Welcome!

Machine Learning Authors: Liz McMillan, Elizabeth White, Yeshim Deniz, Pat Romanski, Shelly Palmer

Related Topics: Machine Learning , @CloudExpo

Machine Learning : Blog Feed Post

Cloud Computing : Pas de Place Pour les Amateurs

Quand on active un interrupteur électrique, on s’attend à ce que la lumière arrive, immédiatement

USB faucet Quand on active un interrupteur électrique, on s’attend à ce que la lumière arrive, immédiatement.
Quand on ouvre un robinet, on s’attend à ce que l’eau commence à couler, immédiatement.
Quand on lance une application SaaS (Software as a Service), on s’attend à ce que l'information soit disponible, immédiatement.
C’est,  au moins, ce que les utilisateurs de Cloud Computing et de solutions SaaS attendent de leurs fournisseurs.


Trois années avec Google Apps

Chez Revevol, nous utilisons Google Apps depuis 2007 et avons vécu deux perturbations de service en trois ans.
J'avais d’ailleurs écrit un texte sur mon blog à la suite de l’incident de février 2009.
A cette époque, nous utilisions déjà l’outil Google Gears, qui permettait de travailler en mode “off-line”, ce qui fait que l'impact réel de cet incident avait été très limité.

Karaté BPOS vs GAPE En 2020, toutes les organisations auront migré leurs outils de communication et de collaboration sur des “nuages publics”. Microsoft est très conscient de cette évolution irréversible et a lancé, il y a quelques mois, une nouvelle solution, BPOS (Business Productivity Online Service), qui est essentiellement une version de ses outils de communication installée sur Azure.
BPOS la réponse de Microsoft à la grande menace que représente GAPE, Google Apps Premier Edition.

BPOS en panne

Mary Jo Foley est l'une des blogueuses les plus connues, spécialisée sur les solutions Microsoft. Le 7 septembre, elle a écrit un long billet sur les nombreuses pannes subies par les clients BPOS au cours de ces dernières semaines.
Bluescreen Curieusement, ces incidents n'ont pas été beaucoup commentés sur le Web, contrairement à ce qui c'était passé en 2009 quand Google Apps a été indisponible pendant deux heures. Il y a eu quelques commentaires, ici ou , mais j’ai trouvé peu de commentaires sur ces problèmes dans des sites Web grand public, à l’exception de ZDNet France qui a publié un article sur le sujet.

Est-ce parce que chacun s'attend à avoir des problèmes avec les solutions Microsoft ?

La réaction initiale de Microsoft a été de minimiser les problèmes, comme Marie-Jo le faisait remarquer :
“We experienced two brief service issues today affecting a portion of users in North America. From 8:40am– 9:05am PST, and then at 1:50pm for about 15 minutes, some users may have experienced slower network connectivity, which mostly affected the sign-In service”
«Nous avons connu deux brefs problèmes de service aujourd'hui, qui ont affecté une partie des utilisateurs en Amérique du Nord. Entre 8:40 et 09h05 PST, puis aussi à 13h50, pendant environ 15 minutes, certains utilisateurs peuvent avoir ressenti des accès réseaux plus lents, ce qui a surtout impacté les services d’authentification"

Mais, sur le Cloud, la seule réponse possible est la transparence totale.
BPOS official blog Microsoft  a rapidement compris qu'ils ne pouvaient pas conserver longtemps cette position ; ils ont réagi rapidement et Morgan Cole, l'un des responsables de BPOS, c’est excusé publiquement sur un blog officiel de Microsoft :
“We appreciate the serious responsibility we have as a service provider to you, and we know that any issue with the service is a disruption to your business – and that’s not acceptable”
«Nous sommes conscients de nos importantes responsabilités en tant que prestataires de services pour vous, et nous savons que tout problème avec ces services perturbe votre activité - et ce n'est pas acceptable. "

Des garanties de service (SLA)

Service Guarantee Un fournisseur ne sera jamais la promesse que sa solution SaaS n’aura aucune interruption de service ; le SLA pour la version professionnelle de Google Apps est aujourd'hui de 99,9%. Je pronostique qu’il va rapidement passer à 99,99%, ce qui correspond à une amélioration dans un rapport 10, mais je ne m’attends pas à voir arriver une promesse de SLA à 100 % !

Espérons que les incidents sérieux et répétés que vient de subir BPOS n'auront pas trop d’impacts négatifs sur la croissance des solutions SaaS, mais ils risquent de laisser une empreinte permanente dans l'esprit des dirigeants et des DSI. Pourquoi ?
-  Microsoft est le coupable : si même l'un des plus grands acteurs potentiels du Cloud n'est pas en mesure d'offrir un niveau raisonnable de services, qui en sera capable !
-  Aujourd'hui, la messagerie est l'un des usages les plus stratégiques de l'informatique dans toutes les organisations ; ils exigent, et sont en droit d’obtenir un niveau de services impeccable pour ce service.

Plane-crash Des entreprises, grandes et petites, aux États-Unis, en Europe ou ailleurs dans le monde, transfèrent une partie importante de leur système d'information sur des nuages publics gérés par des fournisseurs tels que Salesforce, Google ou SuccessFactors.

Elles seront de moins en moins prêtes à accepter un niveau de service qui n'est pas «presque parfait».


Un apprentissage... douloureux

Excellence L’excellence “industrielle” sur le Cloud, pour des usages en mode SaaS, ne s’improvise pas. Il n’est pas inutile de rappeler quelques dates :
- Le CRM de Salesforce est opérationnel depuis l’année 1999.
- Amazon propose ses services depuis 2006.
- Google Apps a été annoncé début 2007.

Soyons un peu indulgents pour les “bizuths”, les fournisseurs qui font leurs premières armes sur le Cloud, oui, mais... pas trop longtemps.
Dans ces métiers, les clients sont impatients, et exigeants ; ils ont maintenant l’habitude de travailler avec des fournisseurs qui sont capables de garantir des niveaux de services exceptionnels.
En résumé :
"Dans le Cloud, il n'y a pas de place pour les amateurs."

Read the original blog entry...

More Stories By Louis Nauges

Louis Naugès is Founder & President of Revevol, the first European Consulting organization 100% dedicated to SaaS and Cloud Computing. He has 30 years of IT experience. Very few people in Europe have his knowledge and expertise in Cloud & SaaS technologies and applications. He works directly with CIOs of very large organizations. Revevol is the first EMEA distributor of Google Apps and the largest worldwide organization deploying Google Apps is one of Revevol's clients.

@CloudExpo Stories
SYS-CON Events announced today that Outscale, a global pure play Infrastructure as a Service provider and strategic partner of Dassault Systèmes, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Founded in 2010, Outscale simplifies infrastructure complexities and boosts the business agility of its customers. Outscale delivers a secure, reliable and industrial strength solution for its customers, which in...
Cloud applications are seeing a deluge of requests to support the exploding advanced analytics market. “Open analytics” is the emerging strategy to deliver that data through an open data access layer, in the cloud, to be directly consumed by external analytics tools and popular programming languages. An increasing number of data engineers and data scientists use a variety of platforms and advanced analytics languages such as SAS, R, Python and Java, as well as frameworks such as Hadoop and Spark...
SYS-CON Events announced today that Peak 10, Inc., a national IT infrastructure and cloud services provider, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Peak 10 provides reliable, tailored data center and network services, cloud and managed services. Its solutions are designed to scale and adapt to customers’ changing business needs, enabling them to lower costs, improve performance and focus intern...
Everywhere we turn in our industry we can find strong opinions about the direction, type and nature of cloud’s impact on computing and business. Another word that is used in every context in our industry is “hybrid.” In his session at 20th Cloud Expo, Alvaro Gonzalez, Director of Technical, Partner and Field Marketing at Peak 10, will use a combination of a few conceptual props and some research recently commissioned by Peak 10 to offer a real-world consideration of how the various categories of...
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, whic...
SYS-CON Events announced today that Super Micro Computer, Inc., a global leader in compute, storage and networking technologies, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Supermicro (NASDAQ: SMCI), the leading innovator in high-performance, high-efficiency server technology, is a premier provider of advanced server Building Block Solutions® for Data Center, Cloud Computing, Enterprise IT, Hadoop/...
IBM helps FinTechs and financial services companies build and monetize cognitive-enabled financial services apps quickly and at scale. Hosted on IBM Bluemix, IBM’s platform builds in customer insights, regulatory compliance analytics and security to help reduce development time and testing. In his session at 20th Cloud Expo, Tom Eck, Industry Platforms CTO at IBM Cloud, will discuss how these tools simplify the time-consuming tasks of selection, mapping and data integration, allowing developers ...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm. In his Day 3 Keynote at 20th Cloud Expo, Chris Brown, a Solutions Marketing Manager at Nutanix, will explore t...
Regardless of what business you’re in, it’s increasingly a software-driven business. Consumers’ rising expectations for connected digital and physical experiences are driving what some are calling the "Customer Experience Challenge.” In his session at @DevOpsSummit at 20th Cloud Expo, Marco Morales, Director of Global Solutions at CollabNet, will discuss how organizations are increasingly adopting a discipline of Value Stream Mapping to ensure that the software they are producing is poised to o...
This talk centers around how to automate best practices in a multi-/hybrid-cloud world based on our work with customers like GE, Discovery Communications and Fannie Mae. Today’s enterprises are reaping the benefits of cloud computing, but also discovering many risks and challenges. In the age of DevOps and the decentralization of IT, it’s easy to over-provision resources, forget that instances are running, or unintentionally expose vulnerabilities.
In order to meet the rapidly changing demands of today’s customers, companies are continually forced to redefine their business strategies in order to meet these needs, stay relevant and continue to see profitable growth. IoT deployment and development is integral in this transformation, and today businesses are increasingly seeing the value of investing their resources into IoT deployments. These technologies are able increase ROI through projects such as connecting supply chains or enabling sm...
Interested in leveling up on your Cloud Foundry skills? Join IBM for Cloud Foundry Days on June 7 at Cloud Expo New York at the Javits Center in New York City. Cloud Foundry Days is a free half day educational conference and networking event. Come find out why Cloud Foundry is the industry's fastest-growing and most adopted cloud application platform.
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend @CloudExpo | @ThingsExpo, June 6-8, 2017, at the Javits Center in New York City, NY and October 31 - November 2, 2017, Santa Clara Convention Center, CA. Learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
Most DevOps journeys involve several phases of maturity. Research shows that the inflection point where organizations begin to see maximum value is when they implement tight integration deploying their code to their infrastructure. Success at this level is the last barrier to at-will deployment. Storage, for instance, is more capable than where we read and write data. In his session at @DevOpsSummit at 20th Cloud Expo, Josh Atwell, a Developer Advocate for NetApp, will discuss the role and value...
Multiple data types are pouring into IoT deployments. Data is coming in small packages as well as enormous files and data streams of many sizes. Widespread use of mobile devices adds to the total. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists will look at the tools and environments that are being put to use in IoT deployments, as well as the team skills a modern enterprise IT shop needs to keep things running, get a handle on all this data, and deli...
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
In his opening keynote at 20th Cloud Expo, Michael Maximilien, Research Scientist, Architect, and Engineer at IBM, will motivate why realizing the full potential of the cloud and social data requires artificial intelligence. By mixing Cloud Foundry and the rich set of Watson services, IBM's Bluemix is the best cloud operating system for enterprises today, providing rapid development and deployment of applications that can take advantage of the rich catalog of Watson services to help drive insigh...
Cloud promises the agility required by today’s digital businesses. As organizations adopt cloud based infrastructures and services, their IT resources become increasingly dynamic and hybrid in nature. Managing these require modern IT operations and tools. In his session at 20th Cloud Expo, Raj Sundaram, Senior Principal Product Manager at CA Technologies, will discuss how to modernize your IT operations in order to proactively manage your hybrid cloud and IT environments. He will be sharing bes...
SYS-CON Events announced today that delaPlex will exhibit at SYS-CON's @CloudExpo, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. delaPlex pioneered Software Development as a Service (SDaaS), which provides scalable resources to build, test, and deploy software. It’s a fast and more reliable way to develop a new product or expand your in-house team.
For financial firms, the cloud is going to increasingly become a crucial part of dealing with customers over the next five years and beyond, particularly with the growing use and acceptance of virtual currencies. There are new data storage paradigms on the horizon that will deliver secure solutions for storing and moving sensitive financial data around the world without touching terrestrial networks. In his session at 20th Cloud Expo, Cliff Beek, President of Cloud Constellation Corporation, w...