA firms nationally, you can expect the resources, skills, and experience of a much larger firm combined with the accessibility and attent...